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DoubleTree by Hilton Hotel at Ricoh Arena - Coventry

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DoubleTree by Hilton Hotel at Ricoh Arena - Coventry
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311 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel at Ricoh Arena - Coventry
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Showing 308: English reviews
Reviewed 23 September 2016 via mobile

Shocking ....staff attitude barely acceptable ...... for a supposed 4* establishment the excuses from various different staff members as to why they refused to serve drinks to 50+ residents after 11pm is frankly shocking .....I would not recommended any private or corporate clientele staying here I certainly wouldn't do so

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Helpful?
Thank Paul M
Richard_Marsh2016, General Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Paul M, Thank you for your review. As spoken at the time of your departure, we have spoken to the team to ensure that this issue doesn't happen again. We are really sorry that this inconvenience impacted your stay in such a negative manner. If you wish to discuss further don't hesitate to contact me on guest.relations@ricoharena.co.uk Kind regards...

Manchester UK
Reviewed 22 September 2016 via mobile

Double Tree by Hilton (Ricoh arena) £115 for a room. £3 car parking fee. £5 wifi fee. £15 for breakfast. £21 minimum for evening meal. Turned up at 8:40pm and checked in, I was offered a 'warm welcome cookie' upon arrival, which I declined. I was given a room, I enquired if it was far as I had recently torn...

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Helpful?
1Thank Ray_Finkle_9
Richard_Marsh2016, General Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Mike_9_W, Thank you for your review. I am sincerely sorry to read that you didn't enjoy your stay with us and experienced such issues. I hope you can believe that this isn't our usual standard of service. I apologise for our shortcomings on this occasion. All your concerns are being investigated. If you wish to discuss further please don't...

United Kingdom
Reviewed 22 September 2016 via mobile

I am a Hilton Hhonors diamond member but I had not stayed at this hotel before. When I arrived there was a gentleman on the entry to the car park advising people where to park. The Doubletree parking is just to the left of the hotel but there was plenty of spaces so it was only a short walk to...

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Helpful?
Thank Sally W
Richard_Marsh2016, General Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Sally W, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you mostly enjoyed your stay with us. However, we are disappointed to read that not everything went as smoothly as it could have. We are sincerely sorry for that. We hope that you will consider staying with us...

Reviewed 21 September 2016 via mobile

Stayed here whilst attending an exhibition, very comfortable hotel room. Better than many hotel much more expensive. The staff were all extremely helpful, whether on reception or in the restaurant. They haven't yet got a proper coffee machine in the restaurant, yet the waitress offered to go down stairs to Costa and get a couple of double espressos. Great service!

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Helpful?
Thank AlexMathieson
Richard_Marsh2016, General Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear AlexMathieson, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are delighted to read that you thoroughly enjoyed your stay with us, especially our Breakfast team. We have shared your comments which were warmly received. We look forward to welcoming you again at the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi...

Reviewed 20 September 2016 via mobile

This hotel wraps around the Ricoh arena, which in turn means that your room could be like the one I had.. a good 5 minute walk from reception! I took the lift up to the first floor, walked endlessly until I found an additional flight of stairs and eventually came to my room... not well thought out at all for...

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Thank Paul T
Richard_Marsh2016, General Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Paul T, Thank you for sharing your experience. We are sorry to hear that you didn't enjoy your stay with us. Our hotel is indeed in a unique location with a unique lay out. We do offer help with luggage for all our guests at the time of arrival. We do sincerely apologies for the inconvenience we created regarding...

Cambridge, United Kingdom
Reviewed 19 September 2016 via mobile

Stayed here whilst attending an exhibition at the Ricoh arena.... Which is next door! A typical, smart city centre Hilton with decent (smallish) rooms. All very modern and a bit bland but ok for a short stay. A bit privet, but it is city centre and at a sports venue !

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Thank Nathan N
Richard_Marsh2016, General Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Nathan N, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you enjoyed your stay and that we provided you with the kind of service you were looking for. We hope the exhibition was a success. We look forward to welcoming you again in the near future. kind regards...

Crawley, United Kingdom
Reviewed 17 September 2016

I arrived at this hotel in the early evening. Staff were very polite and helpful. Nice modern check in area. I was given a HH room with wifi which was very nice. Unfortunately not a pitch facing room. In all a very nice hotel. Perfect for a comfortable modern business stay. double tree are now my first choice for business...

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Thank Steve C
Richard_Marsh2016, General Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Steve C, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are very pleased to read that you enjoy your stay with us, in particular the service we provided you with. Next time you stay with us, let us know and we will do our best to allocate you a Stadium View Room! We...

Brit In Lux
Reviewed 14 September 2016 via mobile

Great location at the stadium, superb enormous room with twin queen beds. Makes the whole rugby experience better when you can enjoy the beers and know the car is outside on the car park! Friendly staff everywhere. Good breakfast but book beforehand to save a few pounds. Looking forward to my next trip.

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Thank Nulux
Richard_Marsh2016, General Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Nulux, Thank you very much for reviewing the DoubleTree by Hilton at Ricoh Arena. We are delighted to hear that you thoroughly enjoyed your stay with us. The team was very pleased to hear your lovely comments. We look forward to welcoming you again to the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest Relations Manager

Hailsham, United Kingdom
Reviewed 13 September 2016

Overall, I was really pleased with this hotel, rooms were clean and modern. The bed was very comfortable and the room had aircon which was very welcome. Staff were really friendly and helpful. Loved the warm cookie upon my arrival.

Review collected in partnership with DoubleTree by Hilton
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Thank clairew767
Richard_Marsh2016, General Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear clairew767, Thank you for your review of the Doubletree by Hilton at Ricoh Arena. We are pleased to hear that you enjoyed your stay with us. The team was delighted to read your comments. We look forward to welcoming you again to the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest Relations Manager

Halstock, United Kingdom
Reviewed 10 September 2016

Inadequate staff training. Poor room service. Noisy depending how close your room is to the Casino. Parking is distant, especially if it's raining. The hotel is clean however the room service is terrible.

Review collected in partnership with DoubleTree by Hilton
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Thank V8540ONsteves
Richard_Marsh2016, General Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear V8540ONSteves, Thank you for sharing your experience. We are sorry to hear that you didn't enjoy your stay with us. Your comments have been passed on to the relevant departments for review. Kind regards, Marion Abbi Guest Relations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located just two minutes from M6 Junction 3 and the motorway network, we are ideally positioned for both business and leisure. Whatever your reason for visiting the Coventry area, there is nowhere better to stay than The Ricoh Arena Hotel. Business-Whether you are attending an event here at the Ricoh Arena or nearby NEC/LG Arena, or The Heart of England Conference Centre, our location could not be better suited your needs. Onsite facilities cater for small meetings for 10 delegates or a larger event of up to 40,000; with state of the art technology and competitive Day Delegate and 24 hour rates available.With 121 hotel bedrooms to choose from consisting of unique 'Pitch View' double rooms, family and executive rooms, as well as various suites. All rooms have tea and coffee making facilities, en-suite, Sky TV and our famous 'Sealy Beds' for a wonderful nights sleep!Leisure-Visiting the onsite Casino, Ricoh Arena, LG Arena, Shakespeare Country, Royal Leamington Spa, Warwick Castle, Transport Museum, Planet Ice Arena, Coventry Cathedral and much more!All you need is under one roof - Singers Bistro offers a range of freshly prepared British classic dishes, fine wines, lagers and beers. A freshly cooked breakfast is served 7 days a week. The DeVere Hotel at The Ricoh Arena really is the ideal venue for business or leisure (hen, stag or celebration parties catered for or just to have a great time at the weekend with friends or family) FREE (valid I.D. required) entry into the on-site G Casino. There is a casino team on hand to help the first time casino visitor get the most enjoyment out of their first experience. If the Casino is not for you why not stay the weekend and experience the live entertainment at "Lady G's SHOW BAR!" Situated on site within the casino, with Tribute acts and fun events taking place every weekend.Free Wi-Fi for hotel guests and business users, on-site, secure car parking.T&C's: All Bookings can be cancelled up to 14.00 on the day of arrival with the exception of Advance Purchase / Non Refundable rates, these can be cancelled but no refunds will be given PLEASE NOTE: Check in and out times vary on nights prior to and the night of a Stadium events. Pitch View Rooms the night prior to a Stadium event, checkout time is 10.00 in the morning. ... more   less 

Additional Information about DoubleTree by Hilton Hotel at Ricoh Arena - Coventry

Address: Ricoh Arena Phoenix Way | Longford, Coventry CV6 6AQ, England (Formerly The Ricoh Arena Hotel)
Region: United Kingdom > England > West Midlands > Coventry
Price Range: ₹ 4,908 - ₹ 15,707 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel at Ricoh Arena - Coventry 3.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
De Vere At The Ricoh Arena Hotel Coventry
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel at Ricoh Arena - Coventry staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views the first floor espiacaly room 106. You overlook the pitch & stadium seating. Great view. You are also not overlooked by anyone.”
 of 5 bubbles andrewfoxon540, 22 Mar 2017 | Read review
“Pitch view is a must!!!”
 of 5 bubbles sueread4589, 9 Feb 2017 | Read review
“Joint their "frequent flyer" programme to avoid the £5 a night wi-fi charge.”
 of 5 bubbles Mike_Julie_I, 7 Feb 2017 | Read review
“Higher floors have less noise from events in the arena.”
 of 5 bubbles caram636, 17 Jan 2017 | Read review
“I'd ask if you want specific facilities like a bath”
 of 5 bubbles quin-i-bog, 15 Jan 2017 | Read review
5 of 5