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DoubleTree by Hilton Hotel at Ricoh Arena - Coventry

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DoubleTree by Hilton Hotel at Ricoh Arena - Coventry
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279 Reviews from our TripAdvisor Community

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Showing 277: English reviews
Start your review of DoubleTree by Hilton Hotel at Ricoh Arena - Coventry
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Cheshire, United Kingdom
Reviewed 6 days ago NEW

There was no Bitter or any other lines at the bar working out of 9/10 lines only 2 were working, when asked why he gave me no answer and looked straight through me as if I was the idiot. There was no tv or kettle working in my colleagues room, even after 3 remotes tried.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank timbI5756FK
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear timbI5756FK, Thank you for sharing your experience with us. I am sorry to hear that you didn't enjoy your stay with us. Your comments have been taken into consideration. We have reviewed our procedure and retrained where needed. Once again please accept my apologies. Kind regards Marion Abbi Guest Relations Manager

Bude, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 31 December 2016

I booked a pitch view room as a surprise for my husband.However when we arrived on a thursday afternoon we were told we could not have a pitch view, as a match would be played on the Saturday. As I had booked through Booking.com and had not been informed by them that we would have to vacate room on a...

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Helpful?
Thank Yvonne G
About Hotel's Favourite Review
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Yvonne G, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to her that you thoroughly enjoyed your stay with us. The team was delighted to bread your comments. We look forward to welcoming you again to the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest Relations Manager

London, United Kingdom
Reviewed 6 days ago NEW

Endless issues with breakfast Pre payment then had the audacity to try and charge me even though I had already pre paid, embarrassing me over breakfast by arguing with me about my pre booking and making me prove it which I had to do twice!! At check out telling me I had to pay for breakfast but then realising I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank R3722VKlees
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear R3722VKlees, Thank you for sharing your experience with us. As mentioned in my email to yourself, I can assure you that our team didn't look to embarrass you, they were simply following the procedures we have in place. However I am sincerely sorry that you were made to feel this way. I have since then sent you your invoice....

Dudley, United Kingdom
Reviewed 1 week ago NEWvia mobile

I stayed in a suite on business. The room was fantastic. Very large, with two double beds. However, I had problems getting in as my electronic fob wouldn't work and then I couldn't find the TV remote. This was rectified 30 minutes later by room service. I enjoyed a fantastic 3 course evening meal and breakfast was adequate. Not sure...

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Helpful?
Thank Andy C
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Andy C, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you enjoyed your stay with us. The team was delighted to read your comments, i particular about your dinner. We look forward to welcoming you again to the DoubleTree by Hilton at Ricoh Arena. Kind regards, Marion Abbi...

Hayling Island, United Kingdom
Reviewed 1 week ago

The hotel was virtually empty and all the corridors very cold, the room and bathroom was freezing, with just heatingg working now and again. Asked for a different room but no king rooms available, but occupancy was very low. Sink did not flow away, internet very slow in bedroom and did not work in Faradays restaurant. Food came out cold...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Peter2164
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Peter2164, Thank you for your review. We are sorry to hear that you encountered issues which impacted negatively on your stay. Thank you for bringing it to our attention. Please be assured that this will be looked into and dealt with accordingly.f Kind regards Marion Abbi Guest Relations Manager

Pershore
Reviewed 1 week ago

We have beeen before liked it very much so came back again , did the rugby before but this time just to have lazy day eating drinking and to use the casino and see the show later which was an elvis inpersonater , which was very good ., easy to park rooms great

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Hazel R
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear hazel R, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are delighted to hear that you thoroughly enjoyed your stay with us. The team was very pleased to hear your comments. we look forward to welcoming you once again to the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest Relations...

Reviewed 1 week ago

We arrived at the Hotel to find a major event coming to an end but this caused confusion as to exact parking facilities for hotel guests but was quickly ironed out. The staff were very polite and helpful. We were given a very modern clean room with excellent facilities. There was a Grosvenor casino next door which was very welcoming...

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Helpful?
Thank Gary C
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Gary C, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you mostly enjoyed your stay with us. Please accept our apologies for the issues with the noise during the night. Had you called our night team who are here to help our guests during the night, I am...

Barnsley, United Kingdom
Reviewed 1 week ago

I stayed at this hotel whilst attending a trade show at the stadium. The room was quite spacious and the bed was particularly comfortable providing an excellent nights sleep, followed by an excellent breakfast with particularly good service. Only note of caution i had two mobile phones on different networks and the signal on both was very poor in some...

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Helpful?
Thank Mark D
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Mark D, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you enjoyed your stay with us. The team was happy to read your comments. We look forward to welcoming you again to the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest Relations Manager

London, United Kingdom
Reviewed 1 week ago

Just returned from a weekend staying at Double Tree Rico Arena for a rugby match. Pitch View room amazing addition to our stay. Staff excellent, nothing too much trouble. Room beautiful, lovely and clean. Already booked out next visit.

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Helpful?
Thank sueread4589
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear sueread4589, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you thoroughly enjoyed your stay with us. The team was delighted to hear your comments. We look forward to welcoming you again to the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest Relations Manager

Greater London, United Kingdom
Reviewed 2 weeks ago via mobile

I took my 11 year old son to Coventry v Millwall and we decided to stay at this hotel as it was so convenient. I have to say whether it was asking for directions as the place is huge or checking in or out we found everybody extremely friendly and helpful. My son loved the warm cookies he received when...

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Helpful?
Thank Stuart S
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Stuart S, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are very pleased to hear that you thoroughly enjoyed your stay with us. The team was delighted to read your comments. We look forward to welcoming you once more t o the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located just two minutes from M6 Junction 3 and the motorway network, we are ideally positioned for both business and leisure. Whatever your reason for visiting the Coventry area, there is nowhere better to stay than The Ricoh Arena Hotel. Business-Whether you are attending an event here at the Ricoh Arena or nearby NEC/LG Arena, or The Heart of England Conference Centre, our location could not be better suited your needs. Onsite facilities cater for small meetings for 10 delegates or a larger event of up to 40,000; with state of the art technology and competitive Day Delegate and 24 hour rates available.With 121 hotel bedrooms to choose from consisting of unique 'Pitch View' double rooms, family and executive rooms, as well as various suites. All rooms have tea and coffee making facilities, en-suite, Sky TV and our famous 'Sealy Beds' for a wonderful nights sleep!Leisure-Visiting the onsite Casino, Ricoh Arena, LG Arena, Shakespeare Country, Royal Leamington Spa, Warwick Castle, Transport Museum, Planet Ice Arena, Coventry Cathedral and much more!All you need is under one roof - Singers Bistro offers a range of freshly prepared British classic dishes, fine wines, lagers and beers. A freshly cooked breakfast is served 7 days a week. The DeVere Hotel at The Ricoh Arena really is the ideal venue for business or leisure (hen, stag or celebration parties catered for or just to have a great time at the weekend with friends or family) FREE (valid I.D. required) entry into the on-site G Casino. There is a casino team on hand to help the first time casino visitor get the most enjoyment out of their first experience. If the Casino is not for you why not stay the weekend and experience the live entertainment at "Lady G's SHOW BAR!" Situated on site within the casino, with Tribute acts and fun events taking place every weekend.Free Wi-Fi for hotel guests and business users, on-site, secure car parking.T&C's: All Bookings can be cancelled up to 14.00 on the day of arrival with the exception of Advance Purchase / Non Refundable rates, these can be cancelled but no refunds will be given PLEASE NOTE: Check in and out times vary on nights prior to and the night of a Stadium events. Pitch View Rooms the night prior to a Stadium event, checkout time is 10.00 in the morning. ... more   less 

Additional Information about DoubleTree by Hilton Hotel at Ricoh Arena - Coventry

Address: Ricoh Arena Phoenix Way | Longford, Coventry CV6 6AQ, England (Formerly The Ricoh Arena Hotel)
Region: United Kingdom > England > West Midlands > Coventry
Price Range: ₹ 5,309 - ₹ 18,482 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel at Ricoh Arena - Coventry 3.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
De Vere At The Ricoh Arena Hotel Coventry
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel at Ricoh Arena - Coventry staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel at Ricoh Arena - Coventry staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pitch view is a must!!!”
 of 5 bubbles sueread4589, 9 Feb 2017 | Read review
“Joint their "frequent flyer" programme to avoid the £5 a night wi-fi charge.”
 of 5 bubbles Mike_Julie_I, 7 Feb 2017 | Read review
“Higher floors have less noise from events in the arena.”
 of 5 bubbles caram636, 17 Jan 2017 | Read review
“I'd ask if you want specific facilities like a bath”
 of 5 bubbles quin-i-bog, 15 Jan 2017 | Read review
“Pitch view, mezzanine level”
 of 5 bubbles ThomasFone, 27 Dec 2016 | Read review
5 of 5