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Stayed here for 1 night in January. Was more expensive than a lovely holiday inn express in Warwick and was absolutely disgusting. Room filthy dirty, sheets dirty!, no heating apart from oil filled radiator, broken remote, broken tiles, no toilet seat. Avoid room 101 at...More
1 Thank Anna H
Response from IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 4 weeks ago
Hi Anna H,
Thank you for your stay and for taking the time to share your experience with us. It is regrettable that our room accommodation and facilities did not live up to your expectations. Please allow me to follow up on your concerns and...More
W were part of a coach trip to an event at the NEC. Despite about 51 of us checking in a the same time, checkin was very quick and efficient. Friendly staff. clean room with all facilities in good working order. comfortable bed and quiet...More
our room looked straight out of eastern Germany it was so bare & unwelcoming ...add to that the heating wasn't working! It was -2c outside, u can imagine the disappointment! We asked to be moved room, they refused, saying fully booked ...yeah right, not judging...More
1 Thank Cinzanokid
Response from IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 6 January 2018
Thank you for your stay and for taking the time to share your experience with us. I was concerned to see that you were not impressed with our property particularly with the room heating facility and the bathroom condition. We always aim to...More
Loved my 1 night stay here; room was spacious, well equipped and clean. Parking was easy, location was good and reception staff were great. When leaving, due to the snow, my car became stuck however a young asian guy, who i believe was the hotel...More
Stayed here in late November - room was very cold and a bit grubby and when I arrived at 8pm i asked the reception staff if I would be safe to go out for a run - there are pavements/street lights and hotel is on...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 23 December 2017
Thank you for your feedback regarding your stay at Holiday Inn Express Birmingham - Star City, UK. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your high rating in service.
However, on behalf...More