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We stayed here to attend Crufts dog show and it was a great choice. The room was clean and comfortable. We ate in the bar one night and the restaurant another and both were good. The staff were all friendly and helpful, special mention to...More
We've probably all been to airport hotels that are pretty soulless - you could be anywhere. I've been staying at the Holiday Inn Birmingham Airport in an almost weekly basis for several months now and I have to say I really like it's character! The...More
1 Thank TimHaskell
Response from Jason H, General Manager at Holiday Inn Birmingham AirportResponded 29 January 2018
Thank you for your review and more importantly for your continued custom at the Holiday Inn Birmingham Airport NEC hotel, I am indeed very proud of my team, as they set us apart from our competitors. They are true professionals, and it is...More
I stayed here in March for a business trip booked through a company, firstly they could not find my booking on the system and although that might be not completely their fault I was disappointed with the way it was delay with by front house...More
Rooms are either freezing or ridiculously hot with a very noisy heating system
Lots of road and aircraft noise so loud I checked the window 3 times to check it was closed
Staff overcharged a colleague and were dismissive of complaints
Other options nearby which...More
We have stayed here several times the night before flying off on holiday. We have always found the staff extremely polite and this time was no exception. We are priority club members and are always upgraded to an executive room which are lovely. I Would...More
Response from Matthew B, Front Office Manager at Holiday Inn Birmingham AirportResponded 6 days ago
Thank you for taking the time to review your recent stay at the Holiday Inn, Birmingham Airport and NEC.
Your review will be shared with the team to inspire them to continue delivering world class service to all our guests. Your special mention...More
I can confirm the shuttle would drop you to the Airport where you can use the "maglev" to transfer to the NEC. This is a free service which takes about 45 seconds and runs all day. I cannot comment about the restaurant as I... More
I can confirm the shuttle would drop you to the Airport where you can use the "maglev" to transfer to the NEC. This is a free service which takes about 45 seconds and runs all day. I cannot comment about the restaurant as I did not use this during our function. As for the rooms either option would have dried me as I saw both types during the day. Honest answer would be to trust your gut instincts with regards to the reviews you have read. I hope this helps.