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Hilton Birmingham Metropole Hotel

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Traveller (1101)
Room & Suite (513)
Dining (78)
Overview
  • Excellent24%
  • Very good31%
  • Average23%
  • Poor13%
  • Terrible9%
Travellers talk about
“huge hotel”(63 reviews)
“courtesy bus”(58 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Free Airport Transportation
4 Star accommodation
All hotel details
Additional information
Offers from Hilton Birmingham Metropole Hotel
Special Offer: 25% off* - Summer Sale
Hotel deals
Offers from Hilton Birmingham Metropole Hotel
Special Offer: 25% off* - Summer Sale
Hotel deals
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,879)
There are newer reviews for Hilton Birmingham Metropole Hotel
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Traveller rating
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All reviewsthe executive loungehuge hotelcourtesy busbusy hotelgenting arenaleisure facilitiesvisiting the necstayed here for one nightconventionconcertmotorway
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1,091 - 1,095 of 5,757 reviews
Reviewed 31 January 2017 via mobile

Lovely classic hotel. Some would say a little tired but has a good mix of modern a classic features. Booked a king room but not a king bed, usually a queen. Was upgraded to a suite as booking did state a "king size bed". Which...More

Thank shazza332
Response from Patrick S, General Manager at Hilton Birmingham Metropole HotelResponded 1 February 2017

Dear shazza332 Thank you for sharing your experience following your recent stay. It's good to know you appreciated your complimentary upgrade to a suite and it's always pleasing to receive such positive feedback regarding the service our team deliver. Thank you again for comments. We...More

Reviewed 31 January 2017

Booked this hotel prior to flying from Birmingham airport. The hotel was very busy full of a tools convention, so very noisy, lots of inebriated people in bar, not a very nice place to relax, so we spent evening in our room, which was adequate,...More

Thank Jane L
Response from Patrick S, General Manager at Hilton Birmingham Metropole HotelResponded 1 February 2017

Dear Jane Thank you for taking the time to provide your feedback. We regret you were disappointed with certain elements of your stay and your comments have been shared with the management team for review. The hotel does have a variety of room types to...More

Reviewed 31 January 2017

Given a room known to have no heating in freezing temperatures. Lied about time for room service when I said over 30 mins wasnt good enough and that I would go elsewhere and then just delivered after 30 mins when said it would be no...More

Review collected in partnership with Hilton Hotels & Resorts
Thank richardbJ8275FP
Response from Patrick S, General Manager at Hilton Birmingham Metropole HotelResponded 1 February 2017

Dear richardbJ8275FP Thank you for your comments. I do believe that we have responded to your concerns via other channels, and I do hope that the make it right gestures we have made, have eased your disappointment on this occasion. Kind regards Patrick Stapleton General...More

Reviewed 30 January 2017

Staff more interested in selling massively overpriced alcohol to already drunks patrons than in considering the noise said drunks were making. Lukewarm, extortionately priced food. This hotel is connected with a massive convention centre full of people tearing the backside out of their expense accounts....More

Review collected in partnership with Hilton Hotels & Resorts
Thank Payer
Response from Patrick S, General Manager at Hilton Birmingham Metropole HotelResponded 31 January 2017

Dear Payer Thank you for taking the time to provide your comments. We're sorry you were disturbed by the thoughtless actions of other guests. Our Security team will always respond to any reported disturbance but nevertheless we regret any disappointment experienced on this occasion. Kind...More

Reviewed 29 January 2017 via mobile

All the staff went above & beyond to make sure that our stay was just perfect. They provided a lovely very early breakfast before their opening times to make sure that we had a great start of the day. Amazing customer serviceMore

Thank Daniel-Barcelona-UK
Response from Patrick S, General Manager at Hilton Birmingham Metropole HotelResponded 31 January 2017

Dear Daniel Thank you for your great review. We're so pleased our team made such a great start to your day by going the extra mile to ensure your requests were met. We hope it's not too long before we see you again. Kind regards...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Meeting Rooms
Wheelchair Access
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 89 - US$ 423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Birmingham
#36 Business Hotel in Birmingham
#40 Family Hotel in Birmingham
#46 Mid-range Hotel in Birmingham
#64 Quiet Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 89 - US$ 423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Birmingham
#36 Business Hotel in Birmingham
#40 Family Hotel in Birmingham
#46 Mid-range Hotel in Birmingham
#64 Quiet Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1101)
Room & Suite (513)
Dining (78)
Pool & Beach (23)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Jenny H
16 August 2018|
AnswerShow all 2 answers
Response from Minty256 | Reviewed this property |
Floor 5
0
Votes
kerrie s
17 June 2018|
AnswerShow all 3 answers
Response from KittyGothi | Reviewed this property |
Not legally
0
Votes
Room Tips
"try to get away from the areas with the restaurants. If you stay on the first floor you can use the stairs as..."
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"bear in mind that all rooms- you must use the central lifts/stairs, so if you want less of a walk to the..."
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"Try to get a room overlooking the Lake. No easy disabled access to the Executive Lounge."
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"try to upgrade for bit of extra comfort and room space"
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