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BEST WESTERN Westley Hotel

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304 Reviews from our TripAdvisor Community

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Showing 300: English reviews
london
Reviewed 16 February 2017 via mobile

This hotel has been modernised, so rooms are decent, although I'm not sure have air-conditioning, so may be get hot in summer. The location is a good 20 minutes drive from Broad Street. Breakfast cost extra and was OK.

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Helpful?
Thank rajsen
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments

gwent, United Kingdom
Reviewed 12 February 2017

Review collected in partnership with Best Western GB
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Thank E210MRkimm
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Reviewed 15 January 2017 via mobile

Stayed here overnight whilst attending an interview in the area. Was really good value for the room as was comfy enough. Nothing impressive stood out, but nothing bad below par for the price paid either.

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Helpful?
Thank Drew D
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments

Reviewed 4 January 2017 via mobile

My patents booked xmas day lunch for us 7 persons in total so almost £400 pounds spent Arrival was ok not great went to bar advised we have arrived to be told oh i dont have that name oh yes we do your in the restaurant Shown to table no offer of drinks whatsoever 15 minutes later waiter took starter...

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Helpful?
Thank Jenh207
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

On behalf of the whole team could I apologise for not coming up to your expectations on Christmas Day. All comments are appreciated as they help us to make improvements for the future. All points that you have mentioned will be looked into.

Birmingham, United Kingdom
Reviewed 29 December 2016

I booked the Westley Hotel for a Christmas Day meal for the family which consisted of five adults and two children. I had great expections for the day but was so disappointed. The food was not good at all, the parsnips and sprouts were really hard the yorkshires were almost burned and the person who served the meat just slapped...

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Helpful?
Thank katherinecoppage
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

I am sorry that we did not meet your expectations on Christmas Day. I am grateful for your comments which will be looked into so we can work on the problems you pointed out to improve service for the future.

Reviewed 18 December 2016 via mobile

Had our annual Xmas lunch this year at this hotel, the staff were very helpful and outgoing. Starter was cold but staff more than ready to warm the soup for me The main food was good just needed bigger plates lol all in all lovely lunch.

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Helpful?
Thank Misskve
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your feedback, it is a always very helpful to us for the future. Hope you come back to see us again before next Christmas.

Manchester, United Kingdom
Reviewed 14 December 2016 via mobile

I have to say on walking into reception and seeing how dirty the carpet was, we were a bit apprehensive how the rest of the hotel was, not a good first impression. Fear not staff were great and we stayed in the annexe and the room was lovely, a bit dated but the beds were really comfortable. The breakfast was...

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Helpful?
1Thank Carol B
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments and I am pleased to be able to tell you that new carpets will be arriving after the Christmas rush.

midlands
Reviewed 11 December 2016

I was part of a group. The surroundings were pleasant and the staff generally helpful. The carvery meat was generous though not sliced in neat and appetising portions. The roast potatoes were tasteless and chewy. Most disappointing was the Christmas pudding which was just a circle of suet with some sort of custard. I was hoping for better.

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Helpful?
Thank travellerkMidlands
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments they have all been noted.

Reviewed 7 December 2016 via mobile

I came for a festive meal today as part of a group of 20. The cost of the meal was £17.85. I ordered pate with char - grilled toast and pickle. The side salad was 'going off' and slimy and the bread was stale bread, grilled black on one edge. The carvery lacked in vegetables. ...no sprouts! Although they did...

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Helpful?
Thank Carolyn N
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

On behalf of our team I would like to apologise for not exceeding your expectations. We will be using the feedback you gave us to implement improvements. I do hope that you will consider joining us again in the future to enable us to offer you a better experience.

Birmingham, United Kingdom
Reviewed 7 December 2016

Went here for our Christmas lunch as a party of 20. The starters particularly the melon dish, and the mushrooms dish was not really very good, Poor portions, The carvery meal was not hot. The vegetables were poorly cooked - sprouts one could use as ammunition on a firing range, potatoes not crunchy with no taste, other vegetables undercooked. The...

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Helpful?
Thank Myra B
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

On behalf of our kitchen team I would like to apologise for you not enjoying your meal. Your satisfaction is important to us and we will be using the feedback you gave us to enable us to implement improvements. I hope that you will consider dining with us again in the future when I am sure we will be able...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
This is one of the leading independently-owned hotels in the Birmingham area, ideally appointed just 15-20 minutes from central Birmingham, the ICC, NEC and Birmingham Airport. The Best Western Westley Hotel is just a 15-minute drive from all major motorway, rail and air links. The accommodation is well-furnished, spacious and all en suite, to make your stay as comfortable as possible and includes free Internet access in all bedrooms and Free Wifi in Public areas. Our Grill Restaurant which offers the finest food sourced through local produce where possible to uphold our corporate social responsibility. The Grill Restaurant is open Monday - Saturday 6.00pm - 9.30pm. At the weekends traditional carvery dining is available Saturday evening and Sunday 12-4pm from as little as £8.95 main course. ... more   less 

Additional Information about BEST WESTERN Westley Hotel

Address: 88 Westley Road | Acocks Green, Birmingham B27 7UJ, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: ₹ 4,794 - ₹ 7,839 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Westley Hotel 3*
Number of rooms: 37
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Also Known As:
Best Western Birmingham
Birmingham Best Western
Hotel Style:
#47 Romantic Hotel in Birmingham
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Annexe rooms attached to main hotel, rear for quietness as road fairly busy. party was going on in main hotel we heard nothing in annexe.”
jacqkoo, 2 Apr 2017 | Read review
“Restaurant Only Visit”
786carolb, 1 Mar 2017 | Read review
“Restaurant visit only.”
decamville, 22 Feb 2017 | Read review
“Check if any late-night events are on below room”
Ch0ccie, 5 Dec 2016 | Read review
“Make sure you are in the main (newer) building”
funguyeu, 24 Oct 2016 | Read review
5 of 5