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BEST WESTERN Westley Hotel

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286 Reviews from our TripAdvisor Community

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Showing 282: English reviews
Reviewed 2 days ago NEWvia mobile

I came for a festive meal today as part of a group of 20. The cost of the meal was £17.85. I ordered pate with char - grilled toast and pickle. The side salad was 'going off' and slimy and the bread was stale bread, grilled black on one edge. The carvery lacked in vegetables. ...no sprouts! Although they did...

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Helpful?
Thank Carolyn N
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

On behalf of our team I would like to apologise for not exceeding your expectations. We will be using the feedback you gave us to implement improvements. I do hope that you will consider joining us again in the future to enable us to offer you a better experience.

Birmingham, United Kingdom
Reviewed 2 days ago NEW

Went here for our Christmas lunch as a party of 20. The starters particularly the melon dish, and the mushrooms dish was not really very good, Poor portions, The carvery meal was not hot. The vegetables were poorly cooked - sprouts one could use as ammunition on a firing range, potatoes not crunchy with no taste, other vegetables undercooked. The...

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Helpful?
Thank Myra B
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

On behalf of our kitchen team I would like to apologise for you not enjoying your meal. Your satisfaction is important to us and we will be using the feedback you gave us to enable us to implement improvements. I hope that you will consider dining with us again in the future when I am sure we will be able...

Bordon, United Kingdom
Reviewed 3 days ago NEW

An excellent good value for money hotel with very friendly and customer focused staff. Food great with excellent breakfasts. Would certainly recommend this hotel for easy access to Birmingham and surrounding areas. The staff are only too willing to help. The rooms are clean and well furnishe.

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Helpful?
Thank HampshireNeil
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you very much for your comments. We hope you to see you again in the future.

Maidenhead, United Kingdom
Reviewed 4 days ago NEW

Stayed here with my daughter as we had gig tickets. It was a Saturday night and the Christmas market was in town, so perhaps the rate we paid was higher than usual. Had I paid less, I would have expected less. It's all quite dated but there were nice, big, clean fluffy white towels and everything was clean. Our twin...

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Helpful?
Thank Ch0ccie
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments. All feedback is very welcome as it allows us to improve the customers experience in the future.

Bedford, United Kingdom
Reviewed 3 weeks ago

I booked a discount rate which may have affected my room allocation. I was placed in the "Annexe" (the house next door to the hotel) which meant a climb up narrow stairs with my briefcase and suitcase but was very peaceful. I was undisturbed by noise from the street or other rooms and slept well. The promised internet connection was...

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Helpful?
Thank Susiebells
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments, all of which have been noted. Apologies for the internet problem, unsure as to what happened there but it will be looked into now that you have brought it to my attention.

Barry
Reviewed 31 October 2016

We had 2 rooms to visit my daughter at the University of Birmingham. It was about 20 minutes to the university and in a nice quiet street. Both rooms a double and a single were very nice with lovely bathrooms. The buffet breakfast was also really good. Very friendly helpful staff. Plenty of parking at the rear of the hotel...

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Helpful?
Thank JaneJenkins
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your positive comments. Hope to see you again in the near future.

Bruchsal, Germany
Reviewed 25 October 2016

We were put in the Annex, directly next to the main part of the hotel, which is an old Victorian style house. This meant creaky floorboards and thin walls, so when the couple in the room above us had fun and games we all got to hear about it. Also, in the Annex the bathrooms look tired and the shower...

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Helpful?
Thank funguyeu
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for taking the time in giving us your feedback. All comments are appreciated and yours have been noted.

Birmingham, United Kingdom
Reviewed 24 October 2016

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Helpful?
Thank Stephen S
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

London, United Kingdom
Reviewed 18 October 2016

Stayed here due to an event at the NEC for 1 night. Check in/out was very quick! The room was good as well, good carpets and nice bed. The location is great and up the road from the high street which has everything you need. Plenty of parking in the car park as well. I would love to give a...

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Helpful?
Thank falgunkn
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments. All feedback is very welcome.

Liverpool
Reviewed 18 October 2016

Poor services. You don't get given a choice or explanation presumably if you pay upfront through TripAdvisor. Rooms reasonable, not sound proof and guess should not talk about air condition or having satisfactory room temperature to have a good sleep?

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Helpful?
Thank callyn2015
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

On behalf of the whole team please accept our apologies for your stay not being as good as it should have been.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This is one of the leading independently-owned hotels in the Birmingham area, ideally appointed just 15-20 minutes from central Birmingham, the ICC, NEC and Birmingham Airport. The Best Western Westley Hotel is just a 15-minute drive from all major motorway, rail and air links. The accommodation is well-furnished, spacious and all en suite, to make your stay as comfortable as possible and includes free Internet access in all bedrooms and Free Wifi in Public areas. Our Grill Restaurant which offers the finest food sourced through local produce where possible to uphold our corporate social responsibility. The Grill Restaurant is open Monday - Saturday 6.00pm - 9.30pm and also on Sunday from 6.00pm - 8:30pm.Traditional carvery dining is available Saturday Evening and Sunday 12-4pm from as little as £8.95 main course. ... more   less 

Additional Information about BEST WESTERN Westley Hotel

Address: 88 Westley Road | Acocks Green, Birmingham B27 7UJ, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: ₹ 5,091 - ₹ 8,350 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Westley Hotel 3*
Number of rooms: 36
Reservation Options:
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Also Known As:
Best Western Birmingham
Birmingham Best Western
Hotel Style:
#46 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Westley Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check if any late-night events are on below room”
 of 5 bubbles Ch0ccie, 5 Dec 2016 | Read review
“Make sure you are in the main (newer) building”
 of 5 bubbles funguyeu, 24 Oct 2016 | Read review
“Maybe not stay in the building next to the hotel, they have rooms above the reception which MAY be nicer.”
 of 5 bubbles falgunkn, 18 Oct 2016 | Read review
“We stayed in the annexe which has quite a lot of stairs”
 of 5 bubbles 503sallyp, 7 Oct 2016 | Read review
“Room 10 was lovely!”
 of 5 bubbles Lindanan09, 4 Oct 2016 | Read review
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