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Arrived with some trepidation as some of the reviews were bad. Arrived at 2 to check in with 3 friends. There was a small queue but this was dealt with quickly. Can't be sure, but it seems that this hotel rents rooms for a couple...More
Staff were happy for us to leave a bag at the hotel before the room was ready, this helped us.
On return there is a bell to ring for wheelchair users as the building is not particularly accessible. My daughter was taken to an alternative...More
Sadly, i have to rate Britannia Hotel as a poor place to stay. As another customer said on there review. The Hotels days are numbered. It needs to be refurbished.
I arrived at my room only to find a broken toilet and a room that...More
Mouldy shower curtain, stinking bathtub, carpet with more stains on it than I have ever seen in my life, dirty cups, windows I don't think have ever been cleaned, just a full on vile place. I expected roaches to pop out when I turned the...More
Booked this online, walked in to my room, and left 5 minutes later to ask for my money back. Common areas are dirty, whole hotel, including my room, stank of cigarettes and the bathroom had hair all over it. Window broken too. Total dumpMore
1 Thank dc921
Response from Birmbritannia, Front Office Manager at Britannia Hotel BirminghamResponded 5 days ago
I am sorry to read that the hotel did not meet with your expectations
All comments, both good and bad are discussed with the relevant departmental managers as it is only through receiving feedback from guests that we are able to monitor the...More