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Mercure Stratford-Upon-Avon Shakespeare Hotel

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1,563 Reviews from our TripAdvisor Community

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Showing 1,499: English reviews
Lewes, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

We stayed in a Privilege Double Room in the main building, the carpet was filthy and the surround of the shower door thick with grime, didn't feel very privileged! We have stayed at this hotel a few times over the years and each time it seems to have gone a little more downhill but this year the staff really made... More 

Helpful?
Thank acarole1945
2 reviews
Reviewed 4 days ago NEW via mobile

We stayed for our Anniversary. Loved it. We had a BIG comfy bed. New big bathroom. Tastefully decorated. Loved the creaky and sloping falls. Never saw any ghosts, but glancing at the picture of Elisabeth the 1st in our room, she gave me a regal nod! Location: perfect! In the centre of Stratford upon Avon. An abundunce of beautiful pubs,... More 

Helpful?
Thank Weedzz
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Weedzz Thank you for your review - loved the regal nod! Elisabeth looks forward to welcoming you back! Best wishes James Lys More 

Leicestershire
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 5 days ago NEW

Things are slowly moving in the right direction. We called in for afternoon tea on a chilly November Sunday. The Quill bar had reopened (see earlier review) and the giant picture of Marco removed from reception and rightly replaced with one of the Bard (see earlier review). But, out of the four fires only one was lit and the hotel... More 

Helpful?
Thank Bristol-City-Peter
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Bristol-City-Peter Thanks you for your comments and am happy to report that as I write 4 fires are on in the hotel, afternoon teas are being served and the service remains great! Come back and see for yourself again soon! Kind regards James Lys More 

Manchester, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW via mobile

Well appointed hotel. Lovely old building and with all usual expected facilities of a town centre 4 star hotel. Our room was spacious and comfortable but was across the car park in "The Garrick Building". No offer of assistance with our bags. If you struggle with stairs don't accept a room in this annex, there's no lift! Also, it's not... More 

Helpful?
1 Thank R#0Pjb8 W
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear R#0Pjb8 W Thank you for you kind comments about the hotel and bedroom. I am sorry you were not offered assistance with your bags, this is usually standard procedure. I hope that despite this issue you'll be returning to us soon. Kid regards James Lys More 

Newcastle
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 days ago NEW

Our group of 20 stayed 4 nts in a variety of room types, and overall e/one was happy with this first hotel on our group tour. Atmospheric exterior and interior and located in centre of Stratford. Due to the age of the building initially it was a bit of a minefield negotiating the various steps & corridors to our rooms,... More 

Helpful?
Thank tourorganiser99
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear tourorganiser99 Thank you for your comments and I hope the rest of the group tour went well. Yes, with atmosphere and history come mazy corridors and hidden corners, but as you say, one soon gets used to it. I am delighted you enjoyed the sausages at breakfast - we source them locally and feel they bring a local flavour... More 

London, United Kingdom
Level Contributor
96 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 6 days ago NEW via mobile

One night, room only reservation. Despite pre-paying when booking and checking in online the front desk experience was a bit of a rigmarole on arrival. A card swipe was required for a nil transaction whereas other brands in the Accor group simply hand the guest the pre-prepared keycard. Would be nice and efficient if Mercure could manage this too. Stayed... More 

Helpful?
Thank timpaws
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear timpaws Thank you for your detailed comments and I am sorry about the hassle at check-in and walking to the Garrick Wing - you are quite correct, it is much easier walking through the hotel and cannot understand why you had to leave out of the main entrance..! Thank you for your kind comments about the reception staff and... More 

2 reviews
Reviewed 6 days ago NEW via mobile

I don't think I have ever stayed in such an old historic building before but we loved it! From it's beautifully restored facade to the lavishly appointed interior, you are transported back to Shakespearean time where only the wealthy would have afforded to lay their head on a weary night. I had booked us one of the four poster junior... More 

Helpful?
Thank Steven V
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Steven V Thank you for your great review - great to read, as ou can imagine - and look forward to welcoming you back soon! Best wishes James Lys More 

Manchester, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

Stayed at this hotel to celebrate my wife's birthday. The room was great, spacious, clean and comfortable. However, the reception experience left much to be desired. It was matter of fact and lacked warmth. Additionally, when you check in the hotel debit your credit card with £50 per day which they hold against potential purchases. When I checked out I... More 

Helpful?
Thank Jeff J
James L, Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Mr Jeff J Thank you for your review, I am in receipt of a copy of your e-mail to our central office and have answered direct earlier on today. The pre-authorisation of your credit card is not held on your account, this is only in the case of a debit card, I do apologise for any mis-understanding from the... More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago

This is your stock standard nice hotel - good reception, comfy beds, compact (but not squishy) rooms, buffet breakfast. Only difference is it is in an old building. Squeeky floor and uneven staircases and everything! Location was wonderful. Just around the corner for everything you would want to see in Stratford Upon Avon.

Helpful?
Thank Emily P
James L, Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Emily P Thank you so much for your recent review, greatly appreciated and such a morale boost for the team. Stratford upon Avon is a beautiful city and full of history and character, we are so lucky to located in the centre. We have noted for the future and any renovation going forward that some of the bedrooms do... More 

Oxford, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

We stayed here for two nights and requested one Privilege Double and one Privilege Twin Bedroom. We were allocated two Privilege doubles and had to make a fuss to get a twin room which wasn't made into a twin until we had asked three times. The twin room was twice the size of the double so my husband and I... More 

Helpful?
Thank EJR62
James L, Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear EJR62 Thank you for your recent review following your recent visit to Stratford upon Avon, I do apologise for the confusion with your initial reservation, I have asked the reception manager to ensure her team are reading and look at all reservations individually. I am afraid the hotel is over 400 years old and the bedrooms are all different,... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more   less 

Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Address: Chapel Street, Stratford-upon-Avon CV37 6ER, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Price Range: ₹ 5,731 - ₹ 12,573 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Mercure Stratford Upon Avon
Accor Stratford Upon Avon
Shakespeare Hotel Stratford
Hotel Style:
#10 Luxury Hotel in Stratford-upon-Avon
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Stratford-Upon-Avon Shakespeare Hotel staff and other travellers.
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Questions? Get answers from Mercure Stratford-Upon-Avon Shakespeare Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't bother with the breakfast, save your money and eat at any of the excellent cafes in the area”
 of 5 bubbles acarole1945, 1 Dec 2016 | Read review
“Ask about the room features before you book”
 of 5 bubbles jeffj352, 23 Nov 2016 | Read review
“We had Privilege”
 of 5 bubbles FairlightW, 3 Nov 2016 | Read review
“Some rooms are described as 'privilege rooms' and have special features such as four poster beds.”
 of 5 bubbles Thomas_and_Sarah, 2 Nov 2016 | Read review
“make sure you are near the lift”
 of 5 bubbles petrannemartin, 28 Oct 2016 | Read review
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