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Traveller (273)
Dining (178)
Room & Suite (163)
Overview
  • Excellent78%
  • Very good17%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“afternoon tea”(117 reviews)
“noble suite”(27 reviews)
“garden room”(16 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,274)
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1,265 results
Traveller rating
978
217
39
23
8
Traveller type
Time of year
LanguageEnglish
More languages
978
217
39
23
8
Show reviews that mention
All reviewsafternoon teanoble suitegarden roomthe main housejunior suiteunderfloor heatingbeautiful hotelfresh milkwedding venuebirthday treatcity centresunday lunchwalk in showerfull englishfollowing morningbreakfast was excellentcooked breakfast
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1 - 5 of 1,265 reviews
Reviewed yesterday via mobile

Rooms in need of refurbishment, looking tired. Stains on walls from what looked like spilt drinks. Bathroom lighting was so dim, why? Bathroom extractor fan didn’t work. Room serviced very late in the day and forgot to replenish toilet paper. Room service.... four phone calls...More

Thank GG029
Reviewed 5 days ago via mobile

Fantastic afternoon tea .Every item was delicious and prepared to perfection.Service was excellent and so friendly .The setting is stunning.We had a table in the conservatory looking out into the beautiful garden.It was no problem to have a dairy free option and we noticed that...More

Thank Sarah T
Reviewed 6 days ago via mobile

We’ve just spent two nights here celebrating a graduation. Stayed in one of the suites in the New House which was large, well appointed with huge windows making it bright and sunny. Appreciated the tea making facilities and proper milk in the fridge! Breakfast was...More

Thank Claire S
Reviewed 1 week ago via mobile

We had a small baby shower in the Norman shaw suite (private room) for twelve people, the afternoon tea was delicious but the hotel could have done better at checking in on drinks orders, clearing away used cups and glasses, plates etc and then making...More

Thank Beth S
Reviewed 1 week ago via mobile

Outstanding venue with outstanding Afternoon Tea’s. This venue prides themselves with quality,presentation,value for money and tasty Afternoon Tea’s. Gluten Free Afternoon Tea was one of the best we have ever tasted. Staff are very attentive and nothing is a problem. Thanks for a fantastic day,and...More

Thank Hayley C
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 127 - US$ 223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Newcastle upon Tyne
#2 Business Hotel in Newcastle upon Tyne
#3 Family Hotel in Newcastle upon Tyne
#4 Luxury Hotel in Newcastle upon Tyne
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 127 - US$ 223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Newcastle upon Tyne
#2 Business Hotel in Newcastle upon Tyne
#3 Family Hotel in Newcastle upon Tyne
#4 Luxury Hotel in Newcastle upon Tyne
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (273)
Dining (178)
Room & Suite (163)
Pool & Beach (1)
Amenities (18)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
bigb308
27 February 2017|
AnswerShow all 2 answers
Response from saphire56 | Property representative |
Thank you for your enquiry. I am delighted to confirm that all rooms have hairdryers. Nicky Sherman PR & Media Manager
1
Vote
Christina C
15 January 2017|
Answer
Response from saphire56 | Property representative |
Thank you for your query regarding dogs at the hotel. We don't allow dogs in the public areas but do have one bedroom that can be made dog-friendly. Nicky Sherman PR & Media Manager
0
Votes
PatanAl
7 November 2016|
AnswerShow all 2 answers
Response from saphire56 | Property representative |
Hi. Most of our prices include breakfast but we do also offer a room only rate. If you are able to let me know which package or price you are interested in I can let you know exactly what this includes. We do serve... More
1
Vote
Room Tips
"I stayed in a suite in the new house. I recommend those."
Read review
"Loved the suite (27)"
Read review
"Choose a superior room for the great facilities."
Read review
"Annexe room not recommended."
Read review
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