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County Hotel

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County Hotel
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964 Reviews from our TripAdvisor Community

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There are newer reviews for County Hotel
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Showing 942: English reviews
London, United Kingdom
Reviewed 3 weeks ago

I have a regular hotel that I usually stay in on Newcastle Quayside for business trips, however I'd heard that the County had been taken over and modernised so I thought I'd give it a try, with it's close proximity to the station, it could have been a great new find. However it was the worst hotel I've ever stayed...

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3Thank oliviaharrison010
Gloucester, United Kingdom
Reviewed 3 weeks ago

Very well positioned whether you are arriving by train (via the metro link) or from the Airport. Nice hotel, friendly staff. Exactly opposite from the station. Room was quite and clean. Nice breakfast. Central for the town's amenities.

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Thank Robin B
Anna W, General Manager at County Hotel, responded to this review

Dear Robin B Thank you for your lovely review I do hope that you will come and visit on your next stay in Newcastle, please keep an eye out for our full bedroom refurbishment also, which is due in the coming months Kindest regards Anna Wadcock General Manager

Bangkok, Thailand
Reviewed 3 weeks ago via mobile

Bring your ear plugs, paper thin walls offer limited sleep opportunity without them in this party town. Breakfast only reasonable, much of the buffet was not hot enough, and forget "toast"; choose either anaemic bread on one pass through the toaster, or burnt slice with two. Is it really that hard? Shower bit of a Heath Robinson affair. Good bits...

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Thank Paul R
Anna W, General Manager at County Hotel, responded to this review

Dear Paul R I am very sorry to note that your stay wasn't up to standard. Please accept my sincere apologies for this I do apologise that your night wasn't as peaceful as it could be, our fantastic location Has many advantages however a vibrant city does bring some background noise. With regards to breakfast I am surprised at the...

belfast
Reviewed 3 weeks ago via mobile

This hotel has the potential to be great with its prime location, but it is in dire need of renovation. I stayed here with four friends and our room was so cold we asked to be moved. The rooms are outdated and beds are not particularly comfortable. We made do for our two night stay as we weren't in the...

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Thank mlv_belfast
Birkenhead, United Kingdom
Reviewed 3 weeks ago

Great traditional hotel, reception greeting was superb, great clean room. Will stay again for sure, great price. Definitely recommend. Superb location right opposite train station in city centre by all amenities

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Thank TVCC66
Anna W, General Manager at County Hotel, responded to this review

Dear TVCC66 Thank you so very much for your great review On behalf of all the team here I do hope that we will see you again very soon Best wishes Anna Wadcock General Manager

Redcar, United Kingdom
Reviewed 4 weeks ago

The rooms are reasonably priced, have slippers, dressing gown, ironing board and iron, cofee maker, biscuits, large range of bathroom products. Beds were comfortable, noise from the street was not great. The hotel is very central for o2 Academy and bars

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Thank shackleston
Anna W, General Manager at County Hotel, responded to this review

Dear shackleston Thank you very much for your review, I do hope that you will stay with us again upon your next visit to Newcastle Keep an eye on our website as well for the updates around our amazing £3m refurbishment project, which is currently underway Kind regards Anna Wadcock General Manager

Edinburgh, United Kingdom
Reviewed 4 weeks ago

Booked here for a night ,the location was great as I wanted to be near the rail station.The staff were very helpful and polite.The room was comfortable and cozy,although we didn't have food I saw the menu and it looked good and a reasonable cost.We relaxed and had a drink in the bar which looked on to Granger Street.The surroundings...

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Thank jeanmichelle
Anna W, General Manager at County Hotel, responded to this review

Dear Jeanmichelle Thank you for your lovely review The team and I look forward to welcoming you back very soon Kindest regards Anna Wadcock General Manager

Reviewed 4 weeks ago via mobile

Attended the mothers day afternoon tea today and what a lovely day it was. The room was beautiful as was the afternoon tea. The staff were lovely and made the experience so enjoyable with their friendliness. Would definitely go back!

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Thank emfitz83
Anna W, General Manager at County Hotel, responded to this review

Dear Emfitz83 Thank you for your wonderful review It is very much appreciated as the team worked very hard to put together our first event in the newly refurbished County Suite We all hope to welcome you back again very soon Kindest regards Anna Wadcock General Manager

Reviewed 4 weeks ago via mobile

Arrived to check in and was allocated a room on the top floor, had booked 4 rooms for a group of us staying together and rooms weren't even all on same level. My room was totally flooded from bathroom to carpet in main room and totally unfit for purpose! The bathroom floor appeared to have been mopped but there were...

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Thank Harriet W
Anna W, General Manager at County Hotel, responded to this review

Dear Harriet W I am very sorry that your stay did not reach our normal high standard of service. Could I please ask that you contact me via email on generalmanager@countyhotel.co.uk so that I can look into this matter in more detail please? I do believe in taking any negative feedback seriously so that I can ensure that all issues...

Newcastle upon Tyne, United Kingdom
Reviewed 5 weeks ago

Me and my husband stayed in Room 318 on Sunday and it was the first time we have stayed in The County. The girl on reception was lovely and welcoming and very helpful. We found our room easily and the hotel despite it's size was quiet and the room was really clean and tidy and had the biggest bed I...

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Thank gillm43
Anna W, General Manager at County Hotel, responded to this review

Dear GillM43 Thank you very much for your lovely review I think I spoke to you and your husband when you were leaving the hotel. On behalf of all the team here, I do hope that you will come back to see us again very soon Kindest regards Anna Wadcock General Manager

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Located across from Grand Central Station, the County Hotel is perfect for shopping, sporting and cultural events, and visiting the world-famous Hadrian's Wall. A magnificent Grade II Listed Victorian, the hotel is the ideal base for shopping, concerts and other cultural events, with attractions from Roman remains to the legendary St James' Park within a short drive. ... more   less 

Additional Information about County Hotel

Address: Neville Street, Newcastle upon Tyne NE1 5DF, England (Formerly Mercure Newcastle County Hotel)
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: ₹ 4,150 - ₹ 10,291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — County Hotel 3.5*
Number of rooms: 114
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Also Known As:
County Hotel, Newcastle Hotel Newcastle Upon Tyne
County Hotel By Thistle Newcastle
County Hotel Newcastle Upon Tyne
Hotel Style:
#13 Romantic Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from County Hotel staff and other travellers.
19 questions
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Questions? Get answers from County Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing the train station (too loud on a morning)”
Junelle246, 12 Apr 2017 | Read review
“5th Floor seemed quiet enough”
RedDog85, 12 Apr 2017 | Read review
“if you dont like street noise ask for a room at the rear of hotel”
worsbroughecho, 10 Apr 2017 | Read review
“Ask for one at the back of the hotel, it gets really noisy if you are at the front of the hotel.”
donnahV1408TJ, 10 Apr 2017 | Read review
“High as possible”
shackleston, 28 Mar 2017 | Read review
5 of 5