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Malmaison Newcastle

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2,039 Reviews from our TripAdvisor Community

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Showing 2,029: English reviews
Paris, France
Reviewed 27 October 2015

I stayed there for a couple of days - The rooms are nice, wide, very confortable with a desk and everything you need to work in a confortable place, or just to relax yourself in a harmchair. The bed also is good. However, the bathroom is not convenient at all : the toilets are in a small place between the...

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Helpful?
1Thank NesKfee
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear NesKfee, Thank you for taking the time to write your feedback. I’m really pleased that you enjoyed our bar and that the team looked after you well. I do understand and appreciate the comments regarding the bathroom which will be taken on board for any future refurbishment plans. Once again thank you for taking the time to write your...

Durham United Kingdom
Reviewed 27 October 2015 via mobile

My Husband and I visited the Newcastle Mal for our first wedding anniversary. The hotel itself is pretty spectacular, the decor is sultry and romantic with great attention to detail. The room we stayed in had 2 televisions, not much of a view so be sure to request Tyne river facing room. The drinks were lovely and great service by...

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Helpful?
Thank missmmm_12
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear missmmm_12, Thank you for taking the time to write your review following your stay with us, and I’m really pleased that you enjoyed your first wedding anniversary with us. We very much look forward to welcoming you back to Malmaison Newcastle again soon. Kind regards, Richard Lockstone General Manager.

London, United Kingdom
Reviewed 26 October 2015 via mobile

Just checked out from another amazing stay at the Malmaison, Newcastle. The recently refurbished hotel looks fab! Staff so attentive especially Don who served us in the restaurant. My Daughter also enjoyed her Spa treatment with Laura. So nice to go somewhere when nothing is too much trouble. Looking forward to another stay soon....

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Helpful?
Thank Suzanne J
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Suzanne J, Thank you for taking the time to write your review and provide your feedback on your stay with us. I’m really pleased that you enjoyed your stay and that Don and Laura were able to help make your stay special. We very much look forward to welcoming you back to Malmaison Newcastle again soon. Kind regards, Richard...

north east england
Reviewed 25 October 2015 via mobile

Excellent service lovely Sunday lunch experience!! We normally go Durham for lunch near the cricket ground but not as good, but mal maison was fab the beef pink and the selection of starters great !! Desert excellent and all staff thank you perfect service !! Don served us and a credit to the hotel !! I'm an ex cop and...

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Helpful?
Thank bfp3061
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear bfp3061, Thank you for taking the time to write your review following your Sunday lunch in our Chez Mal Brasserie, which is indeed a great meal and fantastic value. I’m really pleased that you enjoyed the food and the ambiance and that Don looked after your table well. We very much look forward to welcoming you back to Malmaison...

Reviewed 25 October 2015

Malmaison feels like a budget corporate hotel masquerading as a high class romantic getaway. The 'Mal' lives up to its name I'm afraid, which is a shame as the staff were mostly very good. They couldn't make up for the following negatives though (which, for the price, just aren't good enough): **Noisy room: music bass line booming out till 2am....

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1Thank Zodo
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Zodo, Thank you for taking the time to write your comprehensive review and I’m very pleased that the staff service was positive. I’m also pleased that you enjoyed breakfast. Your detailed feedback on the layout and design of the room will be past to our projects team for considerations moving forward as much of this feedback is outside the...

Plymouth, United Kingdom
Reviewed 25 October 2015 via mobile

Went with friends who were staying at the hotel. Had cocktails and then went to the main restaurant. The waiter could not pronounce the menu entries properly but was very polite. I can't comment on my parties food but I ordered the rib eye steak 8 ounce, £25.00 and all it came with was a mushroom filled with what seemed...

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2Thank Raymowatt
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Raymowatt, Thank you for taking the time to write your review following your dining experience in the Chez Mal Brasserie. I’m extremely sorry to read your feedback, especially as the feedback that we normally receive about our steaks, in-particular our strip steaks, is normally very positive. Please do let me know at: reception.newcastle@malmaison.com if there is an opportunity for...

Reviewed 25 October 2015 via mobile

Breakfast really nice although a tad expensive. Room decor nice and all very well presented, such a shame that the staff let it down. Especially a manager of some sort with a Liverpudlian accent was extremely rude to us, wouldn't come back after our experience. Shame as it would probably be our favourite hotel in Newcastle if the staff were...

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2Thank kayw84
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear kayw84, Firstly, thank you for taking the time to write your review. I was really pleased to read that you enjoyed breakfast and the bedroom. I was however concerned that you found the service to be a negative in your experience which is not feedback we normally receive. If you have further feedback on the service issues please do...

fife, scotland
Reviewed 25 October 2015

Stayed for 2 nights ,very impressed with this hotel. First time we have stayed in a Mal and won't be the last. Excellent service from all the staff, especially reception and the bar staff. Room far exceeded expectations, very spacious with a very comfortable bed. Having read some previous reviews was a bit sceptical about food, but again happy to...

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Thank theresaFife_Scotland
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear theresaFife_Scotland, Thank you for taking the time to write your review following your stay with us. I’m really pleased that you enjoyed your stay with us and that you found the room, service and food to all exceeded your expectations. Once again thank you for taking the time to review your stay and we very much look forward to...

Glasgow, United Kingdom
Reviewed 24 October 2015

This hotel was fine in many regards but also strange as it can't make up its mind what market it is trying to serve. While the room was ok, the floor in the public areas was sticky... like you find in a cinema. The hotel bar had no atmosphere and was more suited to large groups than couples.

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2Thank Mr_Phileas_Fogg
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Mr_Phileas_Fogg, Firstly thank you for taking the time to write your review. I’m very sorry to read that you found the bar to be lacking in atmosphere and also that your experience was that the bar floor was ‘sticky’ this is not something that has been mentioned before and it is definitely not the case at the time of...

Durham, United Kingdom
Reviewed 24 October 2015 via mobile

Love this hotel had a room with two TVs and altogether stay was great. Staff extremely helpful and attentive food and drinks were 1st class as was breakfast this was a birthday present from our Sons we've been before and loved it. Recommend highly x

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Thank Shirley S
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Shirley S, Thank you for taking the time to write your review following your stay with us, and I’m really pleased that you enjoyed your birthday present treat. We very much look forward to welcoming you back to Malmaison Newcastle again soon. Kind regards, Richard Lockstone General Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Fog on the Tyne? Let's hope not. Otherwise you'll miss the great view of the Tyne Bridge you get from our hotel in Newcastle city centre. But then, when you're staying at Malmaison Newcastle, it's the views on the inside that tell you your boat's come in. While you're right at the heart of Newcastle's great shops and exciting nightlife, the lure of MALBAR's legendary cocktails and the Mal Brasserie's classic dishes with a twist is pretty strong. And who wants to spend all night out on the town when one hotel in Newcastle has a whole floor with a shipbuilding theme and bathtubs you could sink a battleship in? It could only be the Newcastle Mal. ... more   less 

Additional Information about Malmaison Newcastle

Address: Newcastle Quayside, Newcastle upon Tyne NE1 3DX, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: ₹ 7,237 - ₹ 14,542 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Newcastle 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Malmaison Newcastle Hotel Newcastle Upon Tyne
Malmaison Newcastle Upon Tyne
Malmaison Newcastle Hotel Upon Tyne
Hotel Style:
#2 Spa Hotel in Newcastle upon Tyne
#10 Luxury Hotel in Newcastle upon Tyne
#11 Romantic Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Newcastle staff and other travellers.
14 questions
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United Kingdom
6 months ago
Durham, England, United Kingdom
Newcastle upon Tyne, England
over a year ago
Newcastle upon Tyne, England
Winster, Matlock
2 months ago

See all questions (14)

Questions? Get answers from Malmaison Newcastle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 622 overlooked the Millennium Bridge.”
 of 5 bubbles L1954YPjenm, 16 Jan 2017 | Read review
“Go on try it”
 of 5 bubbles dennisl438, 16 Jan 2017 | Read review
“Have a bridge view”
 of 5 bubbles ncm1965, 15 Jan 2017 | Read review
“6th floor has great views”
 of 5 bubbles 352BobB352, 10 Jan 2017 | Read review
“Room 221 is large and overlooks the bridge as is 202 which is smaller but cheaper. Try for the winter package deal for good value.”
 of 5 bubbles AlexBedlington, 8 Jan 2017 | Read review
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