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Surtees Hotel

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543 Reviews from our TripAdvisor Community

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Showing 535: English reviews
Falkirk, United Kingdom
Reviewed 31 July 2015

First impressions not good - the hotel doesn't actually have entrance signs and is wrapped around the back of a 'Brewdog'. We waited in the reception area for around 10 minutes until someone came to the desk to check us in. When we got to our room, Cleaning staff were sitting on the stairs/around our room talking about other members...

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2Thank Laura W
Cumbria
Reviewed 27 July 2015 via mobile

Stayed here with friends at the weekend. We had 2 double bedrooms on the third floor. Was worried about the stay after the numerous terrible reviews on here. Do not believe. One of the rooms (39) was a lot larger than the other but 35 was ample size. Both rooms had shower gels, biscuits, a kettle and iron provided. Very...

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Thank Crc36
Hellevoetsluis, The Netherlands
Reviewed 26 July 2015

Got to Newcastle early and was able to drop my bag off to go and do some sightseeing. Around 3pm I was back at the hotel and was promptly checked in. The room ( 35, 3rd floor ) was nice and clean. View wasn't al that as the room faced a parking garage. Bed was very comfortable. Didn't sleep to...

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1Thank nieb20475
Reviewed 23 July 2015 via mobile

I was not looking forward to staying here after reading the reviews. However, I had a very nice stay. I stayed in a twin room, very spacious and came complete with a bath which in my mind is a luxury these days with hotels of any standard; I took full use of it; water was piping hot and the bath...

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1Thank Craig D
Darlington, United Kingdom
Reviewed 21 July 2015 via mobile

Stayed on Saturday night with my partner,expected some noise as its in the city centre..but it was loud!!..the staircase smelled really bad like an old social club/pub..thankfully the room didn't!! the bed and pillows were really uncomfortable..shower leaked and was controlled by a mixer tap so either scalding hot or freezing cold..to be honest the best thing about the room...

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Thank ceh_84
Farr, United Kingdom
Reviewed 11 July 2015

Arrived on a warm Thursday evening. The desk staff helpful and friendly. Before I arrived i had phoned to make a change to my booking no problems it was sorted. Then phoned to ask about parking. ( which is free in the car park out the back between 5.pm-8am). The room a double with a view of the car park....

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2Thank Terri_pat
Bolton, United Kingdom
Reviewed 6 July 2015

The Surtees Hotel, Dean St, Newcastle. Avoid. I was there earlier. First I was given the key for room 24, ageing lift was broken so I tramped up loads of grubby stairs with my luggage. Opened 24 and there is already luggage in the room as I wander in. This is the cue for screaming as there are a couple...

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5Thank robgrundy
Ballymena
Reviewed 6 July 2015 via mobile

Where do I begin. First off any pictures you may have seen of this hotel looking nice must be quite a few years out of date as this is not the case. When we arrived we were met by an ignorant man on reception who clearly could not be bothered to be there or give any good customer service. As...

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3Thank HighStreet51
Reviewed 29 June 2015

Stayed here when going to a gig at metro radio arena room was fine modern had everything we needed breakfast was delicious!! No complaints!! Would stay again as it was really good value a bit difficult to find but didn't really bother us!

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Thank Marli2405g
Reviewed 28 June 2015 via mobile

Absolutely disgusting hotel. ●Room was filthy! ●beds were not comfy, could feel the base of the bed through the mattress it was that thin and worn. ●shower didn't work (room 38) Was lucky to have friends in another room to be able to have a shower because we were told we couldn't be moved to another room ●friend had room...

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2Thank JadeMurchison

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi

Additional Information about Surtees Hotel

Address: 12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: ₹ 3,723 - ₹ 8,799 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Surtees Hotel 3*
Number of rooms: 40
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Also Known As:
Surtees Hotel Newcastle Upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Surtees Hotel staff and other travellers.
9 questions
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2 days ago
29 days ago
1 month ago
Derby, United Kingdom

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Questions? Get answers from Surtees Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the rear as the front is very noisy”
 of 5 bubbles LinsleyT, 29 Oct 2016 | Read review
“A room on a high floor may give you more quiet”
 of 5 bubbles lmorby, 15 Oct 2016 | Read review
“As close to the ground floor as possible in case the elevator still doesn't work!”
 of 5 bubbles weegerd, 1 Aug 2016 | Read review
“Go for a room at the back as less noisy”
 of 5 bubbles couldbeyou, 20 Jul 2016 | Read review
“Room 14,24,34 seemed to be a bit bigger than the rest of our groups rooms with King Size beds etc.”
 of 5 bubbles RoscoHill, 19 Jun 2016 | Read review
5 of 5
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