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Copthorne Hotel Newcastle

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1,666 Reviews from our TripAdvisor Community

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Showing 1,648: English reviews
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 days ago NEW via mobile

I'm lying in my bed at The Copthorne. Wondering how to charge my phone (because there's no plugs in the room whatsoever). The thin excuse for a quilt lies across my weary torso and outside it's -1deg and the air con is set to maximum warmth but still the room is like a fridge. The air blowing out of the... More 

Helpful?
Thank Joe A
Glasgow, United Kingdom
2 reviews
Reviewed 3 days ago NEW

5th floor suite large spaciousness room with large comfortable bed very nice. Haven't stayed at the hotel for over a year great news it hasn't changed much with regards warm friendly welcome from knowledgeable customer focused staff. Good selection of food on menu and delivered in timely manner considering very busy time of year with proms and other Christmas parties.... More 

Helpful?
Thank Graham T
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent return stay, with particular regard to the comfort of your bedroom, the high standard of guest service, and the quality of food. Your positive feedback is greatly appreciated, and I hope we may have the pleasure of welcoming you back again soon. Thanks again. Best regards, Ken... More 

Newcastle Upon Tyne, United Kingdom
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 3 days ago NEW via mobile

What a wonderful afternoon. We were greeted by a lovely young man who asked us if we'd been for afternoon tea before. We told him that we'd been for spa treatments and we're arranging another afternoon outing and he said he'd like to join us! Then we were greeted by the lovely Jess who was very welcoming. The prosecco was... More 

Helpful?
Thank KnoxE
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent visit to the hotel for afternoon tea, with particular regard to the high standard of guest service, and the quality of food. Your positive feedback and recommendation of the hotel are greatly appreciated, and I hope we may have the pleasure of welcoming you back again soon.... More 

Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 days ago NEW

A group of us have just had our Christmas party at the Copthorne and it was not good. The food was only just average. The starter was pate with walnut bread- 3 slices of pate and one tiny slice of bread. The main course was turkey and all the trimmings- it resembled a frozen meal that had been heated in... More 

Helpful?
Thank awomaninsane
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your feedback, which has been noted for review with my management team. Negative feedback on the food here is very rare, with thousands of festive covers served every year and comments normally very positive - Sorry to read that your expectations have not been met on this occasion. Best regards, Ken Ellington, General Manager More 

Darlington, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 days ago NEW

My mother and I stayed in this hotel as we were going to see micheal mcintyre live at the metro arena. The hotel is in such a good location and was only a 5 minute walk away. We ordered some room service before we went out which was very nice, the bed was comfy and we had no issues sleeping.... More 

Helpful?
Thank Rebecca B
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your positive review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the hotel location, the quality of food, and the comfort of your bedroom. Your positive feedback is greatly appreciated, and I hope we may have the pleasure of welcoming you back again soon. Thanks again. Best regards, Ken Ellington, General... More 

Darlington
Level Contributor
72 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 6 days ago NEW via mobile

Myself and my wife stayed here for a Saturday night break in November. I last stayed here around 3 years ago and at the time unfortunately gave it a negative review but this time round it was much much better. When we checked in I asked for a higher room and this was no problem whatsoever. We were given room... More 

Helpful?
Thank Darlo672
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that enjoyed your recent stay with us this month, with particular regard to the improvements that have been made within the hotel through our ongoing refurbishment programme since your last stay 3 years ago. We have had a lot of work completed to date, with our last carpeting project concluding this week... More 

Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

We stayed in room 402, on arrival the room was freezing. Attempted to contact Reception, Housekeeping and Duty Manager via telephone no answer! Had to get ready in a freezing cold room. Reported the issue to Reception before going out for the evening and advised a heater would be put in the room whilst we were out for the evening.... More 

Helpful?
Thank MrsS2603
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your comments. There is a disparity in perspective on this matter, but I am sorry that you have been disappointed with your stay and have felt the requirement to rate the hotel at such a level. Best rergards, Ken Ellington, General Manager More 

Travellers are raving about these Newcastle upon Tyne hotels

Durham, England, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 days ago NEW

Haven't stayed in Copthorne for some years now, foyer was beautiful decorated for Christmas- lovely first impression. Check in was swift , room was clean bed was very comfortable and breakfast was very good. Staff are all great.

Helpful?
Thank Jeanette S
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the cleanliness of your room, the quality of breakfast, and the high standard of guest service. I hope we may have the pleasure of welcoming you back again soon. Best regards, Ken Ellington, General Manager More 

Rotherham, United Kingdom
2 reviews
Reviewed 1 week ago via mobile

The hotle is fantastically located with beautiful views over the quayside the staff are very welcoming and helpful the staff and layout are 5* but what really lets the place down is lack of modernisation a twin room should have at least one plug socket to charge a phone or laptop We have nothing very disappointed so I rate the... More 

Helpful?
Thank GregNoble1234
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your constructive comments, with particular regard to the high standard of guest service from the hotel team experienced during your stay. Best regards, Ken Ellington, General Manager More 

Winchester, United Kingdom
Level Contributor
232 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 1 week ago

Heating didn't work, bath filled with water even when showering and no electricity sockets where you need them. The place is in need of a bit of a refurb but is acceptable. Location is decent (Thai down the road, Thomas H bar the other way) but the hotel itself could do with redecorating. The service is good and breakfast is... More 

Helpful?
Thank p0lak
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your comments. Best regards, Ken Ellington, General Manager More 

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel ... more   less 

Additional Information about Copthorne Hotel Newcastle

Address: The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: ₹ 5,069 - ₹ 11,254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Newcastle 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
Copthorne Hotel Newcastle Upon Tyne
Hotel Style:
#18 Luxury Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Newcastle staff and other travellers.
8 questions
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Northampton, United Kingdom
over a year ago

See all questions (8)

Questions? Get answers from Copthorne Hotel Newcastle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms I have been in have been of a good standard, all on river.”
 of 5 bubbles 762grahamt, 30 Nov 2016 | Read review
“Rooms on west side of hotel near metro so noisy during day”
 of 5 bubbles 481jeanettes, 27 Nov 2016 | Read review
“Some rooms have been refurbished, ask when booking.”
 of 5 bubbles IrisDevon, 25 Nov 2016 | Read review
“Room 301 was quiet with a nice view, but wi-fi was patchy”
 of 5 bubbles Loncat, 15 Nov 2016 | Read review
“River views have metro train noise. Choose rooms away from train bridges.”
 of 5 bubbles 123JMG, 8 Nov 2016 | Read review
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