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Holiday Inn Guildford

778 reviews
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Traveller (80)
Room & Suite (42)
Dining (9)
Overview
  • Excellent30%
  • Very good43%
  • Average20%
  • Poor4%
  • Terrible3%
Travellers talk about
“sofa bed”(22 reviews)
“sports park”(8 reviews)
“thorpe park”(10 reviews)
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Reviews (778)Write a Review
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All reviewssofa bedsports parkthorpe parksurrey universityconference facilitiesresearch parkexecutive roombusiness hotelreception staffbusiness tripstayed here for one nightfamily roomservice chargequiet roomfollowing morningbooked this hotelnight's sleep
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1 - 5 of 762 reviews
Reviewed 1 week ago

I stayed at the Holiday Inn for 6 nights whilst my husband was in the nearby hospital . During that time the sheets were not changed once and on the 5th day my room was not serviced at all. The dirty cups were as I...More

Thank Joanna M
Response from Michelle G, Guest Relations Manager at Holiday Inn GuildfordResponded 2 days ago

Dear Guest, thank you for taking the time to post a review. I am most concerned and truly sorry to hear your stay was not up to our usual high standards. I have forwarded your comments on to the relevant manager for their review and...More

Hotel's Favourite
Reviewed 26 December 2017

Very impressed with this hotel. Located in a quiet wooded area just off the A3 with plenty of parking. Near to the Royal Surrey County Hospital. Just two floors...but no lift. The bar and lounge areas are extensive and very comfortable. The room we had...More

1  Thank Anthony G
Response from HIGuildfordPA, Manager at Holiday Inn GuildfordResponded 29 December 2017

Dear Anthony, Thank you for taking the time to leave your feedback. We are very pleased you enjoyed your stay and your comments will be reviewed by my management team moving forward. We do hope we get the chance to welcome you back in the...More

Reviewed 1 week ago via mobile

We visited for the first time as a stop over from visiting our London family. We used a Secret Escape special deal ( discounted room, set dinner menu) and were given a free bottle of Prosecco in the room on arrival. The location was a...More

Thank Susan B
Response from Michelle G, Guest Relations Manager at Holiday Inn GuildfordResponded 1 week ago

Dear Guest, thank you for taking the time to post a review. Guest feedback forms a vital part of our business and it is through constructive comments we are able to improve the service we offer our guests, so thank you. I am so sorry...More

Reviewed 2 weeks ago

It's a holiday inn, you know what you're going to get, what could possibly go wrong? Visit the bar and find out! Stayed here on advice from other business travellers and found reception was good, staff were very courteous and efficient but their company probably...More

Thank AJL34
Response from Michelle G, Guest Relations Manager at Holiday Inn GuildfordResponded 1 week ago

Dear Guest, thank you for taking the time to post a review. I am sorry to hear you felt our bar snacks were expensive, I will ensure your comments are forwarded to the relevant managers for their review. Its great to hear you had a...More

Reviewed 2 weeks ago via mobile

There aren’t many hotels to choose from in Guildford and the one that we used to use in the town centre now only accepts bookings for two nights!? This is probably a bit better that your standard Holiday Inn as there is a decent gym...More

Thank AndySING73
Response from Michelle G, Guest Relations Manager at Holiday Inn GuildfordResponded 1 week ago

Dear Guest, thank you for taking the time to post a review. I am pleased to hear you would describe us as a 'decent hotel'. With regards to a safe, I can confirm we do have these in our executive rooms. I do hope we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 81 - US$ 208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Guildford
Room types
Non-Smoking Rooms
Details
Price range
US$ 81 - US$ 208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Guildford
Room types
Non-Smoking Rooms
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Traveller (80)
Room & Suite (42)
Dining (9)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Luke R
24 October 2017|
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Response from Annkar | Reviewed this property |
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Room Tips
"Ask for Exec room or quiet room at the back"
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"Ask to be away from the car park, very noisy out the front of the hotel with smokers. Executive rooms are..."
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"Only good for NY party if under 30 years of age."
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"Choose a ground floor room if you have heavy bags"
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