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Located on the main route into Bury St Edmunds, Suffolk, this 36 room hotel is hidden behind its Grade 2 listed walls, a stones throw from the city centre. We have a good reputation as a quality venue within East Anglia and our location makes us the ideal base for weekend breaks in the...
All reviewsmain buildinggarden roomchalet roomswestern hotelslovely groundstown centregood sizeold housestayed here for two nightsgood nights sleepexcellent breakfastbiscuitsenjoyable stayshort breakstefanweddingannex
Stayed here Saturday and Sunday night due to wedding on the Sunday. Check in was easy and friendly. There are building works being carried out but did not affect our stay.
We stayed in the annex and was pleasantly surprised with size of room. It...More
Booked in for a business meeting the next day.
Good location and I was impressed with the customer service from reception through to the bar and breakfast in the morning.
Yes there is building work and renovations underway. Didn’t affect me though.
Would definitely return...More
Response from Kim D, General Manager at Best Western Priory HotelResponded 1 week ago
Thank you for taking the time to review your stay with us at the Priory Hotel. We are so pleased to hear that we were able to make your business stay relaxing and enjoyable.
We hope that you will come back to see...More
We booked a room over 4 months in advance of a wedding being held nearby, only to be left a message our booking was cancelled because of works being undertaken! No apologies, no alternative suggestions, nothing. Less than 3 weeks to find another local hotel...More
Overnight stay , rooms and public areas a little tired. Reception and assistance with booking a taxi was good, large room and bathroom had all expected facilities but shower pressure was not great. Evening service at the bar was good, breakfast service was slow, two...More
1 Thank Nick G
Response from Kim D, General Manager at Best Western Priory HotelResponded 2 weeks ago
Thank you for taking the time to review your stay with us at the Priory Hotel.
I am sorry that were not able to provide you with our normal service standards during your stay; we had a member of the team unwell which...More
On arrival (to what can only be described as a building site,) a little early, we were greeted by a surly unwelcoming young lady, who just said " check in is 2pm! No other words spoken. As we had just had a long journey, and...More
5 Thank crazynurse2015
Response from Kim D, General Manager at Best Western Priory HotelResponded 3 weeks ago
Thank you for taking the time to review your stay with us at the Priory Hotel. I am sorry that your experience here did not meet with expectations and that we did not perform to our usual standards.
The Priory Hotel is undergoing...More
I stayed with a group of 25 so we had rooms all around the hotel. My room in main building was room 3, a very large comfortable room with a large bathroom. It was fine for me but the rear window overlooked the... More
I stayed with a group of 25 so we had rooms all around the hotel. My room in main building was room 3, a very large comfortable room with a large bathroom. It was fine for me but the rear window overlooked the conservatory dining room so at Christmas could be noisy. It do
I'd not bother me though. All garden rooms are about 30-40 metres from main building, are reasonably sized and again quite comfortable so you'd have a good choice. They numbered from about rooms No.20, I think. If I recall there were also a further 6 or so rooms (numbered around 32- 38 I think, that were in a small courtyard so you might prefer one of these if you don't mind being away from main building in winter. Certainly avoid room 1 if you are light sleepers as it overlooks the main road, although again a comfortable room. I hope this helps.