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Best Western Priory Hotel

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Traveller (89)
Room & Suite (25)
Dining (15)
Ratings and reviews
  • Excellent31%
  • Very good35%
  • Average19%
  • Poor11%
  • Terrible4%
Travellers talk about
“main building”(40 reviews)
“garden room”(30 reviews)
“chalet rooms”(6 reviews)
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What's included
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
Pets Allowed
Wheelchair Access
Meeting Rooms
Dry Cleaning
Housekeeping
3 Star Hotel
Located on the main route into Bury St Edmunds, Suffolk, this 36 room hotel is hidden behind its Grade 2 listed walls, a stones throw from the city centre. We have a good reputation as a quality venue within East Anglia and our location makes us the ideal base for weekend breaks in the...
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Location and contact
Mildenhall Road, Bury St Edmunds IP32 6EH, England
36.6 km to Cambridge Airport
140 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (578)
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Traveller rating
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179
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109
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27
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All reviewsmain buildinggarden roomchalet roomswestern hotelslovely groundstown centregood sizeold housestayed here for two nightsgood nights sleepexcellent breakfastbiscuitsenjoyable stayshort breakstefanweddingannex
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1 - 5 of 574 reviews
Reviewed yesterday via mobile

Stayed here Saturday and Sunday night due to wedding on the Sunday. Check in was easy and friendly. There are building works being carried out but did not affect our stay. We stayed in the annex and was pleasantly surprised with size of room. It...More

Thank ZoeZLK
Reviewed 1 week ago via mobile

Booked in for a business meeting the next day. Good location and I was impressed with the customer service from reception through to the bar and breakfast in the morning. Yes there is building work and renovations underway. Didn’t affect me though. Would definitely return...More

Thank BigBob234
Response from Kim D, General Manager at Best Western Priory HotelResponded 1 week ago

Dear Bob, Thank you for taking the time to review your stay with us at the Priory Hotel. We are so pleased to hear that we were able to make your business stay relaxing and enjoyable. We hope that you will come back to see...More

Reviewed 3 weeks ago via mobile

We booked a room over 4 months in advance of a wedding being held nearby, only to be left a message our booking was cancelled because of works being undertaken! No apologies, no alternative suggestions, nothing. Less than 3 weeks to find another local hotel...More

5  Thank Graham J
Reviewed 3 weeks ago via mobile

Overnight stay , rooms and public areas a little tired. Reception and assistance with booking a taxi was good, large room and bathroom had all expected facilities but shower pressure was not great. Evening service at the bar was good, breakfast service was slow, two...More

1  Thank Nick G
Response from Kim D, General Manager at Best Western Priory HotelResponded 2 weeks ago

Dear Nick, Thank you for taking the time to review your stay with us at the Priory Hotel. I am sorry that were not able to provide you with our normal service standards during your stay; we had a member of the team unwell which...More

Reviewed 3 weeks ago

On arrival (to what can only be described as a building site,) a little early, we were greeted by a surly unwelcoming young lady, who just said " check in is 2pm! No other words spoken. As we had just had a long journey, and...More

5  Thank crazynurse2015
Response from Kim D, General Manager at Best Western Priory HotelResponded 3 weeks ago

Dear CrazyNurse, Thank you for taking the time to review your stay with us at the Priory Hotel. I am sorry that your experience here did not meet with expectations and that we did not perform to our usual standards. The Priory Hotel is undergoing...More

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About
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Room Service
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Non-Smoking Hotel
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 81 - US$ 164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 81 - US$ 164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (89)
Room & Suite (25)
Dining (15)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
kas01uk
19 August 2017|
AnswerShow all 6 answers
Response from MWC-UK | Reviewed this property |
Hi I stayed with a group of 25 so we had rooms all around the hotel. My room in main building was room 3, a very large comfortable room with a large bathroom. It was fine for me but the rear window overlooked the... More
1
Vote
Michelle C
10 June 2016|
Answer
Response from Kelly K | Property representative |
We do have a gym. We do not have a swimming pool I'm afraid.
-1
Votes
Michelle C
10 June 2016|
Answer
Response from Kelly K | Property representative |
Unfortunately we don't but out sister Hotel The Brome Grange at Diss does.
0
Votes
Room Tips
"The garden annexe was quiet and pleasant"
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"Book a court yard room"
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"Ask for views not facing the building site"
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"Main hotel is best"
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