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3/12/2017 4/12/2017
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    Best Western Plus Stoke-On-Trent Moat House

    Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England
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    3/12/2017 4/12/2017
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    US$ 84
    US$ 70
    SAVE US$ 14
    US$ 83
    US$ 70
    Traveller (175)
    Room & Suite (54)
    Dining (4)
    Holiday Inn Express Stoke-on-Trent
    938 reviews
    #3 of 12 hotels in Stoke-on-Trent
    4.4 km
     
    Premier Inn Stoke-On-Trent (Hanley) Hotel
    717 reviews
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    0.7 km
     
    Travelodge Newcastle-under-Lyme Central
    412 reviews
    #3 of 5 hotels in Newcastle-under-Lyme
    2.9 km
     
    Borough Arms Hotel
    553 reviews
    #1 of 5 hotels in Newcastle-under-Lyme
    2.2 km
     
    Overview
    • Excellent43%
    • Very good32%
    • Average16%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “alton towers” (203 reviews)
    “bunk beds” (54 reviews)
    “swimming pool” (60 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
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    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (1,518)
    Traveller rating
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    1 - 5 of 1,498 reviews

    Reviewed yesterday

    Whether in Stoke on Trent for Alton Towers, Britannia Stadium or Wedgwood, a stay at this historic hotel won't disappoint. Friendly and helpful staff will greet you and you will be pleased by menu choices (inc Gluten Free) and fitness facilities (inc pool). Close to...More

    Thank Andrew L
    Reviewed 2 days ago

    My wife and I had a weekend break here along with several friends. The rooms and hotel were really nice and the food was well prepared, the staff were most welcoming although on the Saturday there was a wedding party and a military reunion and...More

    Thank Dovertrucker
    Reviewed 3 days ago

    Dirty rooms,uncomfortable beds, dated bathrooms, overly hot rooms with noisy air con that makes no difference to the temperature, friendly staff but don't do what they say they will. Decent breakfast, Good access to town and shops and free parking as well as lift access,...More

    Thank natxxx1
    Response from Traveller3737, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 2 days ago

    Oh Natxxx1 I'm so sorry you didn't seem to have a great experience with us. It would be great if you could let me have a little more information please email me on dan.upton@bwstoke.co.uk Many thanks Dan

    Reviewed 4 days ago via mobile

    I stay for one night. Staff were nice and helpfull. The bed was comfortable and room very good size and clean. The bathroom clean but outdate. Gym was nice but there was a sauna and steam room. There was a slight foul smell in the...More

    Thank Walee S
    Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 2 days ago

    Hi Walee S Many thanks for your review its great to read that you wouyld recommend staying with us. Will check you that sauna smell Hopefully see you soon Clare

    Reviewed 1 week ago via mobile

    The hotel is ok. A bit dated but the staff is friendly and the hotel is clean. What is not ok is the restaurant. It is not much cooking going on there. Mostly heating up pre-made food. I had a salami pizza one day, that...More

    Thank Star_Equity
    Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 5 days ago

    Hi Star_equity Many thanks for your review. I'm extremely pleased you found the team friendly and the hotel clean. I am disappointed with the comments re the restaurant food. Our pizzas are made fresh and not pre-prepared so will discuss this with Chef. re the...More

    Holiday Inn Express Stoke-on-Trent
    938 reviews
    #3 of 12 hotels in Stoke-on-Trent
    4.4 km
     
    Premier Inn Stoke-On-Trent (Hanley) Hotel
    717 reviews
    #1 of 12 hotels in Stoke-on-Trent
    0.7 km
     
    Travelodge Newcastle-under-Lyme Central
    412 reviews
    #3 of 5 hotels in Newcastle-under-Lyme
    2.9 km
     
    Borough Arms Hotel
    553 reviews
    #1 of 5 hotels in Newcastle-under-Lyme
    2.2 km
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Breakfast included
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$ 67 - US$ 151 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 147
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Agoda, Travelocity, Cancelon, Orbitz, HotelQuickly and TripOnline SA so you can book your Best Western Plus Stoke-On-Trent Moat House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Staffordshire >
    • Stoke-on-Trent
    • Also Known As
    • Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent ,
    • Stoke-On-Trent Best Western ,
    • Best Western Plus Stoke-On-Trent Moat House Staffordshire
    Add Photo Photos
    Traveller (175)
    Room & Suite (54)
    Dining (4)
    Pool & Beach (1)
    Hotel & Grounds (131)
    Bathroom (15)
    Business Centre & Event Rooms (11)
    Nearby
    Travelodge Newcastle-under-Lyme Central
    412 reviews
    2.86 km away
     
    Holiday Inn Express Stoke-on-Trent
    938 reviews
    4.41 km away
     
    Premier Inn Stoke-On-Trent (Hanley) Hotel
    717 reviews
    .71 km away
     
    Borough Arms Hotel
    553 reviews
    2.20 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    John L
    10 June 2017|
    Answer
    Response from Traveller3737 | Property representative |
    Hi John Many thanks for the enquiry we have disabled access etc Is there a number we can call you on please? Many thanks
    0
    Votes
    Tra1985
    2 May 2017|
    AnswerShow all 4 answers
    Response from Traveller3737 | Property representative |
    Hi TripAdvisor wont let me send it to you as an email address so I've written at revenue at bwstoke co uk thanks Clare
    0
    Votes
    Michelle M
    9 October 2016|
    AnswerShow all 3 answers
    Response from Traveller3737 | Property representative |
    Hi I'm sorry we don't have any play stations in the bedrooms. Thanks Clarev
    1
    Vote
    Room Tips
    "Remember to put in number plate for parking!"
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    "All rooms appear to be well positioned"
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    "go to a different hotel"
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    "Higher floors are quieter. Get rooms away from the lounge was it's very loud in there"
    Read review
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