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The Swan Hotel

46-46A Greengate Street, Stafford ST16 2JA, England
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Apr 9 Apr 10
1 room, 2 adults, 0 children
Traveller (50)
Room & Suite (21)
Dining (20)
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09/04/2017 10/04/2017
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    Overview

    • Excellent49%
    • Very good32%
    • Average11%
    • Poor4%
    • Terrible1%
    Travellers talk about
    “coffee shop” (21 reviews)
    “high street” (20 reviews)
    “church bells” (16 reviews)
    Free Wifi
    Free Parking
    Restaurant
    Room Service
    Bar/Lounge
    3.5 Star Hotel
    All hotel details
    Rooms
    09/04/2017 10/04/2017
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    Standard Room

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    09/04/2017 10/04/2017
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    50
    Reviews
    Traveller rating
    Traveller type
    Time of year
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    All reviews coffee shop high street church bells car park lovely hotel middle of town four poster old coaching inn third floor sunday morning steak night eggs benedict weekend break single room noise brasserie revellers permit gatehouse
    Reviewed 2 days ago via mobile

    I came here last Saturday to get some lunch, with my partner. The prices of the food and drink did not reflect the venue- high prices for a very average hotel. We waited about 45 mins for our food ( without being told about a...More

    Helpful?
    Reviewed 3 days ago

    Excellent hotel, excellent food and some excellent staff. I look forward to staying again in the future. We were looked after, fed well, enjoyed the atmosphere, slept well, and cant understand why the star rating isnt higher.

    Review collected in partnership with this hotel
    Helpful?
    Reviewed 5 days ago via mobile

    The food and drinks are great here, can't fault it. Daily papers are on offer too, along with free wifi. Often on a Saturday there's a long wait for food (45 mins today) which, although they forewarn people when ordering, still is poor. There are...More

    Helpful?
    Response from ChrisLStaffs, Owner at The Swan Hotel

    Dear ILoveBagpuss Thank you for taking the time to review your recent visits to the Swan Hotel. I am pleased to read that overall you have enjoyed your experiences with us but I'm disappointed regarding your wait for food on Saturdays and your opinion that...More

    Reviewed 6 days ago via mobile

    Never had to stay at the hotel but had the misfortune to visit the bar a few times,tonight being the final time. Never enough staff, or tables, no matter what time of day you visit. After ten minutes waiting without even being acknowledged we have...More

    Helpful?
    Response from ChrisLStaffs, Owner at The Swan Hotel

    Thank you for taking the time to review your experience at The Swan. My apologies for the poor service you received on Friday evening, please be assured that I will pass your comments on to our bars manger to investigate the issues you have raised...More

    Reviewed 6 days ago

    A busy town centre hotel. A telephone call got me good directions to the car park, approached from the Station. My single room was a single room with nothing wrong with it and little to recommend it. Reception was helpful at all times and the...More

    Review collected in partnership with this hotel
    Helpful?
    About
    Amenities
    • Top amenities
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Dry Cleaning
    • Room Service
    • Laundry Service
    • Things to do
    • Restaurant
    • Bar/Lounge
    Photos
    Traveller (50)
    Room & Suite (21)
    Dining (20)
    Hotel & Grounds (8)
    Nearby
    Nearby Restaurants
    Soup Kitchen
    789 reviews
    .08 km away
    The Bear Grill
    510 reviews
    .04 km away
    The Swan Brasserie at The Swan Hotel
    612 reviews
    .00 km away
    Mela Lounge Stafford
    229 reviews
    .12 km away
    Nearby Attractions
    Victoria Park
    199 reviews
    .37 km away
    Ancient High House
    141 reviews
    .05 km away
    Stafford Castle
    220 reviews
    .93 km away
    Stafford Gatehouse Theatre
    97 reviews
    .25 km away
    Questions & AnswersAsk a question
    BlueDog01
    It appears that the Management team at the Swan Hotel do not respond to many comments, if at all, so time to take a good look at the comments i.e. both positive and negatives and extend the courtesy of responding to at least the last 20 reviewers for starters. Thanks
    15 February 2017|
    Answer
    Response from ChrisLStaffs | Property representative |
    Hi BlueDog01, Thank you for your comments, as you can see many of our Trip Advisor reviews are collected in partnership with ourselves through a separate interface. We therefore respond to these reviews privately via... More
    0
    Votes
    MandyFlyMee
    I rang up today to book a table but to my disappointment you did not cater for a hard of walking potential customer for one hour in your car park at a lunch time. You recommended a nearby car park. Which bit of hard of walking did you not understand? No car park space? For a disabled person? Can you tell me why that is please? Would it really have been that big a deal for one hour and we were willing to pay. You've now lost lots of other lunch time customers (work in a big office!) who work in town because of stubbornness and non disabled friendly attitude. Awful in this day and age. Booked elsewhere now.
    17 May 2016|
    Answer
    Response from ChrisLStaffs | Property representative |
    Hi Mandy, I am very sorry to hear about your recent experience. We do have a car park located at the back of the hotel which is complimentary for our restaurant diners, who are issued with a parking permit on arrival from... More
    0
    Votes
    363wendi9
    have you any smoking rooms please
    20 April 2016|
    Answer
    Response from ChrisLStaffs | Property representative |
    Hi Wendi, We don't i am afraid. Thanks Nikki
    0
    Votes
    Room Tips
    "Quiet room on the second floor at the back."
    Mossey2014, 1 month agoRead review
    "Never be afraid to ask the staff to help....it makes all the difference. Service with a smile."
    Paul S, 1 month agoRead review
    "Ask for one with a double bed!"
    Kenneth_Smith, 1 month agoRead review
    "Probably best not to stay in a room that faces the high street"
    BlueDog01, 1 month agoRead review
    "have not had an overnight stay so cannot comment"
    karenconn1, 2 months agoRead review
    "Good for food"
    Madmoms2, 3 months agoRead review
    "We only had lunch at The Swan, we did not stay there - this was just a quick visit to Stafford for shopping."
    JOHN N, 4 months agoRead review
    "Ask for a room at the back if you need peace and quiet."
    lauran1902, 4 months agoRead review
    "Get a room away from the church bells"
    Richard W, 4 months agoRead review
    "Lower floor may be subject to noise coming from a bar within the hotel"
    wwkysw, 4 months agoRead review
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