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The Swan Hotel

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1 room 2 adults 0 children
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The Swan Hotel
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488 Reviews from our TripAdvisor Community

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Showing 480: English reviews
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Stafford, United Kingdom
Reviewed yesterday NEWvia mobile

The food and drinks are great here, can't fault it. Daily papers are on offer too, along with free wifi. Often on a Saturday there's a long wait for food (45 mins today) which, although they forewarn people when ordering, still is poor. There are never enough staff on duty, whatever day I visit - whether in the coffee shop...

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Helpful?
Thank ILoveBagpuss
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Dear ILoveBagpuss Thank you for taking the time to review your recent visits to the Swan Hotel. I am pleased to read that overall you have enjoyed your experiences with us but I'm disappointed regarding your wait for food on Saturdays and your opinion that our staff are stressed and have a high workload. Saturdays at The Swan are our...

Stafford, United Kingdom
Reviewed 2 days ago NEWvia mobile

Never had to stay at the hotel but had the misfortune to visit the bar a few times,tonight being the final time. Never enough staff, or tables, no matter what time of day you visit. After ten minutes waiting without even being acknowledged we have just walked out - Friday night and there were five staff behind the bar, two...

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Helpful?
Thank singo1979
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Thank you for taking the time to review your experience at The Swan. My apologies for the poor service you received on Friday evening, please be assured that I will pass your comments on to our bars manger to investigate the issues you have raised further. With regards to your comments about our staffing levels, we are a popular town...

Halesworth, United Kingdom
Reviewed 2 days ago NEW

A busy town centre hotel. A telephone call got me good directions to the car park, approached from the Station. My single room was a single room with nothing wrong with it and little to recommend it. Reception was helpful at all times and the restaurant served me an acceptable meal and breakfast. Would definitely stay again.

Review collected in partnership with this hotel
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Helpful?
Thank 53farmers
Stafford, United Kingdom
Reviewed 4 days ago NEW

Thought it was very expensive. Room very basic and decor old. Bed very uncomfortable and sheets didn't fit the bed properly. For what the room was like I was very disappointed and would only rate it 2/3 star. The restaurant was good and the breakfast just enough. The staff were pleasant and helpful.

Review collected in partnership with this hotel
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Helpful?
Thank TheJojo2502 B
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Thank you for taking the time to review your recent visit to The Swan Hotel. I am pleased to read that you enjoyed your experiences in the brasserie and that you found our staff to be pleasant and helpful. I am however disappointed to read that the room itself did not live up to your expectations. I take your comments...

Stafford
Reviewed 4 days ago NEW

Really great and enjoyable trip. Marathon was really well organised for both runners and spectors. Plenty of places within walking distance for shopping and coffee and also near the railway. Hope to return next year

Review collected in partnership with this hotel
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Helpful?
Thank denisesJ8255WF
Leek, United Kingdom
Reviewed 5 days ago NEW

Excellent position of hotel, good sized, clean, well equipped room, lovely breakfast menu, great efficient service! Can't fault it! Well done The Swan! Would recommend to anyone needing to stay in the area.

Review collected in partnership with this hotel
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Thank worthers1974
Stafford
Reviewed 1 week ago

Lovely place, beautiful room, only downside was the decorating that began at 7am in the next room followed by the local church bells but I guess that can't be helped, not great early on a Sunday morning

Review collected in partnership with this hotel
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Helpful?
Thank amye404
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Dear amye404 Thank you for your recent feedback regarding your stay at The Swan Hotel. Please accept my apologies for the noise from the decorator. We are upgrading our bedrooms on a rota system and I have spoken to Housekeeping to ensure that the decorator keeps the noise down until a more suitable hour in the future. Sorry but we...

Reviewed 1 week ago

Hubby & I thought we would treat ourselves to breakfast in The Swan today, something we've been meaning to do & looked forward to for some time. Sadly it didn't live up to our expectations, the staff, although friendly, spent a lot of time constantly moving cutlery & glasses around on tables, until eventually moving the tables around entirely! The...

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Helpful?
Thank Joanne H
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Dear Joanne H Thank you for your feedback regarding your recent breakfast experience at The Swan. I am shocked to read your comments. Please accept my sincere apologies for the whole experience. This is not what the Swan is about. I am going to message you privately to attempt to resolve the situation. Thank you for bringing these issues to...

Stafford
Reviewed 1 week ago

Excellent stay. Staff were friendly and welcoming. Everything you expect from a top quality hotel at a reasonable price. Breakfast was nice and I got a good nights sleep in a comfortable room. If you are ever staying in Stafford then I would highly recommend this hotel

Review collected in partnership with this hotel
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Helpful?
Thank MattyTyone
west midlands
Reviewed 1 week ago

I brought my my nan an afternoon tea voucher for Christmas, we arrived and we're seated in a lovely corner part of the bistro. Food was served very quickly, unlimited amount of hot drinks and staff on hand throughout. Nothing seemed too much trouble, sandwiches and cakes were all fresh and lovely. Scones were amazing! A member of the public...

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Helpful?
Thank kel500

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
The Swan has been providing a warm welcome at the heart of the beautiful county of Staffordshire for nearly 300 years. Nestled in the centre of Stafford's historic and pretty high street, our lovingly restored coaching inn now acts as a vibrant, modern hub for stylish accommodation,dining, relaxed coffee shop, social and family celebrations. ... more   less 

Additional Information about The Swan Hotel

Address: 46-46A Greengate Street, Stafford ST16 2JA, England
Region: United Kingdom > England > Staffordshire > Stafford
Price Range: ₹ 6,676 - ₹ 10,538 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Swan Hotel 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Swan Hotel Stafford
The Swan Hotel Stafford, Staffordshire
Hotel Style:
#3 Business Hotel in Stafford
#4 Romantic Hotel in Stafford
#7 Family Hotel in Stafford
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Questions & Answers

Here's what travellers have asked, with answers from The Swan Hotel staff and other travellers.
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Questions? Get answers from The Swan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet room on the second floor at the back.”
 of 5 bubbles Mossey2014, 24 Feb 2017 | Read review
“Never be afraid to ask the staff to help....it makes all the difference. Service with a smile.”
 of 5 bubbles paulsM2307ZU, 21 Feb 2017 | Read review
“Ask for one with a double bed!”
 of 5 bubbles Kenneth_Smith, 15 Feb 2017 | Read review
“Probably best not to stay in a room that faces the high street”
 of 5 bubbles BlueDog01, 13 Feb 2017 | Read review
“have not had an overnight stay so cannot comment”
 of 5 bubbles karenconn1, 22 Jan 2017 | Read review
5 of 5