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Francis Hotel Bath - MGallery by Sofitel

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#13 of 34 Hotels in Bath
Certificate of Excellence
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Francis Hotel Bath - MGallery by Sofitel
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2,008 Reviews from our TripAdvisor Community

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There are newer reviews for Francis Hotel Bath - MGallery by Sofitel
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Showing 1,935: English reviews
London, United Kingdom
Reviewed 12 July 2016 via mobile

We stayed there as part of a weekend in bath. The hotel has parking at £15 per day. Being central is so handy, although being on the square means it's also quiet, the rooms are nicely decorated and spacious, the bed and pillows are super comfy, air conditioning is a nice extra as well. Breakfast was excellent so was the...

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Helpful?
Thank delboy186338
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear delboy186338 Thank you very much for sending in a review following your stay; I am pleased you had such a good stay with us and discovered the Gin Bar! I hope you return to at The Francis soon. Kind regards Mads Nielsen

London, United Kingdom
Reviewed 11 July 2016 via mobile

My partner and I spent a night in bath for our 1st wedding anniversary and after some searching online we came across this hotel - and what a great find it was. We were welcomed by friendly staff with great attitude. We were also delighted to find out we had been upgraded to a superior room with tasty cake treats...

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Helpful?
Thank Serious_Sausage
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Serious_Sausage Congratulations on your 1st anniversary and thank you for sending in a review; we do appreciate your feedback. Unfortunately, due to the lack of space in the centre of the city, parking is at a premium throughout Bath. We are very lucky to have a small car park at the hotel that does compare favourably with our competitors....

Reviewed 11 July 2016 via mobile

We stayed in this hotel a few years back. It was ok. Since then it has had an extreme makeover lifting it from the ordinary to the superb. Our room was very well appointed. All the usual touches but elevated by the presentation. The bed was very comfortable and the pillows (always a sign of quality) were exceptional making for...

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Helpful?
Thank Trevor M
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Trevor M I am delighted that we have had the opportunity to welcome you back to The Francis. It is wonderful to read that you appreciate the refurbishment that took place in 2012 and hope that it won’t be too long before we see you again. Kind regards Mads Nielsen

Singapore, Singapore
Reviewed 11 July 2016 via mobile

We stayed here for one night at the height of the tourist season. The service was outstanding from the concierge unloading and parking our car, to the check in staff offering tips on the best afternoon tea when the hotel's was fully booked out. A bit more expensive than other Bath hotels but good value for money and located conveniently...

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Helpful?
Thank Stephen F
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Stephen F Thank you very much indeed for sending in a review following your stay at The Francis; we do appreciate you taking the time and hope to see you again on your next visit to Bath. Kind regards Mads Nielsen

Bath, United Kingdom
Reviewed 11 July 2016

Went as a pre-booked party to the Frances on Saturday afternoon for the Afternoon tea. They have two selections - a traditional effort and the traditional but with Gin cocktails on top. Being a festive occasion those who were not driving ordered the 'Afternoon tea with the Gin please' a good five minutes was then spent discussing when said cocktails...

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Helpful?
Thank 22busybee
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear 22busybee Thank you very much for sending in a review following your recent afternoon tea with us. I am very sorry indeed for the misunderstanding and the unprofessional response received. This is certainly not the standard we aspire to. Please rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. We do...

Bristol, United Kingdom
Reviewed 11 July 2016 via mobile

Very accommodating with dietary requirements (vegan) and generous portions of food. Came as a trio of ladies with some alcohol involved and we had a lovely time all around. The staff were very friendly both in advance and at the time. Really couldn't fault it.

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Thank Lauren J
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear LaurenJ I am delighted that you enjoyed your Afternoon Tea and thank you for sending in a review. I think you must have taken our G&Tea Afternoon Tiffin, which is proving to be popular with our guests! I do hope we see you all again very soon. Kind regards Mads Nielsen

Swindon, United Kingdom
Reviewed 11 July 2016 via mobile

Beautiful welcome on my birthday day! Very central, great location, closed to everything in Bath! I completely recommend this hotel!! I'm glad I chose it, really nice detail to wait for me with some sweets on my birthday! I may be coming back here

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Thank Carolina A
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Carolina A I am delighted we were able to make your birthday visit to Bath a memorable one and we hope to see you again soon. Kind regards Mads Nielsen

Stoke-on-Trent, United Kingdom
Reviewed 10 July 2016

Stayed here for 2 nights. Staff were excellent and couldn't do a enough for us. Hotel is a little dated but having read some of the previous reviews we expected this. However room was nice with good facilities. Bed was lovely and the shower was excellent. Had breakfast on both days - good choice in terms of hot food and...

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Helpful?
Thank Andy M
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Andy M Thank you very much for sending in a review following your st ay. We do appreciate you taking the time and we hope to see you again very soon. Kind regards Mads Nelsen

London, England, United Kingdom
Reviewed 9 July 2016 via mobile

When planning a quick getaway for my girlfriend and I, this hotel came highly recommended on trip advisor and it's easy to see why. The location is superb and all the main attractions and best restaurants that bath has to offer are within 10-15 mins walking distance. The rooms were very clean and the bathroom was incredibly spacious! The concierge...

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Helpful?
Thank Kushal S
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Kushal S Thank you very much for sending in your feedback following our stay at The Francis. It is great to see that you have had such an enjoyable stay. We do have window restrictors on all of windows as a health and safety measure and can be opened on request; I am sorry if this caused you any...

Reviewed 8 July 2016

We stayed at the Francis for 2 nights and overall enjoyed out stay, mainly because of the location being so good for walking around Bath. It is in the centre of things, a short walk to almost everything. But the staff at the hotel were very good and attentive. When we arrived, having booked a "Superior Room", we were shown...

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1Thank Thatsawkward
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Thatsawkward We do appreciate you sending in your feedback following your stay. I am delighted that you enjoyed your visit to Bath and I am pleased that you found the staff to be attentive. I am very sorry indeed, however, that you had to wait for such a long period for your room to be serviced. Unfortunately, the housekeeping...

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 

Additional Information about Francis Hotel Bath - MGallery by Sofitel

Address: Queen Square, Bath BA1 2HH, England
Region: United Kingdom > England > Somerset > Bath
Price Range: ₹ 7,635 - ₹ 19,750 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
Accor Francis Bath
Mercure Bath
Bath Francis Hotel
Francis Hotel Bath
Hotel Style:
#9 Luxury Hotel in Bath
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Questions & Answers

Here's what travellers have asked, with answers from Francis Hotel Bath - MGallery by Sofitel staff and other travellers.
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Questions? Get answers from Francis Hotel Bath - MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior Deluxe room”
 of 5 bubbles Dhuds, 14 Jan 2017 | Read review
“Good for visiting the Roman Baths”
 of 5 bubbles markd0wling, 10 Jan 2017 | Read review
“I had a very comfortable disabled room which was at the back and it was very quite”
 of 5 bubbles jeanndeavid, 9 Jan 2017 | Read review
“At the back is quieter but no view ? , Front maybe better but not that quiet”
 of 5 bubbles TerryV310164, 29 Dec 2016 | Read review
“You might want to request a room that isn't on the front side of the hotel which faces the street. A bit noisier than we would have wanted”
 of 5 bubbles dejemahan, 24 Dec 2016 | Read review
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