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Francis Hotel Bath - MGallery by Sofitel

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#13 of 33 Hotels in Bath
Certificate of Excellence
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Francis Hotel Bath - MGallery by Sofitel
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1,965 Reviews from our TripAdvisor Community

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There are newer reviews for Francis Hotel Bath - MGallery by Sofitel
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Showing 1,896: English reviews
St John-in-Cornwall, United Kingdom
Reviewed 1 week ago

We visited the Francis Hotel on 27 November for 3 nights in order to visit Bath’s Christmas Market and explore the sites of the city. We arrived at 12 noon and managed to get one of the last parking spots in the car park. Like most city centre hotels parking at the hotel is limited. We were very warmly welcomed...

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Helpful?
3Thank johnny-glen
London, United Kingdom
Reviewed 1 week ago via mobile

My partner and I stayed for two nights in Ocotber. We booked a superior room. When we checked in we were told that our room wasn't ready- even though I had emailed before to advise what time we would be arriving. When we eventually checked in, our room was extremely dark and very small. I phoned the front desk to...

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Helpful?
Thank 1lilly22
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear 1lilly22 Thank you for your feedback; it is disappointing to see that you weren’t happy with your stay with us. I am sorry that your bedroom was not ready on your arrival. Our rooms are normally ready from 14.00 onwards (check out time is at 12.00 noon). We naturally always try to accommodate guests as soon as they arrive...

Builth Wells, United Kingdom
Reviewed 1 week ago

Return visit to the Francis Hotel did'nt disappoint.Superior room was very smart and spotless with just about everything you could need. Had a thoughtless neighbour who decided to watch a late night movie which I had to listen to til gone 1am. Car park was full on arrival but Andrew the very nice concierge told me to park the car...

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Helpful?
Thank builthboy
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear builthboy It is always great to hear back from our regular guests; thank you very much indeed for taking the time to send in a review - Andrew is pleased to have a mention! We look forward to seeing you again in 2017 and hope you have a great Christmas. Kind regards Mads Nielsen

Bishops Stortford, United Kingdom
Reviewed 1 week ago

We have just returned from a 2 night stay at this hotel for the Christmas Markets. Very helpful concierge on arrival who told us that unfortunately the hotel car park was full, but directed us to a long stay car park a few minutes walk away. We left the car there all weekend and were pleased with the price so...

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Helpful?
Thank Hwade5
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Hwade5 I am so pleased to see you have enjoyed Christmas Market break in Bath. Thank you for sending in your feedback. It is always beneficial to receive feedback both positive and constructive. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we...

uk
Reviewed 2 weeks ago via mobile

We visited the hotel for a drink in the bar at about 5.30 pm. It was not busy and we thought it would be a peaceful place to have a drink away from the extremely busy Bath Christmas market. We sat down in full view of the bar and staff. No one acknowledged us but instead moved chairs from table...

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Helpful?
Thank elphin
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear elphin I am very sorry indeed that the service was so poor when you dropped in for a drink during the Christmas Market. I am perplexed as to what happened on this occasion and please rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. I do hope that we have the...

Hong Kong, China
Reviewed 2 weeks ago

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Thank Jenny L
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

London, United Kingdom
Reviewed 2 weeks ago via mobile

Our second time to stay. The location is perfect - a couple of minutes to the main high street and the Royal Crescent. The rooms are quite big with huge beds and I love the black and white tiled bathrooms. We found the staff were attentive and helpful.

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Thank loves2holiday2016
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear loves2holiday2016 Thank you for sending in a review following your return visit to The Francis. It really is appreciated by all the team and we look forward to seeing you again at some time in the future. Kind regards Mads Nielsen

Munich, Germany
Reviewed 2 weeks ago via mobile

Stayed here over the weekend, the hotel was good, staff helpful and bed comfortable and room clean. Couple of things which stopped me from giving 5*'s. There was no car parking space upon arrival and this hindered my plans for the morning - sort that out and strike a deal with the long stay and get a valet service -...

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Helpful?
Thank George G
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear George G Thank you very much for sending in feedback following your stay. I am sorry to read that you found that you were unable to use our car park during your stay. This is operated on a first come, first served basis; we do have a valet service which is also in operation at the weekend and they...

Reviewed 2 weeks ago via mobile

Some people are very hard to please. Having read some of the nit picking reviews from previous clients, I nearly didn't book this beautiful hotel. That would have been a tragedy. My daughter and I stayed for one night and loved this hotel. We were greeted on arrival (earlier than the stated check in time) by the lovely Concierge. He...

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Helpful?
Thank Linda O
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Linda O We do appreciate you sending in a review; thank you very much for taking the time. It is great to see you both had such a good time and we look forward to your return visit. Kind regards Mads Nielsen

Bucks
Reviewed 2 weeks ago

I stayed here for 2 night recently and found the hotel to be very accomodating. Its in a great location, near to the shopping and places to eat, the rooms are as described, cosy and clean and the staff very helpful.

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Helpful?
Thank iloveholidays99

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 

Additional Information about Francis Hotel Bath - MGallery by Sofitel

Address: Queen Square, Bath BA1 2HH, England
Region: United Kingdom > England > Somerset > Bath
Price Range: ₹ 7,831 - ₹ 22,047 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
Accor Francis Bath
Bath Francis Hotel
Mercure Bath
Francis Hotel Bath
Hotel Style:
#9 Luxury Hotel in Bath
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Questions & Answers

Here's what travellers have asked, with answers from Francis Hotel Bath - MGallery by Sofitel staff and other travellers.
21 questions
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over a year ago
Hong Kong, China
2 months ago
Hungerford, United Kingdom

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Questions? Get answers from Francis Hotel Bath - MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms not overlooking the road are quieter.”
 of 5 bubbles F4329ZFsteved, 7 Dec 2016 | Read review
“Car park views to rear, road and Square to the front”
 of 5 bubbles Anthony56Hereford, 7 Dec 2016 | Read review
“Away from street, and away from main areas of hotel.”
 of 5 bubbles sarahbX2981TF, 7 Dec 2016 | Read review
“If you book a room in the 10-19 range - bring winter clothing”
 of 5 bubbles mark11111, 6 Dec 2016 | Read review
“Avoid standard room unless on a budget”
 of 5 bubbles roggilwyborn, 3 Dec 2016 | Read review
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