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Prince Rupert Hotel

Traveller (234)
Room & Suite (123)
Dining (53)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The historic grade II listed Prince Rupert Hotel is situated in the very heart of medieval Shrewsbury and just a short stroll from the individual shops and many tourist attractions. Surrounded by narrow cobblestone streets and black and white timbered buildings it provides the perfect base to explore beautiful Shrewsbury. A warm and friendly welcome is always provided to all guests with a glass of sherry on arrival. With the heritage of the hotel dating back to the 12th and 15th century, character and charm abound with sloping floors, exposed Tudor beams and a restored Jacobean staircase. Privately owned for many years by Michael & Diane Matthews, the hotel offers a great choice of dining all with a focus on fresh local produce. The Royalist is ideal for a special occasion with an a la carte menu together with a superb wine list. Chambers brasserie is renowned for its traditional British menu at sensible prices and located at the front of the hotel overlooking the gardens of St. Alkmunds square, Camellias Tea Rooms offers an extensive menu selection including traditional afternoon tea served on a three tier cake stand. A charming place to relax to the sound of a grand piano. Valet parking is provided to the hotel's private car park at a cost of £5 per night.
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Property amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Historic Hotel
HOTEL CLASS

Location

Full view
98Great for walkers
Grade: 98 out of 100
150Restaurantswithin 0.5 km
59Attractionswithin 0.5 km
1,387Reviews
343Photos
12Q+A
100Room tips
Traveller rating
  • 576
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  • 211
  • 107
  • 57
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Popular mentions
from the moment we arrived we was made to feel unwelcome by the manager of the hotel, she was very rude and clearly did not want us there, our friend who had booked a different hotel came with us after he had checked in and she would not allow him access to our room whilst we
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Wow...what can I say about this hotel. The staff are all amazing. Veronica on reception goes above and beyond her duties. She is so friendly and helpful. The rooms are so comfortable. The breakfast is brilliant. We really can no fault our stay here. Loved everything
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Response from Mike_Matthews, Owner at Prince Rupert Hotel
Responded 1 week ago
Dear Guest, On behalf of all the staff at the Prince Rupert I would like to convey my sincere appreciation for your wonderful feedback and fabulous five star score. Thank you also for taking the time to post a review. On a daily basis my team read TripAdvisor and I know that they will be delighted to read that we both met and exceeded your expectations during your recent stay. In particular, thank you for your kind words regarding Veronica who was thrilled by your praise. Once again, thank you so much and I very much hope to have the opportunity of welcoming you back to our beautiful town in the very near future. Indeed, please email direct so that I may personally oversee your reservation details (mm@princeruperthotel.co.uk) and ensure that all the staff are aware of your return visit. With kindest regards, Mike Matthews Owner
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Stayed here for one night with my son and a friend whilst visiting Shrewsbury to watch football. After a very warm welcome and a glass of sherry, we checked in and found our rooms to be very comfortable with everything a traveller could need, I slept very well. In the morning I
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Response from Mike_Matthews, Owner at Prince Rupert Hotel
Responded 2 weeks ago
Dear Terry, I was truly delighted to read that you enjoyed your visit with your son to the Prince Rupert and I would like to convey my sincere appreciation for your fantastic five star score. I also hope that you both enjoyed the football game. Thank you for your constructive feedback regarding the bathroom and I do fully appreciate your comments. As a result of such feedback we have adapted a number of bathrooms to have large walk in showers for single rooms, doubles, twins and our historic suites. Your comfort is our priority so should you be returning to Shrewsbury at some point in the future please email me directly (mm@princeruperthotel.co.uk) so that I can personally oversee the booking details and allocate the most suitable bedroom for you. Once again, thank you for your wonderful review and I very much look forward to welcoming you back to historic Shrewsbury. With kindest regards, Mike Matthews Owner
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stayed for two nights in standard room for a weekend. Rate okay, room was on top floor up some steep stairs, there is a lift but you may need to check access. Room was okay but bed small, room comfortable but bathroom needed additional cleaning which was quickly addressed. Did
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Response from Mike_Matthews, Owner at Prince Rupert Hotel
Responded 2 weeks ago
Dear John, Thank you for taking the time to write a review and for sharing your experience of staying at the Prince Rupert. May I also thank you also for your constructive comments which are very much appreciated. I am always very grateful for guest feedback as this enables us to further improve our guest service, hospitality and overall standards. I am pleased that the housekeeping issue was quickly remedied. Once again, thank you for your posting a review and I hope to have the pleasure of personally welcoming you back on your next visit to Shrewsbury. With kindest regards, Mike Matthews Owner
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Enjoyed our visit to Shrewsbury and the Prince Rupert so much last year (2017/18) that we decided to return this year and we were not disappointed. The staff were all familiar faces and as friendly and helpful as we remembered from the previous year and the food equally good.
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Response from Mike_Matthews, Owner at Prince Rupert Hotel
Responded 2 weeks ago
Dear Roger, I am very grateful for your most charming review and thank you so much for providing us with a magnificent top score of five stars. As a hotelier, the greatest compliment a guest can provide is to book a return stay. And, I am truly delighted that you thoroughly enjoyed your second visit at the Prince Rupert over the New Year period. My staff read TripAdvisor daily and I know that they will be thrilled by your warm and charming feedback. On your third visit we will have to arrange a height measure as I am convinced that you are taller than me ! Thank you, once again, and I very much look forward to personally welcoming you back soon. I always think that the Spring is a lovely time of year in Shrewsbury so please do let me know should you wish to reserve a visit and I will ensure that you have a memorable third stay. Wishing you and very happy 2019. With kindest regards, Mike Matthews Owner
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Prince Maurice Suite
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Prince Rupert Suite
To the Bathroom
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Charles Louis Suite
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Prince Philip Suite
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12345625
Hi No air con in the room i was in im afraid.
1 vote
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As far as I am aware they didn't take anything off my card as described in the previous answer.
1 vote
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Not that I am aware of, as with any hotel swipe of you credit card allows you to have drinks etc placed on your room tab but all is settled when you check out.
0 votes
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No problem, pull up outside. Don't use satnav, download a map and you will see a good way to get there!
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123
"avoid the manager upon arrival"
"There are a variety of standard room styles including "quirky" and more modern - discuss with staff when booking"
"The Charles Louis suite was quiet, overlooking a courtyard."
"none great hotel"
"We had room 305 which was a cosy room with great views of the old town."
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12345620
PRICE RANGE
US$ 110 - US$ 200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shrewsbury hotel prince rupertprince rupert shrewsburyhotel prince rupert shrewsbury
LOCATION
United KingdomEnglandShrewsbury
NUMBER OF ROOMS
70
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