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Malmaison Reading

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Malmaison Reading
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876 Reviews from our TripAdvisor Community

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Showing 862: English reviews
Reviewed 20 February 2016

Very comfortable room indeed - although pretty dimly-lit, as is this chain's style. Friendly staff. Large bath, rainforest shower and excellent toiletries. Convenient location opposite the railway station. Couple of minor frustrations that stopped me ranking this as a "5 out of 5". If you're going to close your Brasserie and cram everyone into the bar (thus taking that out...

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Helpful?
Thank JCW
Marie W, General Manager at Malmaison Reading, responded to this review

Dear JCW, Thank you for taking the time to write your review and we are very pleased to hear that you enjoyed your stay. Your feedback in particular regarding the friendliness of the staff is a pleasure to read, as we have worked hard to create a team of staff who really care about our guests and their experience and...

Rockenhausen, Germany
Reviewed 18 February 2016

well, this hotel is not for everyone. It is stylish and not stylish. it depends what you are looking for. I stayed here for a few times and the overall hotel style is kept on the dark side of colors. everything is kept in dark lights and colors, which some people like, others not. The bar area is great -...

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Helpful?
Thank Peter T
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Peter T Thank you for taking the time to write your review. I am delighted that you enjoyed your few stays with us, found the bar area great and staff friendly. The Bar area certainly is a nice place to relax and unwind after a day at work. Your feedback regarding the amount of lighting in certain areas of...

Edinburgh, United Kingdom
Reviewed 17 February 2016

Malmaison continues to disappoint. We stayed at the Reading hotel over Valentines weekend after receiving a voucher for our wedding, after staying at their London hotel last year and being very disappointed with the overall service this was a great opportunity to hopefully have a great experience. Sadly this was not the case. Check-in was very mechanical with no offer...

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Helpful?
Thank Jonnie A
Marie W, General Manager at Malmaison Reading, responded to this review

Dear ginfoodie Firstly thank you for taking the time to write your review. I was however very surprised to read your comments about the check-in process being mechanical and that could find friendlier service elsewhere. This is most unusual as almost all reviews say just how much of an asset our members of staff are to the hotel. I am...

Chesterfield
Reviewed 16 February 2016 via mobile

My husband booked two nights at the Mal Reading. Having stayed at the Oxford, Edinburgh & Manchester Mal's I was expecting a similar good experience. We left feeling disappointed. We stayed in a deluxe room with bath & shower. The bath although a good size had taps at one end therefore not a double ended bath as hoped, the shower...

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Helpful?
Thank hollymist
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Hollymist Firstly thank you for taking the time to write your review. i am pleased that you found the location of the hotel @very good.@ I am however sorry that you left feeling disappointed after your stay here @ Malmaison Reading. I have spoken to the housekeeping manager regarding your comments on the room and put in more rigerous...

Reviewed 16 February 2016 via mobile

My partner and I have visited this hotel on more than several occasions now and I must say...this place is getting worse everything. ..The bar and restaurant are great but everything else in terms of service...this has to be one of the worst I have experienced in a long time...The hotel staff at the reception doesn't seem to communicate with...

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Helpful?
Thank Don B
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Don B Thank you for taking the time to write your review. I’m very sorry to read that your recent experience at the hotel and in particular the Service you recieved did not meet your expectation. I have spoken to the brasserie and reception team about your comments and have put processes in place to ensure the comunication lines...

Wellingborough, United Kingdom
Reviewed 15 February 2016

This is my second visit to the Malmasion in Reading and i left feeling dissapointed with my stay but beyond amazed at the service we had from all of the staff. We arrived on Friday 12/02/16 and checked very quickly despite there being a queue. we went to our room which was on the 2nd floor. We had booked a...

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Helpful?
Thank Richard A
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Richard A Fistly thank you for taking the time to write a review. I sincerely apologise that your experience was negatively affected by the noise in the room. Due to our city centre location, noise from local businesses can sometimes effect our guests peace. All our rooms are fitted with secondary glazing and sound proofing to minimise the noise...

Fleet, United Kingdom
Reviewed 13 February 2016 via mobile

Lovely bar and resteraunt but service was awful , I don't know if it was because it we valentines? Few examples ; At the bar if you asked for a bottle of wine rather loudly they debated a glass and no they must be strange and want a bottle ?! At dinner my husband ordered a goats cheese tart which...

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Helpful?
Thank biscuitlee
Marie W, General Manager at Malmaison Reading, responded to this review

Dear biscuitlee Thank you for taking the time to write your review. I’m very sorry to read that your recent experience in the Bar & Brasserie did not meet your expectation. I have spoken to both the bar and brasserie manager about your comments and I am confident that we have learned from this and will be better equipt. I’m...

U.K
Reviewed 9 February 2016

Stayed here with my wife for my birthday, just after Christmas. She had booked us a suite which was nice, but the bed was very uncomfortable. The mattress was so thin that I could squeeze it together with one hand! This was a real surprise for a Malmaison, as I have stayed repeatedly at various Mals over the years and...

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Helpful?
Thank maddydan
Marie W, General Manager at Malmaison Reading, responded to this review

Dear maddydan Thank you for taking the time to write your review. I am delighted that you enjoyed your meal in the brasserie and that the service and food was first class. I am sorry to read that you found the bed to be uncomfortable, i shall look into this personally. I am however pleased to read that the duty...

Lancaster
Reviewed 7 February 2016

I have just returned from the Malmaison Reading 6/7th Feb and I'm not impressed. The Hotel is looking very dirty and worn out. I was in a party of four and we had the 'GWR' Suite and the 'Flying Scotsman'. Both good sized rooms, very comfy beds and well appointed. However the 'Malmaison darkness' hides a lot of things. Dirty...

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3Thank Smith112Family
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Smith112Family Thank you for taking the time to write your review. I’m very sorry to read that your recent experience at the hotel and in particular the Brasserie did not meet your expectation. I have spoken to both the brasserie and housekeeping team about your comments so that they can ensure we learn from it. I am delighted that...

Reading, United Kingdom
Reviewed 5 February 2016

Arranged afternoon tea for 10 people, very helpful staff answered email queries promptly. On arrival table was set up in bar area, barstaff very helpful, food well presented and more than enough. Lots of refills of tea and coffee and soft drinks. Nice surroundings, highly recommended.

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Helpful?
Thank Caroline R
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Caroline R Thank you for taking the time to write your review. I am delighted that you enjoyed your afternoon tea in our Mal Bar and found the bar staff to be very helpful. Our afternoon tea's are made fresh to order by our team of chef's and glad that you found it well presented and plentiful. Once again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Malmaison Brasserie
Malmaison Brasserie
Cuisines: British, European
Malmaison
Malmaison
Cuisines: British, French, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter. ... more   less 

Additional Information about Malmaison Reading

Address: 18-20 Station Road, Reading RG1 1JX, England
Region: United Kingdom > England > Berkshire > Reading
Price Range: ₹ 6,898 - ₹ 14,636 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Reading 4*
Number of rooms: 75
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Also Known As:
Malmaison Reading Hotel Reading
Malmaison Hotel Reading
Reading Malmaison Hotel
Hotel Style:
#4 Luxury Hotel in Reading
#6 Business Hotel in Reading
#10 Romantic Hotel in Reading
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Reading staff and other travellers.
7 questions
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Questions? Get answers from Malmaison Reading staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book the hotel at all.”
 of 5 bubbles LukeF506, 20 Jan 2017 | Read review
“Maybe have a room at the back the hotel 202 was very quiet”
 of 5 bubbles ShirleyC582, 8 Jan 2017 | Read review
“Room 101 end of corridor tucked away was quite.”
 of 5 bubbles Posh423, 1 Jan 2017 | Read review
“treat yourself have a suite”
 of 5 bubbles paulbN1463QR, 10 Dec 2016 | Read review
“Take advantage of the great Sunday night deals”
 of 5 bubbles TerryandJane, 5 Dec 2016 | Read review
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