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Heythrop Park Resort

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Traveller (407)
Room & Suite (253)
Dining (20)
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Overview
  • Excellent16%
  • Very good27%
  • Average20%
  • Poor16%
  • Terrible21%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,084)
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1 - 5 of 1,060 reviews
Reviewed 3 days ago via mobile

Hotel is lovely, however it doesn't make up for the worse customer service and management we've ever come across. For the management to try to charge you for 3 courses when we only had 2 and then argued the bill, is shocking. And the worse...More

Thank Lisa_Wiltshire
Reviewed 3 days ago via mobile

My wife and I attended Heythrop for my works summer ball. The staff on reception was extremely helpful and polite, both at check in and when checking out. The room was good sized with a king sized bed and was clean. The evening meal was...More

Thank edward_dix
Reviewed 1 week ago via mobile

I've been coming along to Heythorp for many years. Customer service has always been good, but at the weekend it looks like they've employed new bunch of staff. A young brunette no more than 14-15 with a ton of make up on was very rude...More

Thank Faithandfortune
Response from HPGuestRelations, Guest Relations Manager at Heythrop Park ResortResponded yesterday

Dear Guest, Thank you for taking the time to leave us your feedback. I am pleased to see that previously you have found our customer service to be good, however in this occasion I am sorry to see that we fell short of your expectations....More

Reviewed 1 week ago via mobile

Came for a business conference. Staff were all very polite and helpful...couldn't fault the service. Evening meal was good. Breakfast forgettable. Room was clean ...pretty tiny ( Shrewsbury wing) so would Nov be much good if you were staying as a couple. It was all...More

Thank holidayqueenSomerset
Response from HPGuestRelations, Guest Relations Manager at Heythrop Park ResortResponded yesterday

Dear Guest, Thank you for leaving us your feedback. I am pleased to see that overall you enjoyed your stay with us. It is great to see that our staff made a positive impact on your stay with us with their politeness and helpfulness. It...More

Reviewed 1 week ago via mobile

I am totally frustrated and disappointed with the lack of customer service at Heythrop Park Resort. I bought and paid for a Spa treatment (gift voucher) for my husbands Birthday over the phone. I paid for the selected treatment and was told that the gift...More

Thank Debbie R
Response from HPGuestRelations, Guest Relations Manager at Heythrop Park ResortResponded 1 week ago

Dear Guest, I am sorry to see that you have had numerous failed attempts at receiving your spa vouchers. I am disappointed to see that the Spa have no assisted you with this. Please contact me directly at JMakai@heythroppark.co.uk and I will personally resolve this...More

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About
Amenities
Top amenities
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Golf Course
Heated pool
Indoor pool
Details
Price range
US$ 107 - US$ 199 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 107 - US$ 199 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (407)
Room & Suite (253)
Dining (20)
Amenities (122)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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QueenJetsetter
1 March 2017|
AnswerShow all 3 answers
Response from | Reviewed this property |
Hello, yes we were allowed to check out at 3pm it was so kind of them to allow this. Hope that helps.
0
Votes
Bromleysoutheast
17 May 2015|
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Response from Littletonmike | Reviewed this property |
Hi, I can only answer as we found the experience. Our room was fine and we did book direct with the hotel on a golf inclusive package. This is the first time we have stayed there, but we are returning over the Bank Holiday... More
0
Votes
Room Tips
"Third floor quiet area , have bath as well as shower."
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"Book Crowne Plaza, not Resort Hotel"
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"Rooms average"
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"The rooms in the main house are fabulous as they are very large & grand. Camilla is perfect for a family..."
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