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We had a lovely stay last weekend, an upgrade room without asking. Lovely package of wine and chocolates included - what a wonderful surprise. The staff were very helpful and professional. The breakfast was just brilliant too - plenty of choice and well cooked. The...More
My wife and I, accompanied by my one year old grandson had an extremely pleasant afternoon at this hotel. We were greeted warmly and the staff were very efficient and courteous. Because of severe allergy considerations, we were provided with a nut free afternoon tea...More
2 Thank Mostyn980
Response from HiltonYork, General Manager at Hilton YorkResponded 31 January 2018
Thank you for taking the time to post a review and for scoring us five stars.
I am pleased to read that you all had a very pleasant afternoon tea and that Alexandra, the restaurant and kitchen team were most efficient and courteous...More
We arrived at the hotel early and our room wasn’t quite ready however they offered to store our bags till it was , we were celebrating my sisters 50th birthday and I informed reception, when we arrived in our lovely clean room they had put...More
Very helpful receptionists and waiting staff, friendly and polite chambermaid. Spotlessly clean with a very nice bathroom. The experience of staying at this hotel was spoilt by extremely noisy plumbing clicking and banging all night, I honestly don’t think I slept for more than 2...More
Booked a family room.
There was no room to get round with the pull out bed.
Despite booking for three people there were only two cups, sets of towels etc, no drinking glasses.
The heating was on all night and was extremely noisy. Tilt windows...More