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The Grand Hotel & Spa

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#6 of 46 Hotels in York
Certificate of Excellence
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1 room 2 adults 0 children
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The Grand Hotel & Spa
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3,615 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Hotel & Spa
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Showing 3,572: English reviews
Reviewed 1 week ago

wonderful reception, polite and helpful. nothing to much for them. room nice and clean, bit cold but was sorted, tv kept turning on by itself. spa was so good people very lovely made sure u were nu one even though there was other people. evening meal so so nice, drinks in bar after, service great. wonted wake up call but...

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Helpful?
Thank Tamara S
Manchester, United Kingdom
Reviewed 1 week ago via mobile

I recently visited and stayed for one night, the hotels location is perfect for exploring all that York has to offer. The staff in the hotel are probably one if not many positives. They always say hello, open doors, act politely. We stayed in room 1 and the room was huge, the view however was not very relaxing, nor was...

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Helpful?
1Thank pmash88
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear pmash88, Thank you for taking the time to share your experience with us. Naturally, I am disappointed to hear that your stay with us did not exceed your expectations, as this is our main aim for every one of our guests. I would like to apologise for the fact that you yet have not been contacted by a member...

England
Reviewed 1 week ago via mobile

Came here in 2011 for Afternoon Tea and couldn't have rated it more. I've always wanted to return, and was really excited to do so. I have to say I have been left very disappointed and won't be coming back. The room, decor, and silverware have started to show a wear, and not what you'd expect from a 5* hotel....

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1Thank dooey08sarah
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear dooey08sarah, Thank you very much for your feedback. As Yorkshire's only 5-star hotel, we aim to provide the very best, so as you can imagine, it is disappointing to hear that you did not have a lovely dining experience. We are always keen to find out from our guests how we can improve, so I would like to thank...

Hertford, United Kingdom
Reviewed 2 weeks ago

I was in a group of friends who had met in York from around the country. We had booked afternoon tea at The Grand in preference to Betty's, but wish we hadn't as it was disappointing. Insufficient savoury food, and the cakes were not of the patisserie standard we had expected given the cost and the Grand being a 5*...

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1Thank Carol M
Manchester
Reviewed 2 weeks ago via mobile

We arrived on Monday 6th February for a belated birthday treat. This was my second visit and my friends first. As I had received impeccable service the first time I visited I thought it should be perfect. I wasn't wrong, we were greeted by Jordi Vaca as we arrived and he welcomed us and even remembered my previous stay. He...

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Thank juliemodla
Reviewed 2 weeks ago via mobile

We've stayed here 3 times now, most recently in December when my Christmas party was held here. If you want to be treated like royalty then the Grand Hotel & Spa is most definitely the place to be. Nothing is too much trouble for any of the staff. Polite, helpful & friendly. The rooms, well where do you start? Comfy...

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1Thank Lou B
Leeds, United Kingdom
Reviewed 2 weeks ago

Stayed here for my 50th Birthday with my wife . The staff were really nice and mostly helpful , leaving some nice chocolates in the room as a birthday treat . Which was really nice . We stayed in a large Executive room which was a little dated and badly decorated , Someone had filled a large hole in the...

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1Thank PaulGill_12
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear PaulGill_12, Thank you for taking the time to share your experience with us. Naturally, I am disappointed to hear that your stay with us did not exceed your expectations, as this is our main aim for every guest who stays with us. I would appreciate the opportunity to address your individual issues with you directly, so if you would...

Reviewed 2 weeks ago via mobile

Have just spent a night in an Executive Room as a birthday surprise. Beautiful hotel but sadly we were a little disappointed with SOME things. It's a 5* hotel so there shouldn't be any 'bad luck' about poor or inadequate service. It's those small things/attention to detail that make a 5* stand out from the rest. Room check in was...

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2Thank Anne-Marie T
Liverpool, United Kingdom
Reviewed 2 weeks ago

We were given a stay in The Grand as an engagement gift. We received a warm welcome, and assured that nothing was too much trouble. We were swiftly presented with a glass of champagne each by a lovely porter, who also kindly showed us all the finer details of our room. The room itself was spacious, immaculate and provided everything...

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Thank BNB17
Motherwell, United Kingdom
Reviewed 2 weeks ago via mobile

I have been coming to York every year since 2012 and have returned to the Grand every time. The service is fantastic and rooms spacious and luxurious. On this occasion however I opted to pay extra and upgrade to an executive room so that we could have a separate shower area and slightly bigger room. On arriving however I was...

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3Thank Suzanne B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hudson's
Hudson's
Cuisines: European, British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 

Additional Information about The Grand Hotel & Spa

Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: ₹ 10,769 - ₹ 24,042 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
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Also Known As:
Cedar Court Grand Hotel York
Cedar Court Grand Hotel And Spa
Hotel Style:
#2 Business Hotel in York
#3 Spa Hotel in York
#3 Luxury Hotel in York
#3 Romantic Hotel in York
#3 Family Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel & Spa staff and other travellers.
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Questions? Get answers from The Grand Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book yourself into THE PRINCIPLE over the road !!”
 of 5 bubbles PaulGill_12, 8 Feb 2017 | Read review
“We had an executive room on the 4th floor which was spacious with a lovely bathroom.”
 of 5 bubbles 315jackieb315, 3 Feb 2017 | Read review
“It's an old building - higher up will be better.”
 of 5 bubbles V5224NObilll, 3 Feb 2017 | Read review
“Even the Classic Room feels exceptionally luxurious !”
 of 5 bubbles N7651ONmichelles, 22 Jan 2017 | Read review
“Good real Ale pub next door Avoid breakfast Have a look at the huge steel doors of the vaults in the Spa area.”
 of 5 bubbles mikelucas0825, 22 Jan 2017 | Read review
5 of 5