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The Grand Hotel & Spa

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#4 of 46 Hotels in York
Certificate of Excellence
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3,493 Reviews from our TripAdvisor Community

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Showing 3,450: English reviews
Reviewed 2 days ago NEWvia mobile

Had a lovely couple of days. Staff were amazing, friendly and helpful. The food was beautiful. I can highly recommend and will definitely be revisiting. Plenty going on in York and the Grand is perfectly situated for sightseeing. Loved the little touches i.e. Bath robes and umbrellas etc

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Thank Sylviahopkins
Reviewed 3 days ago NEWvia mobile

Our third time here and as good as ever. Brilliant staff who could not do enough for us and excellent facilities including a very relaxing spa. It's a little more expensive than many hotels in york but the difference is vast - this place is the best hotel in york by a very wide margin

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Thank chorsgraph
London
Reviewed 4 days ago NEW

The staff throughout the hotel were very friendly. Our room was large, having large bed, small seating area and separate bathroom and toilet. It was very clean and turn down service provided lovely small gifts, which was a nice gesture. Two bottles of water were also left. Our room price included continental breakfast but it wasn't clear at breakfast what...

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Thank chewpen
Manchester, United Kingdom
Reviewed 5 days ago NEW

Stayed one night had a lovely suite(surprise), All the staff were very helpful. We came back to our suite in the evening to find a mini birthday cake for my husband with a card from the manager wishing him a happy 65th birthday. Our stay was a present from our children.what a lovely gesture hotel was beautifully decorated for Christmas...

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Thank Janice3874
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear Janice3874, Thank you for writing such a glowing review of The Grand Hotel & Spa. What a lovely gift from your children indeed and it sounds as though your stay with us was a very fitting celebration for your husband's 65th birthday. I am delighted to hear that you felt so well-looked-after by our team during your stay and...

London, United Kingdom
Reviewed 5 days ago NEW

I was lucky enough to be in York on business and due to a computer error was relocated to The Grand. Apart from not having a car park attached to the hotel - which appears standard in several hotels in York - as soon as I approached I got the feeling my stay was going to be enjoyable. From the...

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Helpful?
Thank Ian R
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear Ian R, Thank you for your most excellent review of The Grand Hotel & Spa. Every single member of the team at The Grand is dedicated to providing each one of guests with a friendly, attentive and highly personalised service and I am delighted to learn that this was apparent to you from the moment you arrived. Although our...

Reviewed 1 week ago NEWvia mobile

Grand historical building from an architectural point of view. I enjoyed my one night stay and would highlight the following points: 1) 5-8 minute walk to York train station, to York Minster and the Shambles. 2) large very comfortable rooms. Really felt like at home. 3) Free pool/Spa is a definite bonus. 4) Great service provided by the doormen/porters. Just...

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Thank Michael B
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear Michael B, Thank you for taking the time to write a review for The Grand Hotel & Spa Reading you review, I sense that you had a genuine appreciation for the history and unique character of our 110-year old, Grade II listed building. Please allow me to apologise for the inconvenience caused to you by the work being carried...

Blackpool, United Kingdom
Reviewed 1 week ago

My husband and I stayed here for a two night break. The room was a standard room but nothing about it was standard. It was spacious, full of all the little details and extremely comfortable. The staff are second to none. Friendly, cannot do enough for you and polite. Located a few minutes walk from the centre of York yet...

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Thank christine n
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear christine n, Thank you for your lovely review of The Grand Hotel & Spa. Naturally, I am delighted to hear that your room surpassed all of your expectations. Indeed, our Classic rooms are a good size of room and are always very comfortable. I was most pleased to learn that you found our staff to be so welcoming and...

Shrewsbury, United Kingdom
Reviewed 1 week ago via mobile

Stayed at The Grand whilst visiting the Christmas markets. Arrived at the hotel to find that we had been upgraded to the executive twin room which was a really lovely room, very spacious and had everything that we needed. Fresh water and toiletries were provided at turndown in the evening. We used the spa which is small but well maintained...

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1Thank ah-explore
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear ah-explore, Thank you for taking the time to compose such a glowing and comprehensive review. Your review, which was a joy to read, reinforced exactly what it is we strive to achieve every day, namely the provision of a tailored and attentive service for each one of our guests, along with an attention to detail that we believe sets...

London
Reviewed 1 week ago

We booked another hotel (near the Minster after reading great reviews), but on our arrival were told an error had occured and our two nights booking had only been reserved for one. Long story short, after some fuss, we were transferred here and how delighted we finally were. Rooms were big, spotlessly clean, staff attentive and accommodating; so much so,...

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1Thank egoroney
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear egoroney, How fortunate that you should have found yourselves at The Grand Hotel & Spa, however unexpectedly! I am delighted to hear that we were able to welcome you to our hotel and that you regarded the service provided to you by our staff so highly. I am sorry to hear that you identified some shortfalls in our breakfast...

Bolton, United Kingdom
Reviewed 1 week ago

I stayed with 3 friends over the weekend. It is a lovely hotel but not quite 5* in its treatment of our group. The sauna was unavailable, so we just had a steam room and the pool as our spa facilities. we requested newspapers for both rooms- none ever arrived. We had to wait 30-40 mins for waiter service on...

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Helpful?
Thank tinaservice
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear tinaservice, Thank you for taking the time to provide us with some feedback following your recent stay at The Grand Hotel & Spa. I have contacted you directly via email as I am keen to address the issues you raised in your review. Kind regards, Daniel Swain Guest Services Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hudson's
Hudson's
Cuisines: European, British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 

Additional Information about The Grand Hotel & Spa

Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: ₹ 10,715 - ₹ 28,515 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Cedar Court Grand Hotel York
Cedar Court Grand Hotel And Spa
Hotel Style:
#2 Business Hotel in York
#2 Spa Hotel in York
#3 Luxury Hotel in York
#3 Family Hotel in York
#3 Romantic Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel & Spa staff and other travellers.
49 questions
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Questions? Get answers from The Grand Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner suites lovely with views of York Minster and the Park”
 of 5 bubbles Janice3874, 4 Dec 2016 | Read review
“Go for a Junior Suite”
 of 5 bubbles 216IanR, 4 Dec 2016 | Read review
“Rooms overlooking the entry can get noisy when party goers are singing in the streets.”
 of 5 bubbles sierraartist, 29 Nov 2016 | Read review
“there is work going on at the back of the hotel so noisier rooms at the moment, we were offered early check in to one of these rooms”
 of 5 bubbles 335jeannetteb, 24 Nov 2016 | Read review
“We stayed in room 311, very spacious and comfortable.”
 of 5 bubbles mwalters10, 15 Nov 2016 | Read review
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