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The Grand

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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to The Grand, York's first and only AA five-star rated hotel. This stunning hotel opened in May 2010 following the extensive refurbishment of the former North Eastern Railway headquarters – one of York’s most iconic Edwardian buildings. Originally constructed in 1906 as a ‘Palace of Business’ for what was then one of the most powerful public companies in the country, today it is the region’s leading luxury hotel and has established a global reputation for its first-class service, stylish bedrooms and unique historic atmosphere. Since a £15 million refurbishment in 2017, The Grand now boasts 207 individually designed bedrooms, a beautiful spa to relax, two destination restaurants, cocktail bar and events spaces. Something for everybody to enjoy - we look forward to welcoming you soon!
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Wheelchair Access
Bar/Lounge
Spa
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Good to know
HOTEL STYLE
Luxury
Classic
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
643Restaurantswithin 0.5 km
212Attractionswithin 0.5 km
Reviews & more
4,720Reviews
1,652Photos
92Q+A
100Room tips
Traveller rating
  • 3,380
  • 792
  • 317
  • 143
  • 89
Time of year
Traveller type
Language
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  • English
Show reviews that mention
This hotel is very grand indeed. On arrival we were greeted by a most welcoming doorman who went out of his way to make sure that we were checked in asap. Tudor swiftly checked us in, then gave us directions to our room on the second floor.
Initially I was disappointed with the
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This hotel is amazing. As soon as you walk into the entrance you feel special. My husband and I booked a classic room which was lovely and spacious. The bed was so comfortable too! Breakfasts at the hotel were gorgeous, the first morning we were there my husband explained to
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I stayed for 2 nights as I was attending my friend's wedding and it was my first time in York as well. Words can't describe the wonderful service and welcome we received from check-in to check-out. Concierge Team (Catherine in particular) assisted me with the tour of York, giving
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Response from Grand-York, Guest Relations Executive at The Grand
Responded 3 days ago
Good evening, Christmas greetings from The Grand Hotel & the wonderful city of York! I hope all is well and that you are having a lovely day so far. Firstly I would like to thank you for taking the time to write up your 5 star review, as we do really appreciate your time. I am very happy to read that you enjoyed your stay at the Grand Hotel York and your fantastic remarks make my team very proud. As attention to detail is extremely important, I more than happy to know that admired all the fairy tale details of the Wedding. Our events team work extremely hard and strive to provide the very best. I will definitely share your positive remarks with my team, as this gives us great job satisfaction and even more motivation in our mission to remain the best in what we do. I am glad that we exceeded your expectations overall and it will be our pleasure to welcome you back in the near future. Once again, thank you for your review and we wish you all the best. All the best for Christmas and New Year. Kind regards, Catherine Jayne Herbert Guest Relations Executive
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Wonderful stay for three nights in early December.

Ideal location as its in the heart of the city, and only a few minutes walk from the station. A welcoming reception and concierge, and has lovely atmosphere especially during this festive season.

Our suite was lovely. A lovely
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Response from Grand-York, Guest Relations Executive at The Grand
Responded 3 days ago
Good afternoon Matty, Festive Greetings from The Grand Hotel and the beautiful city of York. I hope all is well and that you are having a lovely day so far. Firstly I would like to thank you for taking the time to write up your 5 star review. As a team we work together to create the best memories for our guests and it's wonderful to know that it was clearly appreciated during all elements of your stay. I am glad to read that my team make such a wonderful impression on you and provided exceptional 5 star service. The location really is excellent and I hope that you did take away from great memories from the city of York too! Your positive remarks will most certainly we passed on and I am glad that we exceeded your expectations overall. It will be our pleasure to welcome you back in the near future. All the best for Christmas and New Year. Kind regards, Catherine Jayne Herbert Guest Relations Executive
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+5
We decided to get into the festive spirit by visiting York Christmas Markets, so looked for a place to stay. As it was my wife’s birthday not long before, I thought I would combine the two and splash out a little on a nice hotel and spa. So after much searching, I opted for The G
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Response from Grand-York, Guest Relations Executive at The Grand
Responded 3 days ago
Good evening, Greetings from the beautiful city of York. I hope all is well and that you are having a wonderful day so far. Firstly I would like to thank you for taking the time to submit your feedback and I am happy to read that you had a flawless stay with us! Your review is extremely valuable for us and I am more than happy to read that you had an excellent stay overall. It is wonderful to read that you enjoyed every element of your stay, from your welcome to The Grand, to your room, dining experiences and overall service. Our staff are key in providing you with the 5 star service in which we take great pride in and I will most certainly share your positive remarks. Passing on your excellent comments only drives us further forward as a team and inspires us to keep following our passion in providing the best customer service. I am also happy to read that you explored the city of York and ventured out to the Christmas Markets! It is a lovely time of year in the city and I hope you had fun Christmas shopping. We will be more than happy to welcome you back to the Grand Hotel York in the near future. All the best for Christmas and New Year. Kind regards, Catherine Jayne Herbert Guest Relations Executive
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorThe Grand
The Penthouse Suite at the The Grand Hotel & Spa, York
Professional photo exclusively commissioned by TripAdvisorThe Grand
The Penthouse Suite at the The Grand Hotel & Spa, York
Professional photo exclusively commissioned by TripAdvisorThe Grand
The Master Suite at the The Grand Hotel & Spa, York
Professional photo exclusively commissioned by TripAdvisorThe Grand
The Master Suite at the The Grand Hotel & Spa, York
Professional photo exclusively commissioned by TripAdvisorThe Grand
The Junior Suite at the The Grand Hotel & Spa, York
Previous
Can you walk to the city center/most sights from this hotel?
Yes, it is very central and would highly recommend
0 votes
Are alcoholic drinks included with the White Rose Lounge when you book a suite here? Their website only mentions soft drinks but a reviewer here said alcoholic were available 6-9 pm.
There were a few alcoholic options available such as beer and prosecco.
0 votes
Hello, can someone tell me how are the spa facilities at the grand hotel York please. Thank you
Hello, can someone tell me how are the spa facilities at the grand hotel York please. Thank you
Yes they are good actually but small pool and Saturdays are very busy!
1 vote
Is the breakfast in the White Rose Lounge buffet style?
Yes. There’s an extensive choice although small amounts and some breakfast can still be ordered. Very relaxing here.
1 vote
Show all answers
Previous
"A suite for sure! Gives you additional private lounge access."
"Accessible rooms are large and have all amenities."
"We stayed on 3rd floor in new wing and room and bathroom were very large and comfortable and well laid out and quiet."
"Executive room worth the extra"
"We had a room overlooking the Malmaison Hotel being built next door but on Saturday it was quiet. This may be an issue any other day."
Previous
PRICE RANGE
US$ 172 - US$ 606 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cedar court grand hotel yorkcedar court grand hotel and spa
FORMERLY KNOWN AS
The Grand Hotel & Spa
LOCATION
United KingdomEnglandYorkshireYork
NUMBER OF ROOMS
207
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