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Mercure Norwich Hotel

Overview
121-131 Boundary Road, Norwich NR3 2BA England See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star accommodation
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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (781)
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All reviews privilege room wetherspoons pub plenty of free parking sauna and steam room evening meal city centre two night stay family room leisure facilities short break following morning kayleigh asda function norfolk broads
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11 - 15 of 773 reviews
Reviewed 5 weeks ago

As an Accor Hotels Gold member, which means I stay in a lot of hotels from this brand I'm shocked at this one, I can't believe its an Accor Hotel or has a 4* rating, I mean it really does, but how? I'm sure the...More

Date of stay: November 2018
Thank joemC8236EZ
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 3 weeks ago

Sorry we disappointed you so badly Joe. I am saddened by you comments regarding a member of my bar staff. I will attend to that issue. Your criticisms have all been noted and we do learn from all our reviews, even the poor ones.

Reviewed 24 October 2018

We travelled as part of a group and the travel company booked the hotel. It’s location is not good as it’s on an industrial estate and to get to any local shop or cafe it’s necessary to cross a very busy road. As travellers of...More

Date of stay: October 2018
1  Thank Ann H
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 3 weeks ago

I won't apologise for our location Ann because many guests feel we are ideally located for the city, the Broads and the airport. I am sorry, however that you felt second-class; we entertain too many coach tours to make that mistake so I am genuinely...More

Reviewed 15 October 2018

Great reception staff, lovely room and bedding, willing restaurant staff but apparently no leadership or oversight in the food and beverege area. Coffee stained mugs, poorly washed plates and a chipped wine glass. These are things which management, training and oversight are meant to prevent....More

Date of stay: October 2018
3  Thank Nathaniel G
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 3 weeks ago

Nathaniel I am most grateful for your kind comments and I take your F&B observations very seriously so thank you for those too.

Reviewed 15 October 2018

The Lee Vasey Night last Friday 12th October organised by VTP Events was a great success. The Meal was Brilliant. Congratulations to the Chefs: Chris & Craig keep up the Good Work also the C & B Staff were very good & very helpful especially...More

Date of stay: October 2018
Thank Valerie T
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 3 weeks ago

Bless you Valerie. I appreciate your kind review. We hope to welcome you back soon.

Reviewed 10 October 2018 via mobile

Stayed overnight and twice rang reception to tell them the radiator wasn't on and the room was cold. They said they would turn the heating on but may take a while. Woke up still no heating told reception at checkout they said they would inform...More

Date of stay: October 2018
Thank johnhough
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 3 weeks ago

John Please accept my personal apology. We were between the dates where half the population want heat and half do not. It's safely on all the time now...

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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Golf Course
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Sauna
Wheelchair Access
Beachfront
Breakfast included
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
107
Price range
US$ 75 - US$ 141 (Based on Average Rates for a Standard Room)
Also Known As
Ramada Norwich
,
Norwich Ramada
Location
United Kingdom > England > East Anglia > Norfolk > Norwich
Hotel class
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
107
Price range
US$ 75 - US$ 141 (Based on Average Rates for a Standard Room)
Also Known As
Ramada Norwich
,
Norwich Ramada
Location
United Kingdom > England > East Anglia > Norfolk > Norwich
Photos
Traveller (97)
Room & Suite (31)
Dining (7)
Business Centre & Event Rooms (11)
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Questions & Answers
Ask a question
damonl567
27 November 2017|
Answer
Response from John D | Reviewed this property |
Sorry - I'm just a normal paying guest, not staff! You'll have to ask the hotel directly.
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Votes
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sezco1981
29 March 2017|
AnswerShow all 4 answers
Response from Tay2373 | Reviewed this property |
Hi well it depends how demanding you are, i find the room and the service fine but not sure about food, remember its a 4 star budget hotel not luxury ! some people spent some times in Philippines and they expect the same... More
1
Vote
Room Tips
"All the Rooms have good views. Although,check if there is a function being held at the Hotel."
alan1948-12
3 weeks ago
Read review
"Middle of an industrial estate so no good views."
99pk2017
9 Jun 2018
Read review
"I would not choose the standard rooms as they are very tired but clean."
katclay
6 Jun 2018
Read review
"We had a family room"
glynlucywalker
30 Jan 2018
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