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Mercure Norwich Hotel

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Traveller (88)
Room & Suite (35)
Dining (7)
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Overview
  • Excellent23%
  • Very good30%
  • Average27%
  • Poor13%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (741)
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Traveller rating
171
203
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98
57
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171
203
205
98
57
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All reviewsprivilege roomwetherspoons pubplenty of free parkingsauna and steam roomevening mealcity centredecent sizefamily roomtwo night stayshort breakleisure facilitiesstayed here for one nightfull englishkayleighasdafunctionbroads
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11 - 15 of 734 reviews
Reviewed 12 May 2018 via mobile

Having attended a £29 a head Themed Friday Night all I can say is don't bother. The food offering was starters: soup or pate, chicken main & chocolate dessert, for £29 all our large party considered this VERY POOR VALUE & NO CHOICE (or maybe...More

Thank ukopinion
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 2 days ago

I am so sorry you had such a poor experience at our Tribute event. We tend to receive amazing feedback from all these events so I am saddened by your report. Please accept my apologies and do try us again, I'm sure we can off...More

Reviewed 2 May 2018

I wrote a good review for this hotel just over two years ago and sadly I couldn't after my stay last week. The net curtain was black at the bottom and I have a picture to prove it. The window was wet due to condensation....More

Thank mkeeno17
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 2 days ago

I am so sorry you had such a poor experience with us. Heating issues during the colder months are never a recipe for success, I apologize.

Reviewed 26 April 2018 via mobile

Visited for three nights for my wife's birthday. Paid for internet restaurant deal £22 for 3 course meal on the special night. The set menu was awful with only one choice of starter - soup! So we went for spending our £22 on the a...More

1  Thank David T
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 2 days ago

David I'm so sorry we disappointed you, your service issues have been duly noted. Please accept my apologies for any shortcomings during your stay.

Reviewed 18 April 2018 via mobile

I stayed here on business and like most it had its pros and cons. I got the impression that this place is slowly updating and refurbishing as the reception area was nice, my bathroom was lovely and new but the main bedroom itself was very...More

Thank Leanne K
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 2 days ago

Leanne thank you for your balanced review. I hope to be able to report lashings of investment soon!

Reviewed 17 April 2018 via mobile

We booked two nights here to attend a family funeral nearby. My husband has Parkinson’s so we tend to book an accessible room. The staff were polite and friendly and everywhere was clean. The hotel is in need of a complete refurbishment. The accessible room...More

Thank RJRD
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 2 days ago

Thank you for your review and I have taken note of your points regarding our fully accessible room. I'm sorry the facilities did not suit your needs and will feed back your comments to our Exec team.

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Airport Transportation
Multilingual Staff
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$ 88 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 88 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms
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Traveller (88)
Room & Suite (35)
Dining (7)
Questions & Answers
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Damon L
27 November 2017|
Answer
Response from John D | Reviewed this property |
Sorry - I'm just a normal paying guest, not staff! You'll have to ask the hotel directly.
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sezco1981
29 March 2017|
AnswerShow all 4 answers
Response from Tay H | Reviewed this property |
Hi well it depends how demanding you are, i find the room and the service fine but not sure about food, remember its a 4 star budget hotel not luxury ! some people spent some times in Philippines and they expect the same... More
1
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Room Tips
"Middle of an industrial estate so no good views."
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"I would not choose the standard rooms as they are very tired but clean."
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"We had a family room"
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"There are no views worth speaking of !!"
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