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Mercure Norwich Hotel

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Mercure Norwich Hotel
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640 Reviews from our TripAdvisor Community

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Showing 633: English reviews
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Reviewed today NEWvia mobile

My partner and I wanted a night away and found this little gem, if you want a friendly atmosphere and good food which was included in this stay also they have swimming pool and sauna well worth every penny. The staff are very polite and nothing is too much. The night Porter Stuart was fantastic running around to find us...

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Helpful?
Thank Janbrown123
Norwich, United Kingdom
Reviewed yesterday NEWvia mobile

I went to the hotel today with my partner and baby to use the pool facility's. We decided to have some food before we went into the pool. We order a ham and cheese panini with chips to share. It all came out beautifully presented........ when the panini came both my partner and I expected the cheese to of been...

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Thank Emmaharvey1
Warminster, United Kingdom
Reviewed 5 days ago NEWvia mobile

Hotel staff lovely, central location, expectations were high as stayed in a number of Accor hotels (Novotel, Pullmans). Unfortunately the food was extremely disappointing. Starter with peashoots that looked more like crushed grass and Market Fish turning up with no capers or sauce and undercooked potatoes for a steep £17! First time I have ever sent food back hence the...

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Thank emcguire1235
Lisbon District, Portugal
Reviewed 6 days ago NEW

Last stayed in this hotel in about 1988 and it now looks and feels it's age. Service and breakfast was ok but L'Accor hotels need to spend some money on this place to bring it up to a higher standard. Cracked sinks, ancient showers and the usual motel smell. But, free parking and free wi-fi is a plus.

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Thank Peter H
Northamptonshire, United Kingdom
Reviewed 6 days ago NEW

With my teenage daughter to stay over visiting family and friends in Norwich. I chose this hotel TBH as it was local to family, within budget for a one night stay and one night was enough for us. Our room was on the ground floor as we had a twin and it was tired and grubby. Although the sheets were...

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Thank Cat U
Norwich, United Kingdom
Reviewed 1 week ago

I went to a private function at this hotel, so can't really speak for the food or accommodation. But one thing that did annoy me was the lack of facilities for disabled people. To get to the City Suite you have to go up two flights of stairs and once there you have to go down the same stairs for...

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Thank Jill B
London, United Kingdom
Reviewed 1 week ago via mobile

Good hotel for a short stay, clean room and the breakfast is basic well acceptable, the staff are nice and helpful, the hotel is situated at 10 min drive from city centre in a quite industrial estate ideal for someone who drive. Overall acceptable for the right price

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Thank Tay H
Reviewed 2 weeks ago

The hotel is on the outskirts of Norwich but there is an excellent frequent bus service with a bus stop near by. The hotel was very clean, rooms a good size, pleasant helpful staff, very much enjoyed using the pool and we had great breakfasts and two superb evening meal.

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Helpful?
Thank Marilyn J
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Marilyn I am most grateful to you for a fabulous review. I'm pleased you mentioned our leisure club and the great food on offer at both breakfast and dinner. We are very proud of our new restaurant and menus. I hope you return very soon.

Suffolk, UK
Reviewed 3 weeks ago

This was our 4th or 5th visit to this hotel. We keep going back because the staff are friendly and helpful and the price is reasonable. This time we found that some of the rooms, including the one we were given have been re-decorated and re-equipped. We liked the new look and features, it was a job well done. Breakfast...

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Helpful?
Thank longtallmike
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Mike thank you for a most balanced and fair review. My team here are a delight to work with and seem to get a mention in every review. Thank you for celebrating our rolling program of improvements we are enjoying them too. Thanks again for your report.

Sydney, Australia
Reviewed 3 weeks ago via mobile

Although the staff were pleasant and courteous, the hotel is not worthy of the Mercure brand. The hotel would appear to be stuck in the 70's, with decor in the surrounds of the hotel dated. We stayed on the 1st Floor, which meant we had to lug our luggage up a flight of stairs. Rooms were quite small too.

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Helpful?
Thank Justin H
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Another big "shout out" for my wonderful team Justin thank you. We are benefitting from a rolling program of improvements which began with our fabulous new restaurant. Watch this space for more investment...........

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range: ₹ 5,107 - ₹ 9,362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
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Also Known As:
Ramada Norwich
Norwich Ramada
Hotel Style:
#8 Luxury Hotel in Norwich
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Norwich Hotel staff and other travellers.
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Questions? Get answers from Mercure Norwich Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms on the ring road side, if possible.”
 of 5 bubbles barriemarkhamr, 15 Dec 2016 | Read review
“Quiet rooms at the back.”
 of 5 bubbles 970ChrisS, 12 Oct 2016 | Read review
“Take your own biscuits...as Sarah is in the corner.....”
 of 5 bubbles W8298XFmarting, 9 Oct 2016 | Read review
“as close to ground as you can get”
 of 5 bubbles KeithT62, 3 Oct 2016 | Read review
“Don't stay in room 20 for sure, incase they haven't changed the mouldly curtains.”
  • Room 20 curtains, sept 2016
  • Room 20 curtains, September 2016
 of 5 bubbles shazzyhallett, 12 Sep 2016 | Read review
5 of 5