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Mercure Norwich Hotel

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Traveller (88)
Room & Suite (35)
Dining (7)
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Overview
  • Excellent23%
  • Very good30%
  • Average27%
  • Poor13%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (741)
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All reviewsprivilege roomwetherspoons pubplenty of free parkingsauna and steam roomevening mealcity centredecent sizefamily roomtwo night stayshort breakleisure facilitiesstayed here for one nightfull englishkayleighasdafunctionbroads
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1 - 5 of 734 reviews
Reviewed 6 days ago

As part of a group holiday visit to this part of Norfolk we stayed here for 4 nights. We had a pleasant twin bedroom on the ground floor. For the first 2 days the TVs weren't working in the rooms so we couldn't watch the...More

Thank HampshireJulia
Reviewed 1 week ago

Staying with a group. Our room was a reasonable size but very tired. No extractor fan in the bathroom, so even keeping the door shut, the windows steamed up, which explains the mould on the net curtains Some of the carpet was very worn. Food...More

Thank Oramsmeal
Response from Stuart C, Manager at Mercure Norwich HotelResponded 6 days ago

We don't like being "patchy" and aim to get everything spot on so I'm sorry. The hot water system failing was a "first" for me in 30 years and hopefully never to be repeated......my apologies.

Reviewed 1 week ago

Good room but strongly sprung and heavy bedroom doors results in slamming doors and our sleep on both nights was disturbed up to about 01.00. Otherwise a comfortable stay with a good breakfast buffet. No in-room safe which - a fairly usual amenity these days.

Review collected in partnership with Accorhotels.com
Thank aurelius2016
Response from Stuart C, Manager at Mercure Norwich HotelResponded 6 days ago

Thank you for your kind comments. Room safe observation duly noted...........

Reviewed 2 weeks ago

Myself and my husband were on an organised trip with this hotel being the base. No atmosphere what's so ever yes I don't like loud music but background music does make the ambience better especially in the lounge area which was not inviting at all....More

Thank 99pk2017
Response from Stuart C, Manager at Mercure Norwich HotelResponded 6 days ago

I am pleased you enjoyed breakfast but sorry the evening meals were not so impressive. We don't serve "instant" potato of any brand or description......never have.

Reviewed 2 weeks ago

I will be honest when we arrived we were disappointed on the location and how dated the hotel looked. We booked in and when we went to our rooms we were really disappointed as this was a belated short stay for my In laws for...More

Thank katclay
Response from Stuart C, Manager at Mercure Norwich HotelResponded 6 days ago

Thank you for a lovely review and thanks also for giving Helen a name check who I agree is fabulous.

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Airport Transportation
Multilingual Staff
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$ 88 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 88 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms
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Traveller (88)
Room & Suite (35)
Dining (7)
Questions & Answers
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Damon L
27 November 2017|
Answer
Response from John D | Reviewed this property |
Sorry - I'm just a normal paying guest, not staff! You'll have to ask the hotel directly.
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sezco1981
29 March 2017|
AnswerShow all 4 answers
Response from Tay H | Reviewed this property |
Hi well it depends how demanding you are, i find the room and the service fine but not sure about food, remember its a 4 star budget hotel not luxury ! some people spent some times in Philippines and they expect the same... More
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Room Tips
"Middle of an industrial estate so no good views."
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"I would not choose the standard rooms as they are very tired but clean."
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"We had a family room"
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"There are no views worth speaking of !!"
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