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Best Western Annesley House Hotel

Traveller (65)
Room & Suite (28)
Dining (17)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free High Speed Internet (WiFi)
Room Service
Free Parking
Restaurant
Bar/Lounge
Dry Cleaning
Laundry Service
Non-Smoking Hotel
Room features
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Residential Neighbourhood
Quaint
HOTEL CLASS

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
15Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
748Reviews
100Photos
13Q+A
100Room tips
Traveller rating
  • 356
  • 295
  • 75
  • 15
  • 8
Time of year
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  • English
Popular mentions
Lovely building in a great location and with parking. Great location for city with easy parking. Very clean, roomy establishment. Huge comfortable bed. We didn't use restaurant. Room service veggie burger was very good but the not-fully-cooked chips spoilt it a little although
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This is a charming hotel; this is my second stay. The rooms are snug but comfortable. The breakfast is great. The staff are friendly. The hotel is a short walk from the centre of Norwich and is well-priced for the quality and convenience!
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Response from Shellie M, Manager at Best Western Annesley House Hotel
Responded 5 days ago
Dear Guest, Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and thank you for your kind comments towards our team, they all work extremely hard to provide our guests with the most superior service and I know they will be delighted to hear this. I hope we have the pleasure of welcoming you back soon. Kind Regards, Emily Maher Duty Manager
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Having read Tombland, I wanted to get a feel for the places referred to in the story. Annesley House was well situated to easily walk into city centre and bus stop nearby should you prefer to walk less
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Review collected in partnership with Best Western
Response from Shellie M, General Manager at Best Western Annesley House Hotel
Responded 1 week ago
Dear Guest Thank you for taking the time to leave a review regarding your most recent stay. I am so pleased to hear that you enjoyed your stay with us and I am glad that you found your room to be clean, as well as comfortable and our standards of service to be high. I have just ordered a copy of Tombland, I have never heard of it before and I am intrigued how Norwich will be depicted in the book. I hope we are able to welcome you back in the future so you are able to explore Norwich and Norfolk further. Kind Regards Shellie Miller General Manager
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Cannot reccommend this hotel highly enough, fabulous breakfast but the stay was made so pleasurable by nothing being too much trouble for the staff on reception. We arrived early and our room was ready phone charger provided as I'd forgot mine and I am awaiting arrival through
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Review collected in partnership with Best Western
Response from Shellie M, General Manager at Best Western Annesley House Hotel
Responded 2 weeks ago
Dear Guest Thank you so much for taking the time to leave such a lovely review, I am so very pleased to hear that you found your bed comfortable, breakfast to be fabulous and also that you would highly recommend us. I am delighted that you thought our staff to be fantastic, I am really very proud of all of my team who work very hard to make every guest feel welcome. Offering excellent customer service is something we really are passionate about and we strive to always deliver the service and care to the level that our guests deserve. They will be thrilled when I feedback your positive comments to them. I do hope that your hair straighteners have arrived safely, it is nice to know that you wouldn't hesitate in returning, we hope to welcome you back to Norwich again soon. Kind Regards Shellie Miller General Manager
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Excellent guest reception with a sense of ease and calm. Booked last minute on arriving in Norwich.Bedroom clean warm and quiet. Bed very comfortable. Decor and level of cleanliness excellent. Dining room service quietly excellent. A sense of top professionalism oozed
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Review collected in partnership with Best Western
Response from Shellie M, General Manager at Best Western Annesley House Hotel
Responded 7 Jan 2019
Dear Ollyorla Thank you so much for such a lovely review, I am so pleased to hear that you enjoyed your stay with us and found your room to be comfortable and clean. Offering excellent customer service is something we really do strive for and we take great pleasure in looking after all of our guests and making them feel welcome. I am very proud of all of my team who work very hard to provide friendly yet professional service to the high standards our guests deserve and I will certainly be feeding back your positive comments to them. We hope to welcome you back another time. Kind Regards Shellie Miller General Manager
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All photosTravellerRoom & SuiteDining Family and Play Areas
Garden House Lounge Area
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123456
They're pretty flexible - I'm sure they'll let you park and check in later. When I arrived it was 2am because of late trains - there's a night manager there so they can check you in 24x7. I suggest you call/email ahead of time just so they know to expect you late.
0 votes
Hello, The bed is a Divan with a Diplomati Double Spring mattress from Mattison Contract Beds based in Ipswich. There is also a matress topper from Mitre Linen. Hope this helps! Kind Regards, Emily Maher Duty Manager
1 vote
Good Afternoon Katherine, unfortunately we do not accept any pets. We do however accept guide dogs / assistance dogs as required by law.
0 votes
Hello, It is approximately 15 minutes walk from the hotel to Norwich Castle. Kind Regards, Emily - Duty Manager
0 votes
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Hello, Apologies for the delayed response. Our Executive Double/Twin rooms in our Walsten House building are all fitted with a spa bath. If you wish to request a room with a spa bath, please do mention this when making a reservation so we are able to allocate accordingly, all depending on availability. Kind Regards, Emily - Duty Manager
1 vote
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123
"Maybe a room away from the main road and car park."
"The Garden House is the quietest room."
"Front view"
"Coach House very comfortable with good sized room."
"No lift in the building we were in if this is an issue."
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PRICE RANGE
US$ 94 - US$ 166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western annesley hotelbest western norwichnorwich best western
LOCATION
United KingdomEnglandEast AngliaNorwich
NUMBER OF ROOMS
26
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