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Best Western Brook Hotel Norwich

632 reviews
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Traveller (94)
Room & Suite (121)
Dining (78)
Overview
  • Excellent23%
  • Very good34%
  • Average24%
  • Poor10%
  • Terrible9%
Travellers talk about
“coach trip”(14 reviews)
“honeymoon suite”(6 reviews)
“friendly hotel”(6 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (632)Write a Review
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629 results
Traveller rating
148
203
157
63
58
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Time of year
LanguageEnglish
148
203
157
63
58
Show reviews that mention
All reviewscoach triphoneymoon suitefriendly hotelwould stay againfront of houseplenty of parkingmain roadtea and coffeecity centreone night staysaturday nightcomfy bedalistairweddingcarverythursfordoutskirts
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1 - 5 of 629 reviews
Reviewed yesterday via mobile

Mixed review here, we arrived a little early, and were ignored for a while, it seemed they were not ready to welcome customers! When we did sit down, the waitress did her best to look after us, but again it seemed she was on her...More

Thank Gdad42
Reviewed 2 weeks ago

Our room(s) were luxurious. Service at Reception ,in the Bar and Dining Room was polite,friendly, efficient . Facilities in general areas were good. We were overwhelmed by the extremely high quality of our bedroom suite.

Thank mike c
Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 5 days ago

Many thanks for your recent review of our hotel. I am pleased to hear you enjoyed your stay & I will make sure the team are made aware. I look forward to welcoming you back in the near future.

Reviewed 14 December 2017 via mobile

We stayed here again when visiting the Thursford Christmas Spectacular as part of a coach trip. As last time we had a lovely big room with comfy beds but our bathroom this time could have done with a bit of renovation, the food was good...More

Thank 70ish
Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 18 December 2017

Many thanks for your recent review of our hotel. I am pleased to hear you have enjoyed your stay with us again & I look forward to welcoming you back next year.

Reviewed 7 December 2017 via mobile

Dear all I would not recommend the brook hotel the breakfast was lovely but the evening meal is blander and Turkey on both night and the same veg and the room need a look as very dated the staff are very good there nothing to...More

Thank susan p
Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 18 December 2017

Many thanks for your recent review. I would just like to point out that yes we do put turkey on each night, it is Christmas after all but their are three other options that are totally different each evening you dined with us.

Reviewed 6 December 2017 via mobile

Only stayed one night we had dinner which was very good and plenty of it, breakfast was great very nicely cooked and again as much as you wanted great selection of wines and beers very nice dinning and bar area, not one usually to complain...More

Thank Gramlx
Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 18 December 2017

Many thanks for your recent review of our hotel. I am sorry to hear that you did not find the bedroom to your satisfaction I will certainly be highlighting your review to our head housekeeper.

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Free Parking
Restaurant
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Conference Facilities
Room Service
Laundry Service
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 60 - US$ 123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$ 60 - US$ 123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (94)
Room & Suite (121)
Dining (78)
Hotel & Grounds (157)
Bathroom (16)
Questions & Answers
Ask a question
Richard H
23 June 2017|
AnswerShow all 5 answers
Response from Paranormali | Reviewed this property |
no pool
0
Votes
ellamary1902
25 November 2016|
Answer
Response from Paddywolf | Reviewed this property |
Yes - it was a very good sit-down meal which we had all preordered. No accommodation required as we live in Norwich
0
Votes
Room Tips
"Ask if there are newly refurbished rooms."
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"We had 122 very quiet."
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"I like first floor....over courtyard....but in all my stays...i have been comfortable....great Hotel."
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"Some rooms face on to pretty gardens and are quiet."
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