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Best Western Brook Hotel Norwich

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Traveller (100)
Room & Suite (156)
Dining (40)
Overview
Bowthorpe Employment Area, Norwich NR5 9JB England See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
Reviews (684)
Filter reviews
681 results
Traveller rating
160
212
174
70
65
Traveller type
Time of year
LanguageEnglish
160
212
174
70
65
Show reviews that mention
All reviewscoach triphoneymoon suitebuffet stylewedding receptionplenty of parkingnight staymain roadcity centresaturday nighttea and coffeecomfy bedcarverythursfordnorfolkoutskirtsueauniversity
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1 - 5 of 681 reviews
Reviewed 1 week ago

We were booked for two nights but only stayed for one. The room and corridors smelt damp/musty. The carpets were stained in places.The bathroom floor was dirty the toilet was stained, there was also dirty marks on the doors and handles. The mattress and pillows...More

Thank NPhillips13
Reviewed 1 week ago

Stayed for a week during the hottest summer. I was working nights, but the air con worked very well to keep me cool. I had work to do so remained in the room during the day and tried to watch TV however the signal was...More

Thank Katy P
Reviewed 2 weeks ago

We needed a hotel that was just outside of Norwich as we spent half of our trip there and the other half in the surrounding towns, so in terms of location for us it was good - but we didn't particularly enjoy spending much time...More

Thank Charlie T
Reviewed 3 weeks ago

Very clean and tidy room nice and quiet . Tea and coffee facilities in room. Breakfasts plenty of variety fresh and hot and very tasty . Very good deal . Staff very polite and helpful. Location is good for travelling out.

Thank kenmar114
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 3 weeks ago

Thank you for your recent review of our hotel, I am pleased to hear you enjoyed your stay & I look forward to welcoming you back in the near future.

Reviewed 4 weeks ago

My Husband and I stayed here after a Firm's get together. We were put on the top floor, right at the end. It was very musty and dust was in the air. The room was stuffy, but they did provide us with a fan when...More

Thank Carol R
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 3 weeks ago

Thank you for your recent review of our hotel. I have taken note of your comments & passed these on to the housekeeper. I hope that we get the opportunity to welcome you back to the hotel in the near future.

View more reviews
About
Description
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy ...More access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Free High Speed Internet (WiFi)
Free Parking
Restaurant
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Conference Facilities
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
81
Price range
US$ 68 - US$ 159 (Based on Average Rates for a Standard Room)
Location
United Kingdom > England > East Anglia > Norfolk > Norwich
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
81
Price range
US$ 68 - US$ 159 (Based on Average Rates for a Standard Room)
Location
United Kingdom > England > East Anglia > Norfolk > Norwich
Photos
Traveller (100)
Room & Suite (156)
Dining (40)
Nearby
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Questions & Answers
Ask a question
EMCARDY
23 February 2018|
Answer
Response from Spike C | Reviewed this property |
The reception was open all the time when we were there they have a night desk
1
Vote
Richard H
23 June 2017|
AnswerShow all 5 answers
Response from Paranormali | Reviewed this property |
no pool
0
Votes
Room Tips
"Ask for a 1st floor room"
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"2nd floor room was quitter than on ground level."
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"Top floor room, far end, avoid."
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"Ask for a refurbished room"
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