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Park Plaza County Hall London

Traveller (2470)
Room & Suite (1128)
Dining (122)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Park Plaza County Hall London enjoys a superb location on the South Bank, rubbing shoulders with many of London’s most famous attractions such as the Houses of Parliament, Westminster Abbey, Shrek’s Adventure, London Dungeons and the London Eye. Previously awarded the ‘Best Family Friendly Hotel’ at the HRS Hotel Excellence Awards, the hotel specialises in treating children like VIPs through its Family Getaway package. Spacious family rooms include substantial closets, a kitchenette with microwave, sink and tea/coffee making facilities, giving plenty of space to relax and unwind, while Studio Rooms and Penthouse Suites afford an enhanced feeling of indulgence with defined sleeping and living areas. Additional facilities include the AA Rosette accredited L’Italiano Restaurant, the all-day dining Spectrum Bar and a modern fitness centre.
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Property amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Kitchenette
Microwave
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
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Good to know
HOTEL STYLE
Green
Family
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
100Great for walkers
Grade: 100 out of 100
175Restaurantswithin 0.5 km
45Attractionswithin 0.5 km
Neighbourhood
Southbank
Big time attractions such as the London Eye and a thriving theatre scene (compliments of the National Theatre and the Young Vic) are but a few of the reasons that Southbank is such a collectively cherished part of town. With plenty of family friendly activities and venues lined up along a pedestrianized river bank between Westminster Bridge and Waterloo Bridge, visitors can always expect a casual and festive atmosphere. On top of all the fun stuff to do at Southbank is the opportunity to simply sit back and admire photo-op views of iconic landmarks like Parliament and St Paul's Cathedral, just on across the Thames.
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Reviews & more
8,436Reviews
2,688Photos
138Q+A
100Room tips
Traveller rating
  • 4,572
  • 2,661
  • 727
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  • 197
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  • English
Popular mentions
Good location, good equipment, clean, friendly staff members, good breakfast BUT issues with room, 3 days no solution or apparent efforts to fix them over three days, minor issues with breakfast food replenishment.
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Review collected in partnership with Park Plaza Hotels
Hotel's Favourite
Our family had a great stay at Park Plaza and County Hall. The place was above average and the service was excellent. The food prepared during the New Years Eve dinner was simply amazing as well as the omelet cooked everyday during breakfast. All our requests were met and we
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Response from PPCHLondon, Guest Relations Manager at Park Plaza County Hall London
Responded 1 week ago
Dear aleric69 Thank you for taking the time out to leave a great review. It is a great pleasure to read your kind comments about our hotel. I am absolutely thrilled that you mentioned our superstar Vasilica, who give such a great contribute to make your stay memorable. I look forward to welcoming you again for your next stay. When you decide to return, please feel free to contact me directly as it will be my pleasure to oversee the details of your booking. Kind regards, Alexandra Kallai Guest Relations Manager akallai@pphe.com
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Hotel in really good location in Westminster. Staff very welcoming on arrival. Room was spacious I was in a studio which provided living room and separate bedroom space. Food at breakfast was excellent and freshly cooked. I would definitely stay again!!
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Response from PPCHLondon, Guest Relations Manager at Park Plaza County Hall London
Responded 3 days ago
Dear karensZ6099IY, Thank you for such a fantastic review, that I will be sharing with the hotel team, We look forward to welcoming you all back on your next visit to London. Regards Mark H Guest Relations
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staff upon arrival were extremely rude and unwelcoming. we had to wait for room service and food over an hour and were forced to paying by cash. the staff for parking services were extremely rude and unhelpful they did not guide us as to where we could park.
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Review collected in partnership with Park Plaza Hotels
Response from PPCHLondon, Guest Relations Manager at Park Plaza County Hall London
Responded 3 days ago
Dear Travel64908834034, I am shocked to read, that you thought the team on your arrival was rude and unwelcoming and was not helpful in providing information about parking. If you could email us with more details on ppchgrm@pphe.com so that we can investigate the matter further along with the issues about room service. I do hope this has not dissuaded you from using Park Plaza again in the future. Regards Mark H Guest Relations
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Appalling service. What really caused the problem was that the chicken was undercooked and pink. Refused to eat it. Then they had the temerity to add a service charge. The reason I have resorted to Tripadvisor is that on my return home I sent a letter of complaint to both the
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Response from PPCHLondon, Guest Relations Manager at Park Plaza County Hall London
Responded 4 days ago
Dear corgigas, Thank you for having taken the time to review us on Tripadvisor. I am truly sorry that you we haven't met your expectations in the restaurant. Please be assured that I have forwarded your concern to the Food and Beverage Manager for his immediate attention. We would really appreciate if you could forward the email you sent to the restaurant and hotel to my email address, ppchgrm@pphe.com. I am looking forward to hear from you. Best regards, Vanessa Kraemer Guest Relations Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorPark Plaza County Hall London
The Studio at the Park Plaza County Hall London
Professional photo exclusively commissioned by TripAdvisorPark Plaza County Hall London
The Studio at the Park Plaza County Hall London
View from penthouse suite terrace
Sofa bed in Junior Suite
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123456226
This hotel does and can but do bear in mind the cost for the privilege but it would be a direct view
1 vote
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Luck of the draw unless you ask for such when you book. The hotel is very nice indeed.
0 votes
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Hi do the lifts and floors need key card for room access, Wayward teen with us!
Nothing to add to the others' comments.
1 vote
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I found the hotel fantastic and would definitely return as have been doing so. I guess some people are just too rude themselves to be getting such service from the hotel.
1 vote
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Hi Alan L, Junior suites is our second biggest room type (Penthouse is the biggest) they are 33 sq. m Yes Junior suites, penthouse, and studio rooms are all suitable for 2 adults and two children, (2 on double bed, 2 on sofa bed) There is a mini bar fridge which can hold about 2x 2l bottles of coke for example Regards Mark Guest Relations
1 vote
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12345628
"Look for suites to accommodate bigger families"
"Ask the front desk of your preferences and they will gladly give you the options"
"Ask for a bedroom with a external view or window."
"Room size was fab"
"ask for refurbed rooms"
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12345620
PRICE RANGE
US$ 165 - US$ 305 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park plaza county hall london hotel londonpark plaza londonlondon park plaza
LOCATION
United KingdomEnglandLondonSouthbank
NUMBER OF ROOMS
399
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