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As a frequent hotel visitor worldwide it gives me great pleasure to encounter old fashioned customer service as I did last night when I visited The Cleveland Hotel for the first time.
Here I met at the front desk Demetrios who extended the most courteous...More
I love this hotel, The rooms. The staff, Everything, BUT the hard matress is the one thing that does not rate a 5. I have a hard time sleeping on the hard matress. Even though I brought with me my own pillow, Otherwise everything is...More
Perfect localisation, nice, clean room, comfy bed. Excellent service, Very friendly and helpful reception. We had a fridge and tea /coffee making facilities, WiFi and tv. Excellent value for money. We highly recommend this hotel!
Went for a 2-days trip in London. Room was average in terms of decoration but still convenient. Comfy bed but the room was really cold with the english style sash window (Even after increasing the temperature with the heater). Thus, asked reception for toothpaste at...More
1 Thank HughSmn
Response from Marcin_Jagodzinski, Director of Sales at The ClevelandResponded 23 November 2017
Thank you for your review.
We are glad that you find our hotel good for short trips and that the bed was comfortable. If you decide to stay with us again, please let us know you would prefer a warmer room and we will allocate...More
I booked in this as it was close to Paddington - Was a good check in process, had a small suite on the top floor , great space for London couldn't touch the sides of the room from standing in the middle! Small kitchen area...More
1 Thank aromma
Response from Marcin_Jagodzinski, Director of Sales at The ClevelandResponded 24 October 2017
Thank you for your review.
We are glad you had a good stay and the space was enough for you. When it comes to breakfast, we indeed have only continental one and it is brought to the room. The bread and and croissants are indeed...More
Response from Marcin_Jagodzinski | Property representative |
As for early check-in it all depends if all the rooms will get sold and also at what time will the previous guests leave the room. If the room is free upon your arrival we are happy to let you in earlier, however we... More
As for early check-in it all depends if all the rooms will get sold and also at what time will the previous guests leave the room. If the room is free upon your arrival we are happy to let you in earlier, however we cannot guarantee.
In regard to late check-out we do not allow it. In both cases we offer to store your luggage on the hotel premises, free of charge.