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Fraser Suites Queens Gate

618 reviews
#483 of 1,081 Hotels in London
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Traveller (236)
Room & Suite (145)
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Overview
  • Excellent36%
  • Very good40%
  • Average14%
  • Poor7%
  • Terrible3%
Travellers talk about
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Suites
Bar/Lounge
Fitness centre
4.0 Star Hotel
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Rooms
5 Mar6 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (618)Write a Review
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11 - 15 of 489 reviews
Reviewed 27 December 2017

We stayed at the Fraser Suites Queens Gate in September 2017. Fantastic location walking distance from Gloucester Station, the Natural History Museum, Hyde Park and Harrods. The exterior and entrance hall of the hotel are very well maintained. Our room was nice, but tired. Marks...More

Thank Dylan P
Response from Bobby B, General Manager at Fraser Suites Queens GateResponded 31 December 2017

Dear Dylan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is apparent in this case that we fell short. Please do not hesitate to contact us directly for your next visit for a great...More

Reviewed 18 December 2017 via mobile

This hotel basically ruined my high regard for Fraser Suites! There were so many poor experiences here that I would have to recharge my phone to communicate all. 1. Room wasn't cleaned for the 3 days I stayed there! The house cleaner would clean then...More

1  Thank Peter B
Response from Bobby B, General Manager at Fraser Suites Queens GateResponded 19 December 2017

Dear Peter B, Thank you for your email and highlighting your displeasure with your hotel experience. I appreciate your valued feedback. Having familiarized myself with your complaint, I would like to disagree with couple of your statements, but I assure that your comments have been...More

Reviewed 14 December 2017

We stayed just for one night on a Wednesday in room 103. The location is excellent, beautiful and very central area. The room was impressive, very spacious with a separate kitchen and bathroom. The bed was big and comfy and nothing was much of a...More

1  Thank Pablo R
Response from Bobby B, General Manager at Fraser Suites Queens GateResponded 16 December 2017

Dear Pablo R, Thank you for the great 5* score of our hotel! We are glad that you enjoyed your stay and appreciate your nice comments in regards to our staff., specially Vijay who is an integral part of our team and personifies our vision...More

Reviewed 26 November 2017

A great place to stay in London. You have the flexibility of a hotel and apartment. So near Royal Albert Hall, science museums, etc etc...so near tube station, just ideal, great discovery will be back.More

Review collected in partnership with Frasers Hospitality
Thank SwiftNickLincs
Response from Bobby B, General Manager at Fraser Suites Queens GateResponded 28 November 2017

Dear SwiftNickLincs, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your kind comments in regards to our hotel/service apartment service and we hope to see you again very soon. Sincerely, Bobby B - General...More

Reviewed 24 November 2017

We have been using Frasers Queens Gate almost every 2 months for the past 2 years. The staff are fine (friendly, always recognising us) but the service that is provided is rapidly getting to the point where we are looking for other places. Why ?...More

Thank 661alvinh
Response from Bobby B, General Manager at Fraser Suites Queens GateResponded 28 November 2017

Dear 661alvinh, Thank you for taking the time to share your feedback and will do our very best to ensure that you have lovely stay with us. We hope to welcome you back to our hotel very soon! Sincerely, Bobby B - General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 199 - US$ 366 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#150 Family Hotel in London
#288 Romantic Hotel in London
#302 Business Hotel in London
#311 Luxury Hotel in London
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$ 199 - US$ 366 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#150 Family Hotel in London
#288 Romantic Hotel in London
#302 Business Hotel in London
#311 Luxury Hotel in London
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (236)
Room & Suite (145)
Dining (9)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
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Ross C
7 December 2017|
AnswerShow all 3 answers
Response from denniscasey | Reviewed this property |
No.....just a laundry room but with access across the road in the other Frasers
1
Vote
Surya_Rajawat
25 February 2017|
AnswerShow all 3 answers
Response from Michela M | Reviewed this property |
I stayed with my family in December/16 (4 adults and 2 kids - age 13 and 5). We ended up reserving a 2-bedroom apartment for 2 adults and 2 kids (there was only one bathroom); and a studio for the other 2 adults. With found... More
0
Votes
Nataliej2309
30 September 2016|
AnswerShow all 7 answers
Response from KittyCatSingapore | Reviewed this property |
Yes, they have lifts
1
Vote
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123456
Room Tips
"Renovate rooms. Also bed linen should be changed at least twice a week."
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"a room not facing the main street is best"
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"Get room higher level ie 4th floor towards mews side or back of hotel although double glazing would normally..."
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"Not applicable"
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