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Travel quite a bit for work so used to the Holiday Inn chain and was expecting better when I stayed this week with my wife for a funeral.
First room standard double on small side and was not able to control the air con, which...More
Don't understand some negative reviews on this hotel we've just had Easter weekend there working nights we wasn't supposed to have checked in til 2pm we actually finished work at 8am got to hotel at 9am they found us 3 rooms straight away reception staff...More
Response from emmaraybould, General Manager at Holiday Inn London-Elstree M25, Jct.23Responded 9 April 2018
Thank you so much for your comments regarding your recent stay at the hotel, i will be sure to pass on your kind comments to Cristina who i'm sure will be happy to read them.
We do hope that we have the opportunity...More
Stayed here for one night. My room was very clean and so comfortable. Quality bedding and a choice of pillows. Everything I needed was in the room from toiletries to coffee tea facilities and towels , hairdryer, iron etc.
The evening meal in the restaurant...More
On my arrival at the hotel I was welcomed with a friendly and efficient member of staff. However, this would be the last good thing I could say about this hotel.
On walking into my room I was welcomed with an overwhelming stench of damp...More
4 Thank LynetteRoberts
Response from IHGService, Guest Relations Manager at Holiday Inn London-Elstree M25, Jct.23Responded 5 days ago
Thanks for taking the time to share your experience and for choosing us for your lodging needs. I'm glad you were welcomed by one of our friendly personnel. On the other hand, although it's nice that you were able to speak with our...More
The location and staff are great, but as previously reviewed the decor and building is in need of serious refurbishment and a thorough safety check.
Staff were very friendly and helpful over the bank holiday weekend but several negatives let them down.
And what worse...More
1 Thank Richard A
Response from IHGService, Guest Relations Manager at Holiday Inn London-Elstree M25, Jct.23Responded 1 week ago
Hi Richard A,
Thanks for choosing Holiday Inn London-Elstree M25, Jct.23 for your lodging needs and for leaving us feedback.
It's unfortunate that you were not completely satisfied with the decor and condition of our property. I also understand that you had issues with the...More