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Plaza on the River

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Traveller (610)
Room & Suite (297)
Dining (33)
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Overview
  • Excellent70%
  • Very good18%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
“chino latino”(61 reviews)
“river view”(91 reviews)
“big ben”(120 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,679)
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1,481 results
Traveller rating
1,018
255
107
60
41
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1,018
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Show reviews that mention
All reviewschino latinoriver viewbig benone bedroom suitelondon eyevauxhall stationpark plaza riverbankalbert embankmentwashing machinea small grocery storeroom servicefloor to ceiling windowsfull kitchenvictoria lineguest relationsstar hotelbuilding work
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1 - 5 of 1,481 reviews
Reviewed 6 days ago via mobile

Beautiful hotel over looking the River Thames I can glimpse Big Ben from the breakfast room on the 1st floor. One has to quickly traverse the Myriad east European and Asian accents at your service, before one can grasp the English being spoken. Don’t expect...More

Thank sharmlad
Response from Gabriella_Kolber, Front Office Manager at Plaza on the RiverResponded 4 days ago

Dear sharmlad, Welcome to Plaza on the River and thank you for your kind comment and sharing the lovely pictures. It is a shame that the temperature dropped so it is a bit chilly to sit outside on the balcony. Thank you for your feedback...More

Reviewed 1 week ago via mobile

Stayed at the Plaza on the River in room no 1573 which is a Deluxe Suite Room. Absolutely amazing 220 degree view overlooking the Thames River. The Hotel Staff are simply super, courteous and ever helpful and service super prompt. The Lady who checked us...More

1  Thank Bob_singh_thukral
Response from Gabriella_Kolber, Front Office Manager at Plaza on the RiverResponded 1 week ago

Thank you Bob_singh_thukral for sharing your great feedback and I am glad to hear that you were well looked after by the teams. We aim to assist all our guests and to ensure they have a fantastic stay at Plaza on the River. Suite 1573,...More

Reviewed 2 weeks ago via mobile

The administrative staff were, thankfully, diligent in their action to assist us resolve a disappointing incident to satisfaction. The location is convenient for this side of London. It is hard to find well appointed self contained accommodation when traveling with children. I am not convinced...More

Thank Serve_me_an_Ace
Response from Gabriella_Kolber, Front Office Manager at Plaza on the RiverResponded 2 weeks ago

Thank you for sharing your feedback Serve_me_an_Ace. I am happy to see that the front of house staff assisted you on site. We hope we will be able to welcome you back at one point. Kind regards, Gabriella Kolber

Reviewed 2 weeks ago

Spend 3 nights at Plaza on the River and was thoroughly disappointed. The room was a mess, with paint coming off of the walls and marks all over the walls, paint all over the power sockets, broken chair plus the back of the chair was...More

Thank charmaine159
Response from Gabriella_Kolber, Front Office Manager at Plaza on the RiverResponded 2 weeks ago

Dear charmaine159, Thank you for your feedback and please accept my sincere apologise for the shortcomings during your stay. As you can see from the other comments posted on this site this is not the usual standard of service we provide. I will ensure your...More

Reviewed 3 weeks ago

I'd give this place 4.5 stars for my stay April 25-29 - rounding up here since overall the trip was excellent. Pros: - the rooms are huge by Europe / London standards - wifi is included - the room was very modern / newly finished...More

2  Thank kyleclayton2000
Response from Gabriella_Kolber, Front Office Manager at Plaza on the RiverResponded 2 weeks ago

Dear kyleclayton2000, Thank you for your great feedback and apologise for the misunderstand on the sower room. We are happy to see that you have enjoyed your room and found the location good. We look forward welcoming you back soon. Kind regards, Gabriella Kolber Front...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$ 251 - US$ 428 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#62 Business Hotel in London
#74 Family Hotel in London
#175 Romantic Hotel in London
#228 Luxury Hotel in London
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 251 - US$ 428 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#62 Business Hotel in London
#74 Family Hotel in London
#175 Romantic Hotel in London
#228 Luxury Hotel in London
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (610)
Room & Suite (297)
Dining (33)
Pool & Beach (9)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
benjames82
29 December 2017|
AnswerShow all 3 answers
Response from Gabriella_Kolber | Property representative |
Dear benjames82, Thank you for contacting Plaza on the River. Please kindly note that our sister hotel, Park Plaza London Riverbank has superior twin and executive twin room, we have mostly apartments. Could you please... More
0
Votes
serena s
10 August 2017|
AnswerShow all 3 answers
Response from Gabriella_Kolber | Property representative |
Dear Serana S, Out two bedroom apartments have two bathrooms. The master bathroom has a bathtub and a walk in shower, while the second bathroom has walk in shower only. I hope this helps. Kind regards, Gabriella... More
1
Vote
26 June 2017|
AnswerShow all 7 answers
Response from Gabriella_Kolber | Property representative |
Dear Guest, Supplement charge is applicable for third adult sleeping on a sofa bed. If you book the room already for 3 people the price will be calculated already with the supplement charge. No fee applies for sofa bed for... More
0
Votes
Room Tips
"Get a river view, highest floor you can. Some rooms face Parliament / Big Ben."
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"Go for the river view rooms"
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"Try to pick a river/ iconic view if your budget will allow it."
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"Accessible, great location, superb service"
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