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18 Albert Embankment, London SE1 7TJ England
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1672)
Room & Suite (883)
Dining (147)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
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Updated 27/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Park Plaza London Riverbank
Updated 27/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#343 of 1,198 hotels in London
Location
Cleanliness
Service
Value
Situated in the heart of London on the bank of the River Thames, Plaza on the River provides 90 generously sized suites with exquisite views of the Houses of Parliament and Big Ben. You can enjoy sophisticated amenities, such as free Wi-Fi, a fitness centre, business services and the Pan-Asian Chino Latino® restaurant and bar. A short walk from Vauxhall Station, our South Bank hotel puts guests within easy reach of the famous West End, the financial district, Westminster Abbey, the London Eye, Tate Britain and other beloved attractions. Visitors in London for business, pleasure or romance can enjoy relaxing accommodation with a view at one of the finest hotels in London—Plaza on the River.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Kitchenette
Minibar
Flatscreen TV
Bath / shower
Safe
VIP room facilities
Iron
Laptop safe
Refrigerator
On-demand films
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English, French, Spanish
4479Reviews66Q+A100Room tips
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Rob wrote a review Today
5 contributions
+1
We checked in on the 2nd of August and our first night in room 1551 was quite uncomfortable because the air conditioning wasn't working, the temperature in the room must have been in the mid 30's with no openable windows. We reported this to the concierge the next morning and when we came back later that evening we had a message on the TV to say it was fixed, but turned out it wasn't so we reported this to reception at 11.30pm. The receptionist said that an engineer would need to be sent up immediately to verify it wasn’t working which we agreed to. The engineer checked and the temperature of the cold air coming out the grille was 28 degrees, so he tweaked some things and said it was fixed. This made no difference at all but it was too late to go back down or think about moving my 6 year old son who was asleep. I went down first thing the next morning (Thursday 4th August) and the concierge was apologetic and wanted to sort this out so offered to move us over to room 1555 which was ready. The rest of our party left for a visit to the Tower of London and I stayed back to move our stuff to the new room immediately. I packed our bags and moved everything into room 1555, but noticed that the room hadn’t been serviced. There were dirty sheets, dirty towels, broken glass, a dirty sink, beer at the bottom of the fridge and dirty cups. I went down to the reception and said I’m heading out for the day but as long as the cleaners go in and service the room we don’t have a problem staying in it (it had air conditioning after all!). We came back at 6pm to have a shower and get ready to head back out for dinner, but when I got back to the room it was still in a mess!! I couldn’t believe it, so I went down to the concierge and he was very apologetic again. He phoned the cleaning staff and they had a bit of an argument and he said ‘drop what you are doing and go to room 1555 right now’. I went back to my room and waited and waited but nobody turned up. I went down again, this time I was told the cleaner left 2 minutes ago to head to our room so i went straight back up, still nothing! At 7pm I realised we wouldn’t have time for a shower so I went down to reception and said I’m not leaving again until this is sorted! They moved us to another room (1561) which turned out to be fine. For what we paid I expected much better. I've never asked to move rooms in a hotel before and to go 10 hours in an unclean room with nothing but an apology was not good enough.
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Date of stay: August 2022
Rooms
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Room Tip: Don't expect things to get done you will need to pester the reception staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Imre-Gustav Vellamaa wrote a review May 2022
Tallinn, Estonia177 contributions107 helpful votes
Hotel's Favourite
Our 1st stay there. Despite of some small shortages – I would not reduce 20% of points in the 5-stage scale thus happy to give 5. Ready to stay there again. Location: a good location with a view and ca 10min walk to Westminster. Vauxhall Underground station is ca 5min walk (NB! Google maps gives bus no.77 the most comfortable way to reach the hotel but Underground is more comfortable according to my opinion). Some small shops nearby and also The Rose Pub that I really recommend. Personnel: professional and friendly. Obviously after C19 it takes a bit time to organize the working processes with the new stuff to the highest level. For example I asked an extra blanket and heater from the reception. The reception lady finally found a piece of paper to write it down but after 2 hours there was nothing so I called from the room. Then we got the heater but no blanket. Finally we got the blanket also. Also there was a kind of confusion with heating. We had 2 rooms and it worked in 1 room only. The FM-guy told the summer season started and it should not work there neither. In the lobby we were told that heating should work. Anyway – we got a heater and it helped. Breakfast: on the 1st floor (and also on the 12th floor’s executive lounge with a great view. I do not know why we were offered one breakfast there but we are grateful for that). Good selection, very tasty. Specially I would like to mention about bacon – it was tasty and juicy, not overcooked like in many cases. Also fruits were very tasty (so juicy and sweet plums were a real surprise!). Also a coffee was very good! Room: big (incl for morning exercises), clean, comfortable (incl for office work). Free&fast internet. Night-curtains (with remote closing-opening). A fridge for beverages. Bathroom: big, clean, well equipped. A basin’s sidetable – there was even more free place after my wife unpacked her cosmetics. A bath. Shower enclosure with a thermostatic mixer and surprisingly strong water pressure. Just a toilet brush was missing. Sleep: one of the most comfotable beds and pillows I have ever had in hotels. Specially I would like to say good about the pillow. Spa: a swimming pool with some sunbeds, steam sauna, Finnish sauna. Lockers for your belongings. One evening Finnish sauna was ca 90C, then next evening for some reason just 50-60C (seemed to be turned off but actually it was just at ca 19.00). Towels and drinking water available. Gym: a well-equipped hotel-gym. Some gym mats would be good to have also (probably removed due to C19). Drinking water and lockers available.
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Date of stay: May 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from CustomerService PPHE, Owner at Park Plaza London Riverbank
Responded 13 May 2022
Dear Imre-GustavVellamaa, thank you for your review. We are pleased you loved your stay, however, we are sorry for falling short in some aspects during your visit. Our Housekeeping team is willing to provide anything missing in the room as toilet brushes and amenities, so please feel free to contact them on your next visit and they will be more than happy to assist. Please rest assured we will share your feedback with our team to review it and take appropriate action. We do hope to welcome you back soon. Kind Regards, Irene
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Bradley wrote a review Yesterday
14 contributions7 helpful votes
Absolutely amazing hotel and fantastic room. Very friendly staff and would definitely recommend especially if you get the room with views, breathtaking views they were. The only downside was having to wait 45 minutes for room service but it didn't impact our stay and I would definitely stay here again.
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Date of stay: August 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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carriedeighton1 wrote a review Yesterday
1 contribution2 helpful votes
Had an amazing experience ! Highlights of the stay were dinner at chino Latino and the performance my meal was accompanied by. I was upgraded at check in to an executive suite which was amazing as this was for a surprise for my partner
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Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Mphatso Mwale wrote a review Yesterday
1 contribution2 helpful votes
We stayed a night at this hotel and the hotel itself was way better than I imagined it to be. As well as the hotel itself being amazing the staff were just as good, there was one staff member called Julian who was nice enough to offer the kids ice cream as it was quite a hot day and I thought that was just so kind of him to do. I most certainly recommend this hotel to anyone who wants a hotel near the popular sites and the Thames.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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B8161OZjamess wrote a review Yesterday
Phuket8 contributions2 helpful votes
Always stay at park plaza hotels when in London but haven’t stayed at riverbank for some time now. They just getting it so so wrong. I was allocated an internal facing room which has no natural light so felt like being in a cave. Ordered breakfast for first morning on the app and found it strange that you could not order normal coffee with breakfast just decaf? Weird! I then received a call at 20h30 to ask me if I wanted breakfast now, replied that I had ordered for 10h30 the next morning and received an “oh yes”. The next morning breakfast arrived minus yogurt, fruit salad, and butter, for toast? Got told breakfast had finished they will bring up butter. Yet was made to pay a five pounds delivery fee for breakfast even though it was included in my rate and the app confirmed I didn’t have anything to pay? Went out all day on first day and put automatic “clean my room sign” on door. Came back at 20h30 nothing touched. Apparently to “reduce touch points” they only clean/refresh rooms every three days unless you ring for it to be done? LOL If you were worried about touch points look at the buffet breakfast which is packed with all guests using same serving spoons and touch button coffee machine. Steam room in spa was out of order as was shower in the same area. No comp water in the rooms and limited coffee. In fact coffee quality is appalling for such a hotel. Seven pounds for a bottle of water a rip off. London is always the highlight of my trips overseas and this time just left me flat and really disappointed. Not great and really sad from a brand of hotels I love. Next time with have to make sure it’s either Waterloo or Westminster.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from CustomerService PPHE, Owner at Park Plaza London Riverbank
Responded today
Thank you for your feedback, B8161OZjamess. I am devastated to read all your concerns during your visit and please allow me to express my sincerest apology. For future visits with us, I would like to suggest our Executive Riverview and Suite rooms which have more additional space and a lovely view. Your concerns regarding our breakfast, services, facilities and other aspects that you mentioned will be raised to the attention of our hotel team to ensure that the appropriate corrective actions will be taken and improve our hotel standard. We look forward to your next visit and win back your trust in future. Kind regards, Jeffrey
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David I wrote a review Yesterday
Holon, Israel17 contributions47 helpful votes
Ooow 1 of the best hotels by the river Thames in just 600 Mt from London eye . 500 from big Ben . Trafalgar and picadily mor woakink. Bus station in hotel front. Train station woterloo. And vauxol .600 Mt. 2 supermarkets in hotel nearby. The lobby is nice and very big. The rooms very big and spacey. Beds very compy. And the wiwes from super rooms are magnificent.and the staff so professional . So helpful . On of the staff front desk is mis Florina couse of like her this hotel is a very good choice . It is 10of10
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Brenda I wrote a review 7 Aug
abcdefg1 contribution2 helpful votes
We had very spacious rooms with the most georgeous view over the Thames river. Everyone in the hotel was lovely, from Axel and Wayne to Stefanie in the restaurant, to Glenn who went out of his way to get us taxi's to Morden.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Aaron H wrote a review 7 Aug
1 contribution2 helpful votes
My wife and I came to this amazing hotel to celebrate our wedding anniversary and we have such a nice time, we enjoyed out room breakfast was great. I'd like to personally thank Romero, Joshua, Kamar, Shaun & Natalie for making our stay so special Park Plaza is lucky to have them. Thank you from Leah & Aaron
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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296mikal wrote a review 7 Aug
1 contribution2 helpful votes
Stayed for 3 nights with my daughter to Visit London an Harry Potter studios. Got excellent value for money, really nice room overlooking River Thames, good sleep in really nice bed, good breakfast and the perfect location. And as a final touch for the perfect visit there was a surprise waiting for my daughter in the room (see pic). Will definitely come back, many thanks!!!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
$238 - $316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
plaza on the river - club and residence hotel london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
90
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Frequently Asked Questions about Park Plaza London Riverbank
Which popular attractions are close to Park Plaza London Riverbank?
Nearby attractions include Tate Britain (0.4 km), Above The Stag Theatre (0.4 km), and Newport Street Gallery (0.4 km).
What are some of the property amenities at Park Plaza London Riverbank?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Plaza London Riverbank?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Park Plaza London Riverbank?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Park Plaza London Riverbank?
Yes, parking is available to guests.
What are some restaurants close to Park Plaza London Riverbank?
Conveniently located restaurants include Chino Latino, Riverside Cafe Lambeth Pier, and The Black Dog Freehouse.
Are there opportunities to exercise at Park Plaza London Riverbank?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Park Plaza London Riverbank?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Plaza London Riverbank offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Park Plaza London Riverbank?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Park Plaza London Riverbank?
Many travellers enjoy visiting Churchill War Rooms (1.3 km), Tower of London (3.6 km), and Houses of Parliament (0.9 km).