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The Greenwich Hotel London

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#197 of 1,080 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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The Greenwich Hotel London
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1,413 Reviews from our TripAdvisor Community

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Showing 1,264: English reviews
Reviewed 1 October 2016 via mobile

Lovely clean hotel and delightful surroundings. Waited ages to be served on a Saturday afternoon. Staff were friendly but the afternoon tea was served and there was no butter on the sandwiches. I asked if we could have butter and the waiter appeared shocked. He said ' you have mustard, no? I said yes but that's not butter and surely...

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Helpful?
Thank prevellb
Lina M, Manager at The Greenwich Hotel London, responded to this review

Dear Pauline Revell-Bowles, Thank you for your comments with regards to your recent afternoon tea. We are deeply sorry that the food & service did not meet your expectations. Please be assured that all your points have been highlighted to the team here and will ensure necessary training takes place to avoid this situation in future. Whilst thanking you to...

Reviewed 30 September 2016 via mobile

Visited this hotel as it's in the local area and it was a good experience. The Afternoon Tea was good and staff attentive. The ambience and decor in the hotel is pleasing and it is also a good place for a quiet drink.

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Helpful?
Thank PrinceKelvin
Lina M, Manager at The Greenwich Hotel London, responded to this review

Dear PrinceKelvin, We are delighted to see that you enjoyed your Afternoon Tea with us and have graded our services with such high scores. It is a real pleasure to learn that your experience with us was a success.

Glasgow, United Kingdom
Reviewed 30 September 2016 via mobile

The welcome and levels of service were first class. The room was well equipped, clean and rear facing. The hotel is situated in a quiet cul de sac providing the ideal environment for a peaceful stay in London. The breakfast was wonderful with their very own pancake maker.....I now want one!!! We ate late in the evening in the bar...

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Helpful?
Thank gordonbarraclough
Lina M, Manager at The Greenwich Hotel London, responded to this review

Dear gordonbarraclough, Thank you for taking the time to share your valued feedback following your recent stay with us. We are very pleased you were satisfied with the comfort of our rooms as well as with the variety offered by our breakfast buffet. The pancake maker is a speciality of our buffet, I have to say. I will pass on...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 29 September 2016 via mobile

We booked this hotel from California, using only the reviews online to choose a hotel for 6 nights in London. We hit the jackpot with the Greenwich Hotel! Previous comments spoke of the rooms being small, and they are- but they are immaculate, comfortable, with nice amenities. The nicest part of our stay, though, was interacting with the kind, professional,...

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1Thank A TripAdvisor Member
Lina M, Manager at The Greenwich Hotel London, responded to this review

Dear guest, Thank you for your feedback and taking the time to review your recent stay at the Greenwich Hotel. We are very pleased you could appreciate the kindness and professionalism of the entire staff as well as the comfort, cleanliness and facilities in our rooms. We will pass on this nice words to our staff, especially the once who...

London, UK
Reviewed 27 September 2016

We came here for a baby shower afternoon tea. It was a lovely atmosphere & nice decor. There were 8 of us in total & the seating was done nicely for us. The afternoon tea itself was great with unlimited hot drinks. The staff were friendly, very helpful & accommodating. I would come here again.

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Helpful?
Thank b_5London_UK
Lina M, Manager at The Greenwich Hotel London, responded to this review

Dear b_5London_UK, Thank you for your wonderful review from your Baby shower afternoon tea event at The Greenwich Hotel London. We are delighted to hear that you enjoyed your experience, and that our team were able to create some lasting memories for you all! We continuously strive to provide a high quality product and exceptional service throughout. Your valued feedback...

Reviewed 24 September 2016 via mobile

I stayed at the start of September. The hotel was extremely clean and tidy. We were attending a venue close by so it all worked out really well. The breakfast was lovely and all the staff members we came across were very helpful.

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Helpful?
Thank Karen6719
Lina M, Manager at The Greenwich Hotel London, responded to this review

Dear Karen6719, Thank you very much for your positive review; it is greatly appreciated by the entire team here at The Greenwich London. We are so pleased to hear that you especially enjoyed your breakfast experience and the service provided by our staff members. We hope to welcome you back again soon on your next visit Best regards

London
Reviewed 23 September 2016 via mobile

We had a great night stay couple of weeks ago at this hotel in Greenwich. The staff was friendly and professional - especially the girl on check in. They do really care about you and your stay which you don't find often in hotels in and around London!! Hidden gem and great comfy beds. Perfect for a getaway and explore...

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Helpful?
Thank sarah e
Lina M, Manager at The Greenwich Hotel London, responded to this review

Dear sarah e, Thank you for taking the time to write such a wonderful review following your recent stay with us. It is a pleasure to read that you enjoyed your time with us and that we were able to make such a good impression. We are very pleased to receive such positive recognition regarding the value of our service...

London, United Kingdom
Reviewed 23 September 2016

We are local residents but stayed here for two nights while our house is being renovated. The hotel itself was a surprise, as we hadn't been along this particular road for a few years and remembered it as a disused municipal building. The location is much nicer than most of the other hotels in Greenwich, being off the main road...

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Helpful?
Thank LizPin
Lina M, Manager at The Greenwich Hotel London, responded to this review

Dear LizPin, Thank you for taking the time to write such a detailed review following your recent stay with us. I am delighted to read that you enjoyed our Hotel, facilities, and dining experience and that we were able to make such a good impression in this regard. It is a pleasure to read your compliments about the comfort and...

Reviewed 23 September 2016 via mobile

We have been there with work collegues for a meeting, we had Beautiful meal, accompanied from a very nice wine ti wash dawn our food ; and it was good value for money, Staff is polite and very professional, We will see you soon .

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Helpful?
Thank HarrietJuniper
Lina M, Manager at The Greenwich Hotel London, responded to this review

Dear HarrietJuniper Thank you for taking the time to write following your recent visit to our O1 Restaurant & Bar. I am delighted to read that you enjoyed your dining experience and that we were able to make such a good impression in this regard. We strive to provide nothing but the best service and quality and we hope to...

Reviewed 22 September 2016 via mobile

This was a nice place to stop. A bit hidden but with gps easy to find. Customer service was very good. Room was clean. Bed was very comfortable! Bathroom was small with a weird sliding door. Shower sprayed right into the bathroom floor. Not a great setup. Overall nice place but you will have to drive or take a cab...

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Helpful?
Thank travellover914
Lina M, Manager at The Greenwich Hotel London, responded to this review

Dear Carissa L, Thank you for your feedback and taking the time to review your recent stay at the Greenwich Hotel. We are very pleased you were satisfied with the comfort of our rooms as well as the service provided by our team. We always look for ways to improve and your comments are crucial to our future success. Thank...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Located in Royal Greenwich, the Greenwich Hotel London is just a 15 minute walk from the Cutty Sark, Maritime Museum and near the O2 Arena. Close to Canary Wharf, Excel Exhibition Centre and with great transport links to Central London, this London Hotel is easily accessible via the DLR from Greenwich station and is near to Greenwich Market and the observatory. This 4* hotel offers free wi-fi in all bedrooms, the restaurant and bar. Use of the hotel gym is free for all guests. ... more   less 

Additional Information about The Greenwich Hotel London

Address: Catherine Grove, London SE10 8FR, England (Formerly Mercure London Greenwich)
Region: United Kingdom > England > London
Price Range: ₹ 6,604 - ₹ 13,344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Greenwich Hotel London 4*
Number of rooms: 145
Reservation Options:
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Hotel Style:
#101 Best Value Hotel in London
#125 Business Hotel in London
#143 Romantic Hotel in London
#147 Luxury Hotel in London
#288 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Greenwich Hotel London staff and other travellers.
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Questions? Get answers from The Greenwich Hotel London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a little extra and have a room on the top floor. It will be worth it!!!!”
 of 5 bubbles HariB_12, 9 Jan 2017 | Read review
“Rooms on 8th floor has a nice view”
 of 5 bubbles torbjorndahlen, 9 Dec 2016 | Read review
“My room 501 was facing london, you could see the DLR station, but it was a great view as we were on floor 5”
 of 5 bubbles JET-SET-ALISON, 30 Nov 2016 | Read review
“Don't rely on check in time if that is important to your trip”
 of 5 bubbles shirley186342, 30 Nov 2016 | Read review
“Rooms at the rear of the building overlooking the A/C units will be noisy in our experience.”
 of 5 bubbles KJD604, 29 Nov 2016 | Read review
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