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citizenM London Bankside

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#86 of 1,089 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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citizenM London Bankside
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3,159 Reviews from our TripAdvisor Community

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There are newer reviews for citizenM London Bankside
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Showing 2,432: English reviews
Austin, Texas
Reviewed 31 March 2016

Pros: over-the-top customer service, 24-hour food with tasty selection, comfortable bedding, great location, affordable, black-out curtains, awesome lounge for drinking/working/eating/hanging out Potential Cons: super tiny room (worked just fine for us), mediocre toiletries

Thank allenej
Stratton St Margaret
Reviewed 30 March 2016 via mobile

An excellent hotel. Staff are friendly and welcoming. We asked for some spare pillows and within 5 minutes we had them. The rooms, whilst not huge, are the perfect size for a couple and the beds are absolutely enormous! Incredibly comfortable too. The bar downstairs is excellently decorated and has a wide range of drinks and cocktails. We will return...

Thank 1882rangers
Manchester, United Kingdom
Reviewed 28 March 2016 via mobile

We stayed in this fabulous hotel over Easter. The rooms high tech and have everything you need. The common parts are stylish and there are free films and wifi! Liked the fridge on the room and the lighting in the room is great. Really enjoyed our stay, the location is great and the staff really helpful and pleasant. Would definitely...

Thank Lamereduchat_13
citizenMichael, Assistant Hotel Manager at citizenM London Bankside, responded to this review

hey 'Lamereduchat_13' thank you for the awesome review. you will have free movies and wifi here at citizenM, forever and always. happy easter, citizenMichael

Glasgow, United Kingdom
Reviewed 28 March 2016

Loved, loved, loved every minute of our two night stay at citizen M! The hotel has everything you need to have a great time in london! We stayed as a couple and I had let the hotel know it was a special occasion we were staying for and the surprised the both of us! When we arrived in the room...

Thank NPH95
citizenMichael, Assistant Hotel Manager at citizenM London Bankside, responded to this review

hello 'NPH95' loved, loved, loved having you here with us. our team of ambassadors are the friendliest bunch and equipped with their deadly smiles to cheer up the day our mobile citizens. We are all proud to hear they looked after you and helped celebrate your anniversary in style. thank you for the great review, citizenMichael

Fort Lauderdale, Florida
Reviewed 27 March 2016

My fiancé and I have stayed at various hotels in London and never found one we would return to. Now we finally found it! The hotel is clean and modern. Really good value for how nice it is. If you sign up through their website you get cocktails during your stay. The lounge/lobby area downstairs is always lively, especially at...

1Thank vikte33
citizenMichael, Assistant Hotel Manager at citizenM London Bankside, responded to this review

hey 'vikte33' thank you for the five star review. So pleasing you have found your new London home here at citizenM. our bed is super comfy indeed. Perfect after a day exploring the big smoke. see you both next time, citizenMichael

Reviewed 26 March 2016 via mobile

I read on the website "complimentary water" "coffee and pens for stealing"... and thought it was free. Que neni my friends. Water is free on the first day ( 2 mini bottles) and then you have to pay. Coffee is def not free ( or it depends for who). The water coming from the tap smells really bad ( like...

3Thank Virginie L
Thetford, United Kingdom
Reviewed 26 March 2016

Great stay at this hotel. I chose this hotel as we were planning on dinner at the Oxo Tower and visiting the Tate Modern. Self check in was easy at this hotel, there were staff around to help out too. The staff at this hotel were all very friendly, from the reception staff to the cleaners to the bar staff....

Thank Foodie L
Reviewed 25 March 2016 via mobile

By far the best hotel I have ever stayed in. Futuristic and quirky with friendly staff and a free drink. Checking in and out was simple and we had a choice of what room we wanted to stay in. Hotel was incredibly clean. Could not fault on anything.

1Thank Amber A
Tynemouth, United Kingdom
Reviewed 23 March 2016

Fantastic stay at the citizenM. A very cool, quirky hotel in a great location for sightseeing, shopping or business. The communal areas and comfortable with chic decor and a well stocked bar. The rooms are fairly small but adequate for a short break, the bed is enormous and super comfortable. The room is all controlled through an iPad (lighting, TV,...

Thank Paul C
citizenMichael, Assistant Hotel Manager at citizenM London Bankside, responded to this review

hey citizenPaul, thanks for the great review. glad you enjoyed your stay and weekend in the big smoke. safe travels, citizenMichael

County Cork, Ireland
Reviewed 21 March 2016

I'd been following the CitizenM concept for some time. As someone working in the Hotel business, I was excited to visit the Hotel finally and stay there on my recent trip to London. To say it exceeded my expectations is an understatement - everything worked like clockwork - from the friendly member of staff on check-in, to the excellent functionality...

1Thank PeterLoughnane
citizenMichael, Assistant Hotel Manager at citizenM London Bankside, responded to this review

hello citizenPeter wow, we are honoured to receive such an amazing review from you. when you focus each aspect of your business on delivering an exceptional guest experience for your people, we believe the impact will be as desired and more. can't wait to see you back here in London or any citizenM around the globe as we spread our...

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Staying in Southwark

Neighbourhood Profile
Even before the arrival of the instantly iconic Shard, the riverside scene in Southwark had moved well beyond any up-and-coming phase of development. For quite some time, locals and out-of-towners alike have loved browsing the boutiques of Bermondsey High Street, foraging through the bounteous stalls at centuries old foodie haven Borough Market, and flocking to the banks of the Thames to enjoy some of Britain's biggest attractions such as Tate Modern and Shakespeare's Globe. Despite Southwark's many popular draws, instant calm can be achieved easily by turning down almost any side street. For more urban buzz, a quick stroll across famed bridges like the pedestrianized Millennium Bridge or the ever photogenic Tower Bridge yields access to the very core of Central London. And with London Bridge Station as this neighbourhood's main transportation hub, getting across town (or to anywhere in England for that matter) is a relative breeze.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more   less 

Additional Information about citizenM London Bankside

Address: 20 Lavington Street, London SE1 0NZ, England
Region: United Kingdom > England > London > Southwark , London Bridge
Price Range: ₹ 11,201 - ₹ 17,578 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM London Bankside 4*
Number of rooms: 192
Reservation Options:
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Hotel Style:
#24 Family Hotel in London
#33 Business Hotel in London
#61 Romantic Hotel in London
#79 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from citizenM London Bankside staff and other travellers.
29 questions
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Questions? Get answers from citizenM London Bankside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose your own room/floor when checking in & mini-fridge is complimentary!”
 of 5 bubbles hoteltravelblogs_com, 5 Mar 2017 | Read review
“Ask for a quiet room when booking”
 of 5 bubbles admiral7, 25 Feb 2017 | Read review
“From ground floor to top, city view or other...you have options to suit your tastes”
  • Welcome to your room message on your in-room ipad
  • The pod with 'mood' lighting....you can change the colours with the in-room ipad
 of 5 bubbles SteveH870, 19 Feb 2017 | Read review
“Try one with outside view rather than the courtyard.”
 of 5 bubbles arshado, 12 Feb 2017 | Read review
“All the rooms are the same and well soundproofed so no clear advantage by location”
 of 5 bubbles davidtS6480RP, 31 Jan 2017 | Read review
5 of 5