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The Z Hotel Victoria

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The Z Hotel Victoria
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1,489 Reviews from our TripAdvisor Community

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Showing 1,000: English reviews
Reviewed 29 February 2016 via mobile

We only stayed at this hotel for 2 nights while we were in London. Although the room was tiny, everything else I could not fault. The hotel is close to everything which means we ended up walking everywhere we wanted to go. If you aren't big on walking, Victoria Station is just down the road. The breakfast was busy but...

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Helpful?
Thank Jasmine_Carroll
Alejandra P, Manager at The Z Hotel Victoria, responded to this review

Dear Guest, Thank you for your nice review. Indeed, our great locations allow walking everywhere which makes you save in transport and void crowds :-) We cannot wait to have you back All the best Alejandra Hotel Operations Manager

Manchester, England
Reviewed 26 February 2016

You can only judge on your own experience and it was difficult to fault anything about mine. Stayed Sunday night to be handy for the Gatwick Express, Victoria Station is just across the road, 2 minutes away. The room was smallish, but perfectly clean and adequate for a single, short stay traveller, good shower and lovely towels. Staff were great,...

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Thank Eastlands
Watsons Bay, New South Wales, Australia
Reviewed 25 February 2016

Fantastic location in a nicely done-up building that's very clean. However the room we stayed in was TINY (even by London standards). It also didn't have a window which l personally didn't like - I was pretty glad to get out of there when it was time to leave. Except for one staff member staff seemed rather apathetic ... even...

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Helpful?
Thank Stephanie S
Alejandra P, Manager at The Z Hotel Victoria, responded to this review

Dear Guest, Thank you for your feedback. I am not quite sure about the confusion of the staff you mentioned but maybe was a new starter as we had a couple on the past months. Please bear with us that it takes a while to get them fully trained. Could I recommend you a queen room as it is a...

Reviewed 23 February 2016 via mobile

Stayed here in January 2015 for a couple of nights whilst visiting London to celebrate our anniversary. We arrived a little before check-in and the reception staff were very welcoming and checked us into our room, where we found a card wishing us a happy anniversary and a box of chocolates which was a lovely touch!! The staff were always...

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Thank joa00020
Alejandra P, Manager at The Z Hotel Victoria, responded to this review

Dear Guest, It is lovely to see that you had a nice anniversary celebration with us and that you liked our little surprise :-) I totally agree with you, in my view, the windowless rooms are the cosiest ones and make you feel that you are not in central London. We look forward to seeing you next time. Warm Regards,...

Reviewed 22 February 2016 via mobile

The staff seriously need training in customer service. I will not using this hotel or recommending anyone stay here until the staff can learn to be polite or friendly! I used this hotel for business, after a few issues with the reservation the staff are not interested if there is an issue caused by them. Infact it's your own fault.

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Helpful?
Thank sugarlover12
Alejandra P, Manager at The Z Hotel Victoria, responded to this review

Dear Guest, I am sorry to hear that you did not find our staff helpful for your needs. We do provide them with constant training and customer service is one of our strongs points as Hotel. I am not sure what happened, but please do not hesitate to contact me directly if there is anything I can help you with....

Curitiba, PR
Reviewed 22 February 2016

I had a really nice stay at Z hotel. Staff were nice at all times. Location of the hotel is pretty convenient, just by the Victoria station. The cheese and wine free buffet every day from 5 to 8 pm is an excellent idea, I really enjoyed it! Low side points: no windows in the room. No phone in the...

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Thank Felippe R
Alejandra P, Manager at The Z Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to write us a review. I am happy that you enjoyed your stay and found the staff so nice at all times. Certainly, there is not phone in the rooms but we do have a phone in each corridor that contacts reception 24 hours. We would really love to welcoming you back...

Cardiff, United Kingdom
Reviewed 22 February 2016 via mobile

Stayed at the hotel for 2 nights. Staff were very friendly and couldn't do enough for you. Really nice complementary cheese and wine every evening. Our room was on the ground floor. The room was not overly spacious but suited us well as a base to explore London. However, we could hear the rumble of the tube every time it...

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Thank 40Bill
Alejandra P, Manager at The Z Hotel Victoria, responded to this review

Dear Guest, Thanks a lot for your feedback. It is really appreciated and constructive so allow us to improve. We do understand that the trains can be more perceptible for some people as being so close to Victoria station so maybe a higher floor would be more suitable for you next time. Please just let us know. We look forward...

Cleethorpes
Reviewed 22 February 2016

Unfortunately only a 1 night stay here but it was excellent. Spotlessly clean, very friendly welcoming and well trained staff who went out of their way to make the stay enjoyable. The cheese and wine was a real treat with excellent quality specialist British cheeses and breads plus great wines too. Had a superb breakfast too also with great selection...

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Thank travelgranny
Alejandra P, Manager at The Z Hotel Victoria, responded to this review

Dear Guest, It was an absolute pleasure to read your review. We do hope more to have the opportunity to welcoming you again at Z. Please do not hesitate to contact us if anything at all. See you soon Alejandra Hotel Operations Manager

Waterford, Ireland
Reviewed 22 February 2016

I stayed here with my boyfriend for 1 night in January 2016. We made a quick decision to come for one night only as flights from Ireland were extremely cheap. The hotel is quite small however, it is immaculately clean and the staff couldn't have been more welcoming or friendly. They accommodated us with an early check in, and the...

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Thank maaries2015
Alejandra P, Manager at The Z Hotel Victoria, responded to this review

Dear Guest, It is lovely to read your comments about our staff. I am so glad that they accommodated your needs accordingly and you made the most of your short trip. Please accept my little suggestion for a queen room on your next visit as for not a lot more, you will get a window and more space so will...

Reviewed 18 February 2016 via mobile

Stayed there for 5 nights from 12-17/2. The staff was very very friendly and helpful. Positively surprise with the complimentary cheese and wine every day from 17-20:00! Very clean rooms but extremely small with an even smaller bed! It's only a 2 minute walk from Victoria station. Will definitely stay there again!

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Thank Vassilis C
Alejandra P, Manager at The Z Hotel Victoria, responded to this review

Dear Guest, Thank you for sharing your review with the rest of travellers. it is so great to see that you will be back! See you soon Alejandra Hotel Operations Manager

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Staying in Belgravia

Neighbourhood Profile
Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Official Description (provided by the hotel)
At Z Victoria, we have designed a new class of hotel accommodation for guests looking for a 1-2 night stay in central London location - we call it compact luxury. Our room sizes start at 11m2 for a Double and increase to 14m2 for a Queen room. All rooms include the finest hand crafted beds, the latest Generation Samsung 40-inch LED Flat-screen TVs, en-suite shower rooms and complimentary Wi-Fi. ... more   less 

Additional Information about The Z Hotel Victoria

Address: 5 Lower Belgrave Street, London SW1W 0NR, England
Region: United Kingdom > England > London > Belgravia
Price Range: ₹ 7,647 - ₹ 13,856 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Z Hotel Victoria 3*
Number of rooms: 106
Reservation Options:
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Hotel Style:
#277 Romantic Hotel in London
#298 Business Hotel in London
#315 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Z Hotel Victoria staff and other travellers.
38 questions
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Questions? Get answers from The Z Hotel Victoria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I asked in advance for a quiet room and that is what it was.”
 of 5 bubbles Guest33, 15 Mar 2017 | Read review
“Make sure you take advantage of the free cheese and wine”
 of 5 bubbles greygoosed, 7 Mar 2017 | Read review
“Don't stay here.”
 of 5 bubbles johneP8633ED, 6 Mar 2017 | Read review
“Make sure to check whether you have a window or not”
  • Room from far right corner
 of 5 bubbles Aziza1982, 1 Mar 2017 | Read review
“Get a room with a window, rooms are not for the claustophobic!”
 of 5 bubbles linneq, 25 Feb 2017 | Read review
5 of 5