The Z Hotel Victoria
1,987 reviews
#445 of 1,159 Hotels in London
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5 Lower Belgrave Street, London SW1W 0NR England
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Room & Suite (166)
Dining (64)
About
#445 of 1,159 hotels in London
Location
Cleanliness
Service
Value
At Z Victoria, we have designed a new class of hotel accommodation for guests looking for a 1-2 night stay in central London location - we call it compact luxury. Our room sizes start at 11m2 for a Double and increase to 14m2 for a Queen room. All rooms include the finest hand crafted beds, the latest Generation Samsung 40-inch LED Flat-screen TVs, en-suite shower rooms and complimentary Wi-Fi.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Coffee shop
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Snack bar
Non-smoking hotel
Express check-in / check-out
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Room features
Air conditioning
Housekeeping
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish, Portuguese, Romanian
Location
Full view
100Great for walkers
Grade: 100 out of 100
207Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
Contact
5 Lower Belgrave Street, London SW1W 0NR England
Getting there
Hyde Park CornerUnderground12 min
KnightsbridgeUnderground15 min
1,987Reviews65Q+A100Room tips
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Popular mentions
Nice price, great location right by Victoria station, clean room, and extremely friendly and helpful desk staff. However.. the room was tiny, the lack of a window really gets to you, what they say about the aircon making loud restart noises is very true, and the (small) bed is rock hard! I didn’t sleep a wink!
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Date of stay: December 2020Trip type: Travelled on business
1 Helpful vote
Helpful
Hotel staff were friendly. Room rate very good and location perfect for our stay. We were asked if we wanted to pay £5 more for a bigger double room which we did but I'm not sure how much bigger it gave us, it was very small. The room was clean and came with one of the best showers we have experienced in London hotels, full pressure and a great working hairdryer ! The only surprise we had was not having a window in the room. It did make you feel a little claustrophobic and unable to gauge night or day...Next time we will make sure we are given a room with a window. Would stay again at this hotel if we were visiting that area of town again.
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Date of stay: October 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Lina Freitas, General Manager at The Z Hotel Victoria
Responded 26 Oct 2020
Dear APairOfShues Thank you very much for your review and for your recent stay with us . Our rooms are compact as it is designed for short stays however, we offer best quality at an affordable price located in the heart of London. We aim to provide an excellent customer service to our guests at all the times and I am delighted to know that our staff fixed the little issues very fast.. We would like to recommend to you next time you please consider our QN rooms as this will give you a little more space I truly hope to welcome you back at the Z Hotels and please remember to use the Members code. Kind Regards, Lina Freitas
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Not impressed with the service. Booked a room for a friends birthday. Unfortunately my friend is unwell and so best not to go of course!!! Spoke to the hotel who said because it was within 48 hours they would not help. I said I was happy just to move the date but this was a no. They said I could still come with my ill friend!!! Great for everyone else!!! I didn’t want a refund - just a bit of flexible with everything happening. The hotel is not full and the prices have infact dropped. Very bad service and didn’t even try to help. Lesson learnt
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Date of stay: March 2020Trip type: Travelled with friends
2 Helpful votes
Helpful
Response from Lina F, General Manager at The Z Hotel Victoria
Responded 23 Mar 2020
Dear Simon, Thank you for your email. Firstly i would like to mention that our guests and staff well being is our main priority during this uncertain and difficult period for everyone. I am really sorry if the team mentioned to you that you still could join us and honour your booking. As company we have been closely following updates and updating our policy accordingly every day to ensure that we treat fairly all our guests. In order to best access your situation could you please email me your booking information to Lina@thezhotels.com and i will personally investigate it and get back to you as soon as possible. Kind Regards, Lina Freitas
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We were meant to be staying here for our 10 year anniversary. We had booked train tickets, and theatre tickets too for our stay. Due to the Coronavirus pandemic we were forced to cancel our trip. This hotel refused to give us a refund?! Instead offering 50% off and trying to imply this was more than suitable given their rates are non refundable. I’m not sure they’ve seen the news and are aware the country AND WORLD is in crisis! They were in-personal, didn’t apologise and didn’t have any care. They also said they are only offering full refunds to customers from certain countries?! How is that fair? If you can’t travel, you can’t travel. End of. It makes NO DIFFERENCE where you come from. Although, I have since seen a review that someone else has had this problem and they are not from the UK? So now I think they are liars as well as greedy. I am so angry. If I could give 0 stars I would. I will never consider booking with Z Hotels again. I will also add that our train tickets and theatre tickets have been refunded in full. The government has also offered help to businesses during this difficult time so I don’t see any excuse they have for taking half of our money for a trip we cannot take. We’re out of pocket for trying to stay safe and healthy and this hotel does not care. Thanks for nothing…
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Date of stay: March 2020Trip type: Travelled as a couple
4 Helpful votes
Helpful
Response from Lina F, General Manager at The Z Hotel Victoria
Responded 23 Mar 2020
Dear Amy, Thank you for your review. I am really sorry to hear that the team has shown no empathy during the conversion. This is definitely a very difficult period for everyone and i just wanted to re-assure to you that we are doing our very best to be fair with all our guests and i am sorry if the wrong impression was passed. In order to follow up your request could you please kindly send me further information on the following email lina@thezhotels.com and i will personally follow it. Kind Regards, Lina Freitas
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on the web site the directions could say how close it is to Victoria train station, which is as you come out of Buckingham Palace Road it is right opposite on the left hand side of the road 2min but for safety you have to go up to the crossing then back down the rooms are small but very clean and every thing is there that you would need don't think it is really big enough for 2 people well my husband would not have liked it but I was very happy with it yes I would use z hotels again didn't have breakfast easy book in and easy check out
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Date of stay: March 2020
2 Helpful votes
Helpful
Response from Lina F, Front Office Manager at The Z Hotel Victoria
Responded 30 Mar 2020
Dear Gladys, Thank you for taking the time to review us on TripAdvisor. Prime location, lovely staff, comfort and cleanliness is out top priority here at Z Hotels and we are so happy to hear that you enjoyed your stay with us! We try to make our check in and out services as efficient as possible - we strongly believe that whatever little time you have to spend in this wonderful city, you should spend it exploring, and not stuck in reception. We are glad you found it easy 😊 Apologies, if you and your husband found our concept a tiny bit too small, however, as you mentioned, we use smart design to make sure that you will find everything you need here. However, we would like to recommend for your next visit to try and book one of our Queen rooms, as it is more spacious. We hope you had the chance to sign up for our membership programme to enjoy a discounted rates, as well as breakfast! We are looking forward to seeing you back here soon. Kind Regards, Simona Vasiliauskaite
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Here2TellU asked a question Oct 2019
ANAHEIM12 contributions3 helpful votes
Answer from BigTex
Nov 2019 |
My room had a queen and I didn’t book from a website unless I was sure i was getting a queen.
Kellsmyth asked a question Jul 2019
Ontario, Canada8 contributions
Answer from Dostan R.
Jul 2019 |
I am not sure to be honest. Hopefully, their website might have the information you need!
zaharenia S asked a question Jun 2019
2 contributions
Answer from discostu14
Jun 2019 |
At that time I think it takes you max. 25min; I have always taken an Uber for ca. 30 punds
Nicky A asked a question Apr 2019
Kimberley, South Africa36 contributions7 helpful votes
Answer from Michael W
Jul 2019 |
Yes, Victoria Station is wheelchair accessible.
Amy H asked a question Apr 2019
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whereswally_9 wrote a tip Feb 2020
Cape Town Central, South Africa69 contributions55 helpful votes
"They have internal rooms with no window, perhaps a room with a window would be less claustrophobic LOL"Read full review
alicegall2014 wrote a tip Jan 2020
Banchory, Scotland, United Kingdom9 contributions12 helpful votes
"some rooms do have a window"Read full review
grava wrote a tip Jan 2020
Blackburn, United Kingdom149 contributions139 helpful votes
"Ask for upper floor room"Read full review
vincec wrote a tip Nov 2019
shropshire198 contributions152 helpful votes
"Don’t plan to bring lots of luggage"Read full review
WestAussiechick7 wrote a tip Oct 2019
Perth, Australia63 contributions51 helpful votes
"This is a great place to stay for the solo traveler"Read full review
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PRICE RANGE
€ 72 - € 219 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonBelgravia
NUMBER OF ROOMS
106
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Claim Your Listing Frequently Asked Questions about The Z Hotel Victoria
Which popular attractions are close to The Z Hotel Victoria?
Nearby attractions include Billy Elliot The Musical (0.3 km), Royal Mews (0.4 km), and Wicked (0.2 km).
What are some of the property amenities at The Z Hotel Victoria?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
What food & drink options are available at The Z Hotel Victoria?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
What are some restaurants close to The Z Hotel Victoria?
Conveniently located restaurants include Etnacoffee, The Goring Dining Room, and Il Convivio.
Which languages are spoken by the staff at The Z Hotel Victoria?
The staff speaks multiple languages, including English, Spanish, Portuguese, and Romanian.
Are there any historical sites close to The Z Hotel Victoria?
Many travellers enjoy visiting Churchill War Rooms (1.4 km), Tower of London (5.0 km), and Houses of Parliament (1.5 km).
Is The Z Hotel Victoria accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.