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Holiday Inn London - West

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Holiday Inn London - West
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491 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - West
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Showing 351: English reviews
Reviewed 3 weeks ago via mobile

This hotel is a true sample of excellent hospitality! Lovely staff and spotless. Sandor is the most friendly and helpful person ever, so lovely . Everything about the hotel was excellent, it was clean, stylish, roomy with excellent service. ⭐️⭐️⭐️⭐️⭐️ stars

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Helpful?
1Thank Andreea Gianina M
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Andreea, Thank you kindly for taking the time to review your stay with us. Sandor is a great asset to the team and your feedback on his customer care is testimony to this. It is great to learn that you enjoyed your stay overall and I will pass your comments and thanks on to Sandor directly. Best regards Niall...

Barry, United Kingdom
Reviewed 3 weeks ago

I usually use the crown plaza in Ealing 7 to 8 times in the past , not any more this is by far the better all round hotel and a little less pricey . Sam on front of was excellent and the rest of the staff are a credit to the hotel ,from the room to the food all good...

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Helpful?
1Thank david w
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear David W, It is always lovely for us to have the chance to impress a new customer. We are very pleased that you had an enjoyable stay with us and that we exceeded expectation. We look forward to seeing you in March and delivering even better service again. Sam is a true legend of customer service in the Team...

Reviewed 3 weeks ago via mobile

I dined at the Holiday Inn twice and both times was welcomed warmly by Ivany Lo. He is professional, quick, and hospitable at all times. I watched as he juggled multiple guests with kindness and warmth. He's a hard worker and I think anyone should feel lucky to have him in their employment.

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Helpful?
1Thank Michelle F
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Michelle F, Thank you for taking the time to review your experience at Holiday Inn London West. Ivaylo is an integral member of our team and his consistent mentions in customer on this site and many others is a testament to this. In fact we are so pleased with his performance he has been promoted to supervisor at the...

Reviewed 3 weeks ago via mobile

Been in the hotel since the 24 of December it's clean close to the rail link and other businesses the car park is average the hotel is clean only. As point is breakfast but evening meals are spot and the waiters (i.e.) ivaylo is a gooden all the staff really are nice

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Helpful?
1Thank Chris B
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Mr Bennett, Thank you kindly for taking the time to review you stay. Happy New Year. we are glad you have enjoyed your stay and look forward to may more. I will be sure to pass on your comments and my thanks to Ivaylo. Best regards Niall

Victoria, Canada
Reviewed 3 weeks ago

We stayed for 3 nights in December and were super impressed with this hotel. Our Executive room 715 was quiet and very clean. It's a very short walk to the tube at North Acton and then only 20 mins. to Oxford Circus so a very good location. Exceptional and professional service by Amir and Kerri. We certainly recommend this hotel...

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Helpful?
1Thank hh9981
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Hchildred, (Christine H) What a lovely review, we are thrilled that you enjoyed your stay with us. I will be sure to pass on your kind comments and my thanks to Amir and Kerri. We hope to have the chance to welcome you back again soon. Best regards Niall

Lichfield, United Kingdom
Reviewed 3 weeks ago

We stayed for 2 nights over Christmas to visit family. We booked an Executive Room which was very well designed and spotless. Great breakfast buffet and 2 minutes walk to the tube and straight of the A40 so really convenient. Third time staying and always very friendly place. Lots of rail people staying for Christmas works. Big bonus is a...

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Helpful?
1Thank Nick S
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Nick S, They say the 3rd time is a charm! We are very pleased to learn that you have come to stay with us again and that once again the team met your expectation. In particular I will pass on your comments along with my thanks to Sam and Sandor. They have delivered once again. Best regards and we...

Ra'anana, Israel
Reviewed 3 weeks ago

the restaurant in the hotel is very bad!!! if you want to eat something going to other restaurants. The location of the hotel is far away from the center of London. The hotel is nice, the stuff are great and nice and everything it's okey. successful trip, Amit Arbiv

Review collected in partnership with handy
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Helpful?
Thank arbivamit
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. If you have any specific items we can learn from please do not hesitate to contact me directly. We hope...

Bournemouth, United Kingdom
Reviewed 4 weeks ago

I am a member of the IHG group and i have chosen to stay at Holiday inn London-West. When i have arrived to the hotel i was served by the receptionest and they did not have the type pf room i have booked and then Mr Sam has involved and has sorted out my problem without me feeling and provided...

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Helpful?
Thank AshOlayan
London, United Kingdom
Reviewed 4 weeks ago

I am an IHG member, for this hotel stay I didn't have my IHG membership card on me. Usually when I mention this the hotel will simply look up my details on their system. However this time, the person on check in could not be bothered to even look. This hotel was advertised to us as a five star, and...

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Helpful?
1Thank JmsnMary M
NiallWGM, Manager at Holiday Inn London - West, responded to this review

Dear JmsnMary M, Thank you for taking the time to convey your comments regarding your recent experience at Holiday Inn London-West. Firstly we appreciate your loyalty as an IHG member. We sincerely apologise for the lack of warmth you received in check-in and checkout from the receptionist, on regards to the £30.00 which was taken, this is a pre-authorisation which...

connecticut
Reviewed 5 weeks ago

Rode the tube from Heathrow with our Oyster card and arrived at the hotel in 40 minutes but had to do a few stairs on the way with the luggage. Neighborhood around the hotel is not kept up well as it is commercial warehouse space but hotel is only 1000 feet from the tube and there is a Tesco Express,...

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Helpful?
1Thank brdancer
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Brdancer, Thank you very much for the wonderful review. It is fantastic to read that so many of our team impressed you and made your stay a memorable one. We look forward to welcoming you back soon and I shall pass your thanks and kind words on to the team. Best regards Niall General Manager

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Amenities

Highlights
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Holiday Inn London-West. Discover a fantastic arrival experience at the Holiday Inn London - west with our new beautifully designed Open Lobby and stunning brand new Executive Rooms (including some with London skyline views). Our hotel is conveniently located between Heathrow Airport and the centre of London, with Park Royal, the largest business park in London, and Wembley Stadium just a few minutes' drive away. The shopping, business and entertainment areas of London are easily accessible by London Underground (North Acton tube station on Central Line is under five minute walk from the hotel). Book a room with us and you'll be guaranteeing a memorable stay experience. ... more   less 

Additional Information about Holiday Inn London - West

Address: 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
Region: United Kingdom > England > London
Price Range: ₹ 5,384 - ₹ 12,533 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - West 3*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, IHG and Booking.com so you can book your Holiday Inn London - West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Encore London West Hotel London
Ramada London
London Ramada
Hotel Style:
#230 Business Hotel in London
#368 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - West staff and other travellers.
17 questions
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Questions? Get answers from Holiday Inn London - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms are on the car park side”
 of 5 bubbles NickS251, 29 Dec 2016 | Read review
“please contact Sam for any problems”
 of 5 bubbles AshOlayan, 25 Dec 2016 | Read review
“Stay elsewhere.”
  • tatty room
 of 5 bubbles jmsnmarym, 24 Dec 2016 | Read review
“Upgrade to an Executive room as they are much nicer than the standard rooms and the price difference isn't that much.”
 of 5 bubbles bookera, 17 Dec 2016 | Read review
“Good value for a zone 2 London hotel”
 of 5 bubbles 180hishama, 28 Nov 2016 | Read review
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