Excellent first class service. Myself and a friend arrived at this hotel at around 12.30am this morning in need of a room after leaving Wimbledon tennis late. Having tried the Travelodge opposite where the staff were completely unhelpful after a booking mix up, they actually told us to go to the Holiday Inn. Wish we had tried this sooner as from the minute we entered, Daisy was polite, cheery and couldn’t of been more helpful. Along with Sergio who booked us in, they were so friendly and welcoming despite it being the early hours and we were in desperate need of some sleep! The two of them are a credit to your company and every hotel should have a Daisy and Sergio.
We stayed here 7 nights to travel all the sights of London. Right near train station with easy access to all the sights. Had back side of hotel, which was quiet. Breakfast was plentiful with many selections. Air conditioning worked wonderfully!!!staff were friendly and accommodating. Would stay here again next visit to London!
Staying here for sometime….Amazing Breakfast!! …Great service…Everyone was really helpful & Manal looked after very well… Our stay was very enjoyable throughout. Restaurant gets very busy at times but good selection of stuff in breakfast but lovely staff.
I don’t like giving 5 nor 1 stars as there is always something good and always something to improve, but this time i just could not justify taking a star off. Room was clean, staff excellent , polite and very helpful and location brilliant. We stayed during bank holidays and we were not aware of breakfast being served later than usual, As we had plans for a day we showed up downstairs exactly at 6.30 to find out restaurant is not open till 7. Staff seen our disappointing and a big of panic so they opened for us earlier !!! Breakfast was simple , but really good quality , better than in Alton Towers where overnight costs 3 time price of here. Kids loved it. Rooms again as expected, but more than ok for a short stay. Clean and comfortable. Loved the fact , there was a working mini fridge, hairdryer and iron. I know it’s a basic , but in many hotels this gadgets are not in working condition.Maybe only tiny minus is paying for parking £18 per 24 h and not enough channel On tv .…
In this hotel isolation does not exist at all. If a person walks along the corridor, it seems that he is a passage next to your bed. And if your windows in the hotel overlook the road-forget about sleep. Parking is £18 per day and they don't guarantee a spot.Do not recommended.
We stayed for 6 nights and 7 days. The stay was very enjoyable. The access for London City Centre was very easy from the underground station. Adriana, her service was really good and she was very friendly.
We where staying for 4 days and 3 nights and the room was not cleaned at all. The toilet would not flush sometimes. Also was the cough very hard and not comfortable. When we askes for an extra blanket we got one immediatly. Thats very nice. Last but not least, the airco and wifi worked well. Sorry holliday inn we are not coming back at your hotel.
We visited the Holiday Inn London West a couple of weeks ago. Being a Spire member, I have tried many London hotels. This time my usual hotels were not available, so gave this one a try. The hotel proved to be a great choice -- with welcoming and helpfull staff (thank you Victoria & Kais!), a spacy and well maintained room, lovely breakfast, and good proximity to the Central line North Acton tube. Will certainly add this hotel to my Holiday Inn hotels shortlist in London.
We were very happy with our stay at this hotel. Good sized room with a nice fold out double for the kids. Very clean. The breakfast was very good, loads of choice. The location is very good, easy to get to in the car and easy to get to central London on the tube. The staff and reception were very helpful and professional and we would definitely stay again.
As a pervious member of IHG family, it was very nice to stay in a native hotel. Everything was perfect in hotel, we liked the environment and friendly housekeeping. Mr Cajeton was very kind, humble person every hotel deserves a manager like him. Thanks for all staff! Definitely likely to choose.