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The Bentley London

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#266 of 1,086 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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The Bentley London
The Bentley London
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731 Reviews from our TripAdvisor Community

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Showing 682: English reviews
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Cardiff, United Kingdom
Reviewed 1 week ago

Booked through Virgin experience days for Champagne afternoon tea for 2, the hotel is beautiful & not too far from Harrods, we got a taxi but you could walk if you wanted to. We were greeted by a hostess who took our coats & sat us at our table, it was very quiet & peaceful. The afternoon tea was lovely...

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Helpful?
Thank Lydia H
Chiara V, Manager at The Bentley London, responded to this review

Dear Lydia H, thank you for your comments. I am delighted to read that your afternoon tea experience went well! We are all looking forward to welcoming you back in the near future. Best Wishes Chiara

Tyne Valley, Northumberland
Reviewed 1 week ago

We have stayed here on three occasions and will be back in the future. Hard to describe how The Bentley exudes an air of gentility and feels more like a smart club than a hotel. The bar in the basement is something else (in terms of hushed surroundings not jumping atmosphere). Recommended for relaxation.

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Helpful?
Thank TyneTourist
Chiara V, Manager at The Bentley London, responded to this review

Dear TyneTourist, thank you so much for your kind review. I am happy to hear that once again you enjoyed your stay at the Bentley! I am looking forward to welcoming you back soon. Warm Regards Chiara

Reviewed 1 week ago

We had a voucher for champagne afternoon tea given to us for Christmas. The dining room was lovely, however the arms of the chairs were fraying (not what you expect for 5 star) the cake stand we were presented with was wobbly, little things like this let the experience down, also the tea was made with tea bags, I would...

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Helpful?
Thank Traceyrymer
Chiara V, Manager at The Bentley London, responded to this review

Dear Traceyrymer, thank you for your feedback. I am happy to hear that our team was pleasant and you like the décor of the hotel. Please rest assured that I shared your comment with the relative departments and we are in the process of reviewing our offer. Once again thank you I hope to have the opportunity to welcome you...

Bucharest
Reviewed 2 weeks ago

Stayed here for 2 nights. The room was elegant as well as bathroom. high mattress of the bed makes is a little "royal" and found it very comfortable. The design of the room (junior suit) is with gold touch, baroque and rococo style. Breakfast was Ok but I was expecting more for such hotel. The room seems to me humid...

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Helpful?
1Thank Maia0909
Chiara V, Manager at The Bentley London, responded to this review

Dear Maia0909, thank you for taking the time to post your review. I am happy to hear that you like our hotel, but disappointed that we in some way did not meet your expectations. Should you decide to give us another chance please do not hesuitate to contact me directly at Chiara.vierchowod@thebentley-hotel.com and I will personally organise your reservation and...

Stavanger, Rogaland, Norway
Reviewed 2 weeks ago

Stayed for a night, had a spacious room, nice sized bathroom with fantastic bathrobes. Breakfast was not included, so we had to pay a lot extra for that thinking it would be amazing. It was not. With a pricy breakfast like that, they really have to improve it. For now I would reccomend visiting one of the restaurants around the...

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Helpful?
1Thank Torunn T
Chiara V, Manager at The Bentley London, responded to this review

Dear Torunn T, thank you for feedback. I am happy to read that you enjoyed the room amenities and loved the bathrobes! Please rest assure that your breakfast comments have been passed to the relative department. Thank you once again for choosing the Bentley London. I am looking forward to welcoming you back in the near future. Best Regards Chiara

Cambridge, United Kingdom
Reviewed 3 weeks ago

This hotel charges you for items you have not had or used - having stayed overnight in a superior room and paid for an expensive spa treatment and invited friends to have lunch here - all of which was very good by the way - this hotel then emailed me to say they had charged me for using the mini...

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Helpful?
1Thank pat n
Chiara V, Manager at The Bentley London, responded to this review

Dear Pat n, thank you for taking the time to post your feedback. I am sorry to hear that you were disappointed by your experience here at The Bentley. We just finished our internal investigation and I can reconfirm that your card was refunded on the 10th of February 2017 for the disputed amount and the receipt emailed to the...

Chicago, Illinois
Reviewed 3 weeks ago

The Bentley Hotel in itself is a nice hotel but their management is simply dishonest. This is my first negative review and really more to make potential travelers aware of this shady hotel. I booked my trip thru Orbitz and paid for a King Supreme room or 4 nights. When I arrived I inquired about an upgrade one level up...

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Helpful?
3Thank BigCamps
Chiara V, Manager at The Bentley London, responded to this review

Dear BigCamps, Thank you for sharing your thoughts on TripAdvisor. Please accept my sincere apologies for the confusion and misunderstanding. For the past few weeks I’ve been trying to contact you via telephone in order to clarify all grey areas. Unfortunately, somehow, I wasn’t able to reach you, it would be great if you could get back to me at...

Midlands, UK
Reviewed 3 weeks ago via mobile

We went for an evening meal. The staff are very friendly, attentive and very kind. The good was absolutely gorgeous. It was quiet but I loved that fact. The hotel looks stunning, the decoration is decadent and I would love to stay there. Thank you for a lovely evening.

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Helpful?
Thank JL4508
Chiara V, Manager at The Bentley London, responded to this review

Dear JL4508, Thank you so much for your kind feedback! I am truly happy to read that all went well! Should you decide to come and stay with us for a night or longer please do not hesitate to contact me directly at Chiara.Vierchowod@thebentley-hotel.com, I will organise your booking and make sure you have a memorable experience. Thank you once...

Watford
Reviewed 12 February 2017 via mobile

Went for a meal with hubby for a belated birthday gift from friend food was very tasty although the chocolate fondant was served to me collapsed. Having seen the ones served next table i could tell. Lovely big glass of champayne. Beautiful reception area. Smaller hotel which is lovely furniture is lovely from a distance but yes frayed close up....

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Helpful?
Thank DawnDancer
Chiara V, Manager at The Bentley London, responded to this review

Dear DawnDancer, thank you for your comments. I am happy to read that you enjoyed your meal and the chocolate fondant. Please rest assure that all your feedback have been passed to the restaurant manager. I hope to see you soon again at the Bentley Hotel. Thank you once again Kind Regards Chiara

London, United Kingdom
Reviewed 11 February 2017 via mobile

We were really looking forward to afternoon tea here but sadly it was not great. The tea itself was not hot and then our food was given to another table which meant a long wait. The champagne was lovely and a generous glass though. Sandwiches were ok, scones good but not enough jam (asked for more and a long wait)....

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Helpful?
2Thank claire h
Chiara V, Manager at The Bentley London, responded to this review

Dear claire h, thank you for taking the time to post your feedback. I am sorry to read that we did not meet your expectations. Please rest assure that I passed your comments to the relative departments. Should you decide to give us another chance please feel free to contact me directly at Chiara.Vierchowod@thebentley-hotel.com and I will organise the reservation...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
Peridot
Peridot
Cuisines: British, European
1880 at The Bentley Kempinski
1880 at The Bentley Kempinski
Cuisines: French, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Bentley London is located in Central London. Our combination of delightful Deluxe bedrooms & Suites provide guests with a luxurious choice for their residential requirements. ... more   less 

Additional Information about The Bentley London

Address: 27-33 Harrington Gardens, London SW7 4JX, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Price Range: ₹ 14,649 - ₹ 24,524 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bentley London 5*
Number of rooms: 64
Reservation Options:
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Also Known As:
The Bentley Hotel London
Hilton International London
Hotel Style:
#54 Spa Hotel in London
#89 Business Hotel in London
#182 Romantic Hotel in London
#198 Luxury Hotel in London
#368 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Bentley London staff and other travellers.
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Questions? Get answers from The Bentley London staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms at the back of the hotel overlook quite neighbouring gardens”
 of 5 bubbles TyneTourist, 13 Mar 2017 | Read review
“We only stayed for afternoon tea”
 of 5 bubbles mariaalmeida186338, 2 Feb 2017 | Read review
“The better rooms are worth the extra money.”
 of 5 bubbles JJV60, 11 Jan 2017 | Read review
“We stayed on last Saturday night on the 7th floor in room 712 it was so quite no street noise.”
 of 5 bubbles oldheadmichael, 28 Nov 2016 | Read review
“We had the cheapest double and it was still an awesome experience”
 of 5 bubbles joannew2014, 15 Nov 2016 | Read review
5 of 5