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DoubleTree by Hilton Hotel London ExCel

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#233 of 1,078 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London ExCel
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516 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London ExCel
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Showing 476: English reviews
Southampton, United Kingdom
Level Contributor
166 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 13 February 2016 via mobile

I've been staying at this hotel, which used to be Ramada couple of days every week for the last 6 months. I must say that it is better than before. The staff is extremely helpful and courteous, room always clean. I haven't been to the new restaurant for dinner but their breakfast is pretty good. Overall, very happy with the... More 

Helpful?
Thank Mkris9
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Mkris9 a 5 Star review from a long term regular guest, is simply the highest endorsement we can receive! Thank you so very much for your kind words, they meant so much to the team. I do hope to meet you on your next visit, as the new GM of DoubleTree by Hilton London ExCel, I like to meet... More 

Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 February 2016 via mobile

Really gorgeous hotel, has Evetything you want and need. Fantastic views which ever way your room faces. London city airport, excel and DLR are all within walking distance. Only slight negative is that there are no eateries near by, only a slight niggle but if you're here for pleasure im sure you won't mind. Thank you Doubletree Hilton!

Helpful?
Thank Aaron S
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Aaron S No we need to thank you, for your wonderful review. We are so pleased you enjoyed your stay and especially that you then wrote a review. Its always appreciated when our guests take the time to give feedback. Thank you so very much. Kindest Regards Mike Mason-Shaw General Manager More 

High Wycombe, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 February 2016

I have stayed here a few times, the Doubletreeideally located on the river in Canary Wharf with a very regular complimentary river "taxi" service. Large hotel, exec lounge, clean rooms and a local pub !

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank GoldJack
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear GoldJack Thank you for such a wonderful endorsement of our brand. Wishing you well and we hope you have a great week. Kindest Regards Mike Mason-Shaw General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 February 2016

This hotel is well suited for a one night stay. We were heading to the FA Cup 4th Round Replay. We walked from the hotel to the stadium, and although it wasn't the nicest of walks it was manageable. The DLR is close and so you can get in to central London fairly quickly. Rooms are basic, beds are comfy... More 

Helpful?
1 Thank Amber M
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Amber M We would like to thank you for your feedback of your recent stay with DoubleTree by Hilton London ExCel and especially pleased that you found the hotel convenient for the FA Cup replay. We wish you all the best for the future and thank you for choosing DoubleTree for your stay when visiting London. Kindest Regards Mike... More 

Traiskirchen, Niederosterreich, Austria
Level Contributor
111 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 February 2016

It used to be Ramada and now, after renovation, it seems to be better although there wasn't that much done. As always, little things can make a big difference, so if it will continue that way, it will be better yet next time :) Restaurnat menu has improved, bar also. Free wifi and spaciour rooms (in my case it looked... More 

Helpful?
Thank MrRommie
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear MrRommie Thank you for choosing DoubleTree by Hilton ExCel for one of your recent visits to London, we appreciate all feedback from our guests and especially regular guests of the hotel, new and old. Thank you for the feedback on our restaurant quality, our food and beverages are a key focus of our brand, and we will be innovating... More 

Chatteris, United Kingdom
1 review
Reviewed 8 February 2016

The hotel was clean and of very high standard, however, the breakfast was not what I expected from the Hilton, as I've stayed at the Hilton on many occasions. Not sure if the Doubletree breakfast standard is lower to that of the Hilton. I enjoyed my room.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kim K
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Kim K Thank you for your 5 Star rating, it was greatly received from all of us at DoubleTree by Hilton London ExCel! I would also like to thank you for your comments regarding breakfast, this was and is an area that the team have vastly improved upon since your visit and I would love to seek your opinion... More 

Dublin Ireland
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 8 February 2016

Hotel was undergoing a major refit... new carpets furniture in some rooms. Having stayed in Ramada it needed it. However with no contact from hotel on name change nor prior warning on mess it was a bit off putting. At 250pounds a night i was not that happy and so complained. Resolution was to add hilton honor points.... hopefully it... More 

Helpful?
2 Thank evolutionaryGuy
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear EvolutionaryGuy Thank you for your feedback, and overall positive review. I would however like to apologise for any inconvenience you may have felt as the hotel changed brand and was renovated to our high Hilton standards. I am confident that you would find your stay for BETT 2017 very mush improved, and we hope you choose us once again... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 February 2016

Nice and clean hotel, next to London City Airport and Excel Venue which remain walking distance. Nice rooms and very good english breakfast. Personnel are very nice also, they receive you with a warm welcome.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 597miriamd
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear 597miriamd Thanks for your feedback and for personally writing your review, we thank you very much for taking your own personal time to do so, and we are pleased that you enjoyed your recent stay. Kindest Regards Mike Mason-Shaw General Manager More 

Coventry, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2016

We enjoyed our stay as it was very convenient for Docklands and Xcel side of London. The rooms were comfortable and well furnished, great shower and the complimentary bottled water was a nice touch. Good and plentiful choice at breakfast made good start to our day. Thanks!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 0342Jack
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi 0324Jack We are so pleased that you enjoyed your recent stay to our hotel. The small details are what DoubleTree are renowned for and we appreciate wholeheartedly when our guests take the time to say thanks. Your feedback certainly was appreciated, and we hope to see you again very soon. Kindest Regards Mike Mason-Shaw General Manager More 

Waterford, Ireland
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 31 January 2016 via mobile

The reception staff are effecient but cold unfriendly and unhelpful. Our room was so small we had to manoeuvre our way around by climbing the beds. There was one double and a roll away single cramed in. The view from our room was fine nothing spectacular. The bathroom was clean. The selection of toiletries were good. We stayed for two... More 

Helpful?
2 Thank Bebhinn3
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Bebinn3 I am so very sorry that you found our hotel anything but to the high standards we strive for, and we respect your feedback. The hotel offers many room types including large spacious suites, deluxe rooms and standard rooms, if we had only known your felt the room was not to your liking I would be confident my... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: ₹ 7,061 - ₹ 21,785 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#173 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
35 questions
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warwickshire
over a year ago
berkshire
3 months ago
County Wexford, Ireland
5 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“spacious room!”
 of 5 bubbles Servicevill, 11 Nov 2016 | Read review
“my room view was the parking lot, I'm sure there are better viewed rooms, may be you can ask for it”
 of 5 bubbles Bluevesna, 4 Nov 2016 | Read review
“Ask for a room overlooking the water.”
 of 5 bubbles , 1 Nov 2016 | Read review
“we were on the 6th floor Hilton Hon.looking out to the airport , bit pricey but worth it”
 of 5 bubbles susanfA1569AP, 19 Oct 2016 | Read review
“High floor overlooking the River Thames”
 of 5 bubbles russelle791, 14 Oct 2016 | Read review
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