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DoubleTree by Hilton Hotel London ExCel

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#256 of 1,089 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London ExCel
DoubleTree by Hilton Hotel London ExCel
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678 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London ExCel
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Showing 619: English reviews
Reviewed 23 May 2016

Perfect location for a conference at the Excel, this Doubletree was previously a Ramada and has undergone an extensive renovation. The room was spacious, modern and a view out over the water. Breakfast in the Restaurant was much better than under the previous Brand and would stay again.

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Helpful?
Thank guy o
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear guy o Thank you very much for taking the time to write a review of your recent stay, especially given you have stayed with us prior to our full refurbishment and rebrand. It was very nice to know that you felt our new hotel was much improved upon your previous stay when the hotel was a Ramada, and I...

Reviewed 20 May 2016

The hotel is right next to the ExCel. The room was just as you`d expect from this brand, with a special note on the fresh linen smell. What made the experience was the wonderfully friendly and attentive service from Hichem and his team in the restaurant. The welsh rarebit red mullet was fabulous. Thank you all!

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Thank Deborah S
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Deborah S Thank you so very much for your excellent review of your stay at DoubleTree by Hilton London ExCel. We are so very happy that you enjoyed the comfort and freshness of your room, for all of us at DoubleTree it's the little things that mean so much. However I have to say a personal thank you to...

Reviewed 19 May 2016 via mobile

Me and my partner decided to have a spontaneous trip to London so we came across the hotel and decided to book. When we arrived at the hotel we were greeted with a friendly smile by the receptionist. We checked in without a problem and we were given a warm cookie each. We didn't have a room with a view...

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Thank AmyMear
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear AmyMear Wow thank you for your 5 Star review! It is always so special to all of our team when we receive a review from a new regular guest. We are so glad that you enjoyed your spontaneous trip to London and chose our hotel. Especially pleased you enjoyed our cookie welcome and had a great nights sleep. Hope...

Bury St Edmunds, United Kingdom
Reviewed 18 May 2016

Very comfortable hotel in a good location. £79 for one night which included free parking compared to £195 at the Tower Bridge sister hotel with no parking!!! Thanks to Arienna on reception who was very helpful

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Thank David R
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear David R, A perfect score of 5, what more can we ask for! We were so pleased to read that you found your stay very comfortable, and took advantage of one of our advance purchase rates, we always believe in offering the very best value for money for all our guests. I will be sure to also pass on...

Nottinghamshire, United Kingdom
Reviewed 17 May 2016

Great hotel, clean, welcoming and friendly. Excellent location for DLR, into city. Had drinks in the bar which were reasonably priced although breakfast was expensive. Rooms were clean and we'll equipped. Would defiantly recommend and will be using this hotel again.

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Thank Andrea M
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Andrea M Thank you for such a nice review of your stay with DoubleTree by Hilton London ExCel, and than you for your recommendation! Its excellent to know we have a new regular guest in the making. We were very pleased that you enjoyed your recent stay and took full advantage of our location and DLR into the city....

Wallingford, United Kingdom
Reviewed 17 May 2016

We had a large corporate booking at this hotel in March 2016 and we experienced some issues with the hot water - some guests had no water at all and others just had cold water. We contacted the hotel after the event to make them aware of this and they quickly agreed to give us a refund for 50% for...

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Thank bor2n
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Bor2n Thank you for your feedback of your recent stay and experience with DoubleTree by Hilton London Excel. I understand that you have been liaising with my senior operations team on the issues surrounding your stay, and the unfortunate situation some of your party experienced with a lack of hot water on one of the mornings. This was a...

Ipswich, England, United Kingdom
Reviewed 16 May 2016

We stayed here for a family weekend in London - the rate was very reasonable as there was nothing on at Excel at the time. (Its right next to City Airport, but we didn't hear any planes - I'm not sure if that's because they don't fly at weekends, or the windows are really good!) Its a 3 minute walk...

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Thank Maggie D
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Maggie D You have made my teams day with your 5 Star review! Thank you so very much. It is always so heart warming for me and my team to know that we have been able to welcome our guests and ensure that you have the break away you were looking for. It was also very nice to know...

Woodbridge, United Kingdom
Reviewed 16 May 2016 via mobile

We stayed one night because we were visiting the Aquatics Centre at the Olympic Park. The staff were very friendly and the room was a good size, very clean and well equipped. The bed was very comfy and it was quiet, no noise from the airport. The buffet breakfast was excellent, great coffee and plenty of choice with good service....

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Thank NicolaJB67
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear NicolaJB67, A 5 Star review of your stay, has certainly brought a very big smile to mine and my teams faces this morning when we reviewed your feedback. We were so pleased that you enjoyed our hospitality, and especially pleased that you took advantage of our close proximity to Stratford when you were visiting the Aquatics Centre at the...

Birmingham, United Kingdom
Reviewed 16 May 2016 via mobile

We stayed in this hotel for an overnight stay as we needed to be close by the ExCel - it's ideal if you need access to the Docklands area. Central London is also easily accessible via the DLR and only 20mins away. The hotel/room was lovely! Decorated and furnished to a high standard. Thrilled to find a bed topper on...

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Thank Lucypeigh0511
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Lucypeigh0511 Thank you for the review, and for your great feedback. Feedback and listening to our guests is so important to ensure we can always strive to continually improve our services and products for all future guests, so I very much appreciated that you gave your valuable time to write your review for us. I was very pleased that...

keighley
Reviewed 16 May 2016

Comfortable experience easy for excel Canary Wharf and the O2. A little far out from central London, but train service is ok and gets you there in 30 mins. The breakfast is varied and of excellent quality .

Review collected in partnership with DoubleTree by Hilton
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Thank K9272AWneil
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear K9272AWneil With a 5 Star review, what more can I or my team ask for. Thank you so very much for your recommendation. I was glad you enjoyed our proximity to the O2 and Canary Wharf, and was also pleased that you enjoyed our breakfast. I wasn't sure if you stayed with us midweek or weekend, but I did...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: ₹ 8,018 - ₹ 31,663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#192 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
42 questions
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warwickshire
over a year ago
berkshire
7 months ago
County Wexford, Ireland
9 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra for a water view, it's lovely.”
 of 5 bubbles garygeorge3, 14 Mar 2017 | Read review
“From near hotel its easy to get the docklands railway that leads to the tube and rest of London..”
 of 5 bubbles glassmen007, 13 Mar 2017 | Read review
“Maybe over the water- however we faced the run way but heard no noise”
 of 5 bubbles NitaDorsetUK, 13 Mar 2017 | Read review
“Good for free parking, but first come basis, limited spaces”
 of 5 bubbles keithr277, 1 Mar 2017 | Read review
“Ask for the largest room available”
 of 5 bubbles TJanzen, 11 Feb 2017 | Read review
5 of 5