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DoubleTree by Hilton Hotel London ExCel

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#256 of 1,087 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London ExCel
DoubleTree by Hilton Hotel London ExCel
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635 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London ExCel
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Showing 578: English reviews
Newport, United Kingdom
Reviewed 9 May 2016

Stayed for one night which was great. The staff were very helpful throughout. Great experience. We ate in the bar following a long drive, the food was really nice and the bar was very comfortable. Would recommend.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Belinda T
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Belinda T Thank you for your recommendation and personal review its so very nice for all the team to know how much our guests enjoy our hotel and hospitality. Hope we can welcome you again in the future Kindest Regards Mike Mason-Shaw General Manager

Oxted, United Kingdom
Reviewed 9 May 2016

We recently stayed for one night at the weekend. Hotel is lovely, welcoming staff (you even get a warm cookie on check-in which is a nice touch), the room was spacious and clean. The only annoyance is the heater/air conditioning fan was running constantly and could not be switched off. Breakfast was buffet-style and had everything you could want or...

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Helpful?
Thank Chris B
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Chris B Thank you for taking the time to write a review of your recent stay. It was so good to know how much you enjoyed your stay, and especially the warm cookie welcome. Additionally it is always pleasing for myself and my team when we know we have made a regular guest of the future. Parking is limited,...

Cwmbran, United Kingdom
Reviewed 9 May 2016

Perfect for the excel centre. Great riverfront view from the room & the close proximity of the airport did not affect our stay. Staff helpful & courteous. Room were to a high standard & would definitely stay again

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Nannu1961
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Nannu1961 Thank you for taking your own time to write a review of your recent stay with us, ity is very rewarding to know how much you enjoyed your time with us, and we certainly thank you for your recommendation. In the future we hope we may welcome you again. Kindest Regards Mike Mason-Shaw General Manager

Cornhill-on-Tweed, United Kingdom
Reviewed 8 May 2016

As a Hilton Honors member I was given a discount and after booking an option to upgrade to a suite which we took,l requested a room on a high floor which we were given.The suite was great,the views wonderful.The furniture needed a bit of an upgrade which the hotel is doing but the room position was far more important. It...

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Helpful?
1Thank michelemckeown
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear michelemckeown Thank you so very much for your 5 Star review of your recent stay with DoubleTree by Hilton London Excel. We are so pleased that you found the Hilton Honors digital check-in to your liking, we think it is a great new initiative for our clients, so we was very pleased you found the options to upgrade and...

Luxembourg City, Luxembourg
Reviewed 8 May 2016

Clean spacious rooms with good beds and TV. Generally the service was okay, but it was a bit frustrating to find the advertised hotel parking consists of approx. 20 parking spaces, which was obviously full at our arrival at 6pm. Unfortunately this is typical for London hotels. What I hadn't expected at all though, was the lack of an in-room...

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Helpful?
Thank tjanum
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Tjanum Thank you for your review of your recent stay, and for taking the time to provide feedback. I was sorry to read that you felt we haven't adequately described our parking provision for our clients, the hotel has 40 free spaces, which we do advertise on our own website, however I will reach out to our head office...

Reviewed 8 May 2016

Excellent hotel, prime location for City airport, which is just a walk away. Good bar and menu reasonably priced. Excellent room. Will stay again. Great standard in Double Trees Hotels. Beats competitors.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank davidbP2167RL
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear davidbP2167RL It is so nice to read how much you enjoyed your recent stay, and our location close to London City Airport. And that our hotel ticked all the right boxes to make your stay as pleasant as possible, the little things mean a great deal to our team at DoubleTree by Hilton, and it is so nice to...

West Sussex
Reviewed 8 May 2016

Excellent location giving easy access to the O2 and London City Airport. The room was clean, the bed was very comfortable. We thought the breakfast was expensive so we chose a small cafe close to the hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sandy W
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Sandy W Thank you for your review of your recent stay whilst visiting the O2. I was so pleased that you found our hotel bedrooms clean and comfortable for that good nights sleep. I was sorry to hear you felt that our breakfast was expensive, we do offer an a la carte menu individually priced, and our buffet for...

Northampton
Reviewed 8 May 2016

Lovely food but not much choice Hotel positioned in lovely area , plenty of parking spaces and it was just so nice to have a walk down the river bank next to Excel centre! It was lovely stay! Thank you!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 206lucynab
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear 206lucynab Thank you for your recommendation and thank you following your recent stay, with our hotel and team, it was so good to read that you enjoyed your time with us, and that you thoroughly enjoyed our location on the banks of the Victoria Dock. It was our pleasure to welcome you to our hotel and hope to see...

Reading, United Kingdom
Reviewed 7 May 2016 via mobile

Booked a room for my parents for their birthdays so they could visit the Grand Designs show. Not only was the check in process slow with way too many people crowding reception, they were told to pay upon check in despite requesting payment to be taken from my card. Won't book here again for either personal or business. Wanted to...

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Helpful?
1Thank mzeew90
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear mzeew90 Thank you for the review of your parents stay for the Grand Designs show. I was sorry to read that your request that you pay in advance of your parents stay was not relayed to my hotel team. Therefore, and as we have very limited information it has not been possible for me to follow-up your concerns, check...

Canterbury, United Kingdom
Reviewed 7 May 2016

Well designed modern comfortable hotel within walking distance of Excel. Had the fortunate experience of staying at the Double Tree by Hilton in first week of May 2016 greeted by polite smiling receptionist smooth booking in process and offered a delicious warm cookie, what a nice touch. Proceeded to a comfortable, quiet clean room with large flat screen TV ....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Trevor C
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Trevor C Thank you for choosing DoubleTree by Hilton London ExCel for your recent business stay, it is so very nice to know how much you enjoyed your time at the hotel, and even nicer too that you recognised the hospitality from the team. We certainly hope you may consider staying with us again in the future should you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: ₹ 7,022 - ₹ 24,826 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#191 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
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warwickshire
over a year ago
berkshire
6 months ago
County Wexford, Ireland
8 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the largest room available”
 of 5 bubbles TJanzen, 11 Feb 2017 | Read review
“If you are a Hilton Honours member you get a room on 5th and 6th floor which offers a nice view of the docks.”
 of 5 bubbles maggiemay65, 30 Jan 2017 | Read review
“Hilton Honours Member Rooms are good”
 of 5 bubbles dalton84, 26 Jan 2017 | Read review
“We were room 425 - which didn't have a view of the docks but (rather disappointingly) of the DLR!”
 of 5 bubbles EdBridges, 23 Jan 2017 | Read review
“Ask for a waters view”
 of 5 bubbles Jimbob1393, 4 Jan 2017 | Read review
5 of 5