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DoubleTree by Hilton Hotel London ExCel

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#254 of 1,089 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London ExCel
DoubleTree by Hilton Hotel London ExCel
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679 Reviews from our TripAdvisor Community

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Showing 620: English reviews
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Reviewed 2 days ago NEWvia mobile

We / I always use Hilton hotels where we can and have never had the need to complain. Always guaranteed a friendly welcome and excellent service. Sadly, not in this instance. We checked in late after a 3 hour drive from Wales to be met by a surly, bordering on rude receptionist. After loitering for what seemed like an age,...

Thank EmmaJanDuffy
London, United Kingdom
Reviewed 27 October 2016

This is a very good hotel. I stayed here with my partner for a long weekend, the reception staff were friendly & efficient. The hotel is well appointed & decorated, This hotel is ideally situated for the airport or a trip to the O2 or the West End, the nearest station is the Dockland Light Railway (DLR) Prince Regent station...

1Thank Fletch238
About Hotel's Favourite Review
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Fletch238 Thank you so very much for taking your own time to write such a heartfelt review of your recent stay, my team and I always appreciate feedback and it was very nice to know how much you liked your recent stay. The little things mean a great deal to all of the team, and our mission is to...

Dublin, Ireland
Reviewed 5 days ago NEWvia mobile

I attended a recent conference at the Excel Conference Centre in London Docklands and booked this hotel because of its close proximity. This is a good hotel. Excellent staff. Great breakfast and nice bar area to relax. There is also a gym on-site but I didn't frequent so cannot comment. It basically has everything that you need. It is also...

Thank Serial-Diner
Reviewed 5 days ago NEW

Stayed here on nights before and after flights into London City Airport. The hotel is convenient for that purpose, and indeed if you have time it is just over 15 minutes walk to the Airport, and very near the Prince Regent DLR station. The rooms I'd describe as better than functional - certainly I slept well on both nights, but...

Thank Hiraethog
Reviewed 6 days ago NEWvia mobile

The hotel is conveniently located near the excel and dlr next to the dock. Features a nice spacious bar and restaurant. Rooms could be refurbished to the latest standards but ok for sleeping. Only attention point is staff behaviour at breakfast, should be more client orient and not refer you time after time to another staff member for coffee, seating,...

Thank Steven P
Bangor, Northern Ireland, United Kingdom
Reviewed 1 week ago via mobile

Opting for this property during a business trip to the IFE at Excel, I was reminded why I book and stay Hilton. as a gold member my party enjoyed room upgrades including a fabulous suite, and deluxe twin river view room. As with every DT I have stayed at, room and suites more than spacious, comfortable, and functional in terms...

Thank David H
Leamington Spa, United Kingdom
Reviewed 1 week ago

Me and my friends stay in this hotel last saturday. We came to London to watch UFC. Staff on the bar very friendly especially Eszter, Preslava and Samantha. All was great until next morning we went for a breakfast and after we want drink like a coke, beer or anything else to drink but two indian employees they refused and...

Thank Przemek1985
Reigate, United Kingdom
Reviewed 1 week ago

I've stayed here a few times on business locally. Its an oddly set out building, with one set of lifts only accessible by walking through the restaurant - must be very distracting for diners? The rooms are all modern and quiet, despite the airport on one side, and DLR on another. Oh and nice toiletries in the bathroom, Crabtree and...

Thank banstead
Daventry, United Kingdom
Reviewed 1 week ago

Stayed at the Double Tree by Hilton for work. I was working on a stand at the ExCel exhhibition Centre and the Hilton was excellent for Value and Location. This is very much a business hotel with a lot of traffic from the City Airport Close by. the hotel is easy to locate a short taxi ride from the airport...

Thank Ajayloulou
Greater London, United Kingdom
Reviewed 1 week ago

I stayed they before the change the name and did not like the way they did their customer service. now, what a change staff is so welcoming and happy to help. breakfast is good but not cheap the view of the river Thames is so nice

Thank Pete D

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: ₹ 7,997 - ₹ 31,582 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#191 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
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over a year ago
7 months ago
County Wexford, Ireland
9 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra for a water view, it's lovely.”
 of 5 bubbles garygeorge3, 14 Mar 2017 | Read review
“From near hotel its easy to get the docklands railway that leads to the tube and rest of London..”
 of 5 bubbles glassmen007, 13 Mar 2017 | Read review
“Maybe over the water- however we faced the run way but heard no noise”
 of 5 bubbles NitaDorsetUK, 13 Mar 2017 | Read review
“Good for free parking, but first come basis, limited spaces”
 of 5 bubbles keithr277, 1 Mar 2017 | Read review
“Ask for the largest room available”
 of 5 bubbles TJanzen, 11 Feb 2017 | Read review
5 of 5