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Crowne Plaza London - Docklands

Hotels.comUS$ 103*
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#333 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Crowne Plaza London - Docklands
Crowne Plaza London - Docklands
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1,799 Reviews from our TripAdvisor Community

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Showing 1,693: English reviews
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Steyning
Reviewed yesterday NEW

I had my Motorcycle stolen on my first night of 4 there. It was in their car park right outside the back entrance in what was suppose to be a secure parking area. Staff were so unsupported and not that helpful or showed any real concern. It was only 10 months old & my pride & joy so I was...

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Helpful?
Thank KALSheene
Plymouth, United Kingdom
Reviewed 2 days ago NEW

We stayed here for the London Marathon (2 adults and 6 yo son) and what a pleasure it was, the staff our very passionate and the customer service is reflective of that. Everyone went the extra mile and made us feel welcome and gave advice on tube travel for what was a busy weekend. The room was spotless and facilities...

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Helpful?
Thank Jamie P
Colchester, United Kingdom
Reviewed 3 days ago NEW

We booked in at this hotel as we were going to see a show at the O2 and needed an overnight stay. From check in to check out everything was faultless. Special thanks must go to Samantha the Hostess for her advice regarding taxis and the Emirates cable car etc. Although we only had an overnight stay we feel that...

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Helpful?
Thank Savingtheplanet
Walsall, United Kingdom
Reviewed 3 days ago NEWvia mobile

As we'd had a good experience here last year we booked again for this years race. We were a little disappointed, the rooms facing the dock have a great view but are a little noisy. We also had an incredibly noisy neighbour in the suite next door who was having a party until 5am. Having said this we did complain...

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Thank Sara D
Leicestershire
Reviewed 4 days ago NEW

Having originally made a specific room request with the Front Desk Supervisor, although my email was ignored for 2 days, eventually I got a reply from her and she confirmed my request. When I arrived, there was lots of confusion by staff in the hotel. So many with "In training" badges, including the receptionist. When I asked if the receptionist...

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Thank 330jet
Reviewed 1 week ago

We stayed at the Crowne Plaza for a few days due to a business trip. The hotel accommodates an indoor swimming pool, spa and gym and there are several decent restaurants/supermarkets dotted along the walk way for a quick bite. The DLR/Canning tube station is also within walking distance to get into the city if required. The hotel have an...

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Helpful?
Thank Globe_Trotters9612
DGMLondonDocklands, Operations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Globe_Trotters9612, Thank you for taking the time to review your recent stay at Crowne Plaza London Docklands. I am thrilled that our location worked well for your stay and that you were well looked after during the stay. Thank you for your lovely comments on Samantha, I will be sure to share this with her. Hope to see you...

Reviewed 2 weeks ago via mobile

1 night stay on a Saturday. Check-in very straight forward, both rooms clean, spacious and very comfortable. We took the cable car over to the O2 arena as recommended by the reception team, great views and a unique way to get around! We had breakfast included in our room rate (booked through booking.com) and were welcomed by the smiling Samantha,...

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Helpful?
Thank Tigers38
DGMLondonDocklands, Operations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Tigers38, Thank you for taking the time to review your recent stay at CP Docklands. I am delighted that you enjoyed your stay and our great location. Thank you for your wonderful comments on Samantha. I am pleased that you were well looked after during your visit. Hope to see you back soon. Best Wishes, Kirby R Operations Manager

Reviewed 2 weeks ago via mobile

Came in this afternoon for a meal before moving on to the hotel. Ordered the Mezze which they say is for 4 people. It isn't. There was guacamole (ok), peppers (ok), salsa (very good) and flatbread. There were 4 small pieces of chicken (around the size of a £2 coin), 4 similarly sized pieces of steak, 4 small slices of...

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Helpful?
Thank Chris M
DGMLondonDocklands, Operations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Chris M, Thank you for reviewing your recent experience at CP Docklands. I apologise that we did not meet your expectations on this occasion. Should you wish to discuss further please contact our Food and Beverage Manager on wim.reyns@cpdocklands.co.uk who would welcome a discussion. Best Wishes, Kirby R Operations Manager

Reviewed 2 weeks ago via mobile

The location suited me as this is tucked away in a quiet corner of london. Also has a pool and spa. On arrival the staff made it clear that as I had booked via booking.com not to expect any perks or room upgrades as this would only be possible with a direct booking which is fine. The pool area was...

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Helpful?
4Thank Wayne T
DGMLondonDocklands, Operations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Wayne T, Thank you for taking the time to review your recent stay at CP Docklands both here and on Booking.com I am sorry that we did not meet your expectations on this stay. Thank you for your feedback which the team can put to good use moving forward. Best Wishes, Kirby R Operations Manager

A TripAdvisor Member
Level Contributor
20 reviews
3 hotel reviews
6 helpful votes
Reviewed 2 weeks ago via mobile

I recently stayed here while visiting the excel for a business trip. The hotel staff were friendly and helpful on check on. The room was contemporary, spacious with a comfy bed. The location of the hotel is great as there are bars and restaurants close by, parking and close to the excel. Can highly recommend.

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Thank A TripAdvisor Member
DGMLondonDocklands, Operations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Reviewer, Thank you for taking the time to review your recent stay at Crowne Plaza London Docklands. I am delighted that you enjoyed your stay. Thank you for your kind comments on the staff and our great rooms. Hope to see you back soon. Best Wishes, Kirby R Operations Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 

Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Region: United Kingdom > England > London > East End / East London
Price Range: ₹ 7,694 - ₹ 23,249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Hotel Style:
#33 Green Hotel in London
#164 Family Hotel in London
#198 Business Hotel in London
#241 Luxury Hotel in London
#244 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza London - Docklands staff and other travellers.
39 questions
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Questions? Get answers from Crowne Plaza London - Docklands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front facing”
KALSheene, 26 Apr 2017 | Read review
“Our room was 5025 and was just right”
JamieP831, 25 Apr 2017 | Read review
“Ask for a room overlooking the river.”
Savingtheplanet, 24 Apr 2017 | Read review
“Don't bother requesting anything, it get's ignored!”
  • Broken telephone
  • Dusty room
330jet, 23 Apr 2017 | Read review
“ask for a waterside view”
Andrew-Leakey, 29 Mar 2017 | Read review
5 of 5
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US$ 103* /night
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Prices are for 1 room, 2 adults
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