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Doubletree by Hilton London - Westminster

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#255 of 1,089 Hotels in London
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Doubletree by Hilton London - Westminster
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6,039 Reviews from our TripAdvisor Community

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Showing 5,171: English reviews
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Ireland
Reviewed yesterday NEW

Hotel is nice and clean , very central to Westminster and House of Parliament, river Thames and the Co Cola Eye / Aquarium. London at the moment has a lot of road closures and detours in effect due mostly to upgrading and modernization.

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Helpful?
Thank Kiri49
Bethesda, Maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

This Doubletree is just steps from the River Thames a short walk from the Tate Museum. It's a good location for exploring London because it's served by several bus stops and not far from the Underground at Pimlico or Vauxhall. I loved our comfortable, spacious room. It had an updated Mac Desktop computer to use and the comfiest bed. We...

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Helpful?
1Thank DCWriterMom
About Hotel's Favourite Review
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review

Dear DCWriterMom, Thank you for your review of the DoubleTree Westminster! We appreciate you taking the time to provide detailed feedback regarding your recent stay, and are pleased to see that you found our location favourable and useful for your needs. We are very proud of the many positive TripAdvisor reviews we have received over the years from our valued...

London, United Kingdom
Reviewed yesterday NEW

Staff are absolutely appalling and very very rude. We had to wait a further 3.5 hours for our room to be ready this was extremely stressful for us due to having a very tired and crabbit 2 year old after all our traveling. After finally getting into our room we were still waiting a further 2 hours on our bags...

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Helpful?
Thank 221amy123
Ayrshire, United Kingdom
Reviewed yesterday NEWvia mobile

Absolutely disgraceful staff are rude bathroom was dirty check in was at 2 Disney get in room until 3:30 food had mould on it over priced do not recommend this hotel all staff are discussing attitude horrendous

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Thank jamiedrummmm
Reviewed 3 days ago NEW

I chose this location because it was so close the Westminster Abbey, Big Ben, and Parliament. I wasn't disappointed. In addition we walked to Buckingham palace and Trafalgar Square (and beyond). We saved a mint in taxi fares! The desk staff was very friendly and helpful! They were willing to work with us regarding our check-out time and leaving our...

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Helpful?
Thank Hrhauntie
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review

Dear Hrhauntie, Thank you for your review of the DoubleTree Westminster! We appreciate you taking the time to provide detailed feedback regarding your recent stay, and are pleased to see that you found our location favourable and useful for your needs. Here at the DoubleTree Westminster, we strive to provide the high standards of service that our guests enjoy and...

Midwest City, Oklahoma, United States
Reviewed 3 days ago NEWvia mobile

I booked this hotel for seven nights for free, utilizing my Hilton points. They did a great job of honoring my Diamond status. I was upgraded to an executive queen bed room which came with access to the executive lounge as well as a free English-style breakfast buffet (superb) in the City Café. Everyone also receives two bottles of water...

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Helpful?
Thank Miles2Go2013
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review

Dear Miles2Go2013, What a pleasure to receive such glowing feedback! I'm very pleased to see that you enjoyed your stay with us. We appreciate you taking the time to share your experience with the TripAdvisor Community, and I have shared your kind comments with the team, who are delighted to have made such a good impression. We look forward to...

Reviewed 3 days ago NEWvia mobile

Quite pathetic guest hospitality. For people who travel a lot and stay at many good hotels, the poor behaviour of staff is glaringly visible. The test fire alarm goes off and we run downstairs to the front desk to find out, the guy in the counter just jokes about it and makes fun of me saying " were are the...

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Helpful?
1Thank bcmindia
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review

Dear bcmindia, Thank you for your review of your recent stay. Our staff are often praised for their friendliness and helpful attitude, as is evidenced by the many positive reviews from our guests affirming this; so I apologise that you experienced otherwise on this occasion. Please be assured that this is not how we usually operate, and your feedback has...

Brighton UK
Reviewed 3 days ago NEW

Doubletree hotels, which are a Hilton franchise, are popping up all over London and Europe and standards vary. This one is one of the better ones, basically a business hotel but in an excellent location for Tate Britain and all the spectacular sights of Westminster. For interest the building is situated directly behind Thames House the headquarters of MI5, the...

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Helpful?
Thank The_Roaming_Pen
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review

Dear The_Roaming_Pen, Thank you for your review of the DoubleTree Westminster! We appreciate you taking the time to provide detailed feedback regarding your recent stay, and are pleased to see that you found our location favourable and useful for your needs. We are very proud of the many positive TripAdvisor reviews we have received over the years from our valued...

Leicestershire, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed as we were going to a late theatre show. We were made to feel very welcome & were happy with the friendly service. If there were any problems they made sure it was dealt with. some breakfast food was a bit cold but overall we enjoyed the stay.

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Helpful?
Thank kirti_bhindi
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review

Dear kirti_bhindi, Thank you for your review of your recent visit to the DoubleTree Westminster. We appreciate you taking the time to provide detailed feedback regarding your stay, and are pleased to see that you generally had an enjoyable visit. Your kind comments on the high standards of service received from our staff have been shared with the team, and...

Hamburg, Germany
Reviewed 5 days ago NEW

Excellent welcome , excellent room , ideal for business trips , greatly located in london . Amazing breakfast and very friendly staff . I only can recommend this hotel . Although a very busy hotel it had been a pleasant stay

Review collected in partnership with DoubleTree by Hilton
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Thank 297janerics
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review

Dear 297janerics, Thank you for your review of your recent stay at the DoubleTree by Hilton London – Westminster! We appreciate you taking the time to leave detailed feedback of your stay, and are delighted that you enjoyed your stay with us. Here at the DoubleTree Westminster, we are very proud of the positive contributions that members of the Trip...

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Staying in Westminster

Neighbourhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
City Cafe
City Cafe
Cuisines: European, British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
At DoubleTree by Hilton, we know that the little things mean everything. Enjoy our famous warm Signature Chocolate Chip & Walnut Cookie welcome at the front desk, whilst also earning Hilton HHonors® points for future qualifying stays. The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like bottled water in your room on arrival, and complimentary high-speed internet in every room and throughout the hotel. Enjoy a drink, meal or Afternoon Tea in the informal-but-stylish atmosphere of our newly re-launched Millbank Lounge, and start your day with a hearty Full English Breakfast in our City Café. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late-night room service; state-of-the-art meeting facilities; private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your visit a memorable one. ... more   less 

Additional Information about Doubletree by Hilton London - Westminster

Address: 30 John Islip Street, London SW1P 4DD, England
Region: United Kingdom > England > London > Westminster
Price Range: ₹ 12,157 - ₹ 24,231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton London - Westminster 4*
Number of rooms: 464
Reservation Options:
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Also Known As:
City Hotel Westminster
City Hotel London
City Inn London
Hotel Style:
#173 Business Hotel in London
#188 Romantic Hotel in London
#190 Luxury Hotel in London
#192 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton London - Westminster staff and other travellers.
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Questions? Get answers from Doubletree by Hilton London - Westminster staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms are worth the extra and corner rooms even better”
The_Roaming_Pen, 27 Apr 2017 | Read review
“Our room was on the third floor and very quiet.”
elizabethi667, 17 Apr 2017 | Read review
“Fantastic view from the 11th floor”
X8413DIstevep, 17 Apr 2017 | Read review
“832 was very comfortable. No noise at all.”
DCWriterMom, 13 Apr 2017 | Read review
“All good rooms”
ljpworcs, 5 Apr 2017 | Read review
5 of 5